Transparency Helps Business Owners Avoid Online Backlash

When it comes to leveraging social networks to deliver a cost-effective message, business owners need to consider “what might go wrong.” In an article in The Globe and Mail, Mia Wedgbury, president of High Road Communications, a Fleishman-Hillard company, talks about why transparency is critical to avoiding “a powerful and passionate backlash” from the online community.

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