The Crisis Management Hierarchy of Needs: If Maslow Turned to Crisis Management

In 1943, Abraham Maslow proposed his theory of human development psychology, tapping into what motivates people and characterizes their personalities. Maslow’s Hierarchy of Needs, as it has come to be known, suggested that people and their decisions were driven by…

The Two Sides of Authentic Leadership in a Crisis: Action and Communication

Recent global cyber-attacks have everyone focused on pre-determined ‘how to respond’ lists and directives in times of crisis; response manuals are built around them. While this form of preparation is a practical and essential part of addressing a problem, it…

Chevrolet: #TechnologyAndStuff

https://vimeo.com/126622999 Major League Baseball’s 2014 World Series had just ended. An MVP had been named. And Chevrolet had a chance to show off its tech-loaded 2015 Colorado pickup in a post-game presentation. Thanks to some nerves, though, the presentation veered…

Companies Need a Holistic Approach to Cybersecurity That Keeps Up With Innovation

We live in a data-driven society. Data fuels our homes, our cars, our schools, our hospitals, our offices, our mobile/wearable devices. As technology has advanced, we’ve learned that we enable better service and increase efficiency by sharing data. But with…

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Day 15 of Pros and Conversation Series: Crisis Planning – A Letter to CEOs

As we conclude our 15 Days of Pros and Conversation series today, we end on what is arguably the most important of all 2015 planning topics – crisis preparedness and the growing need for leaders to anticipate issues and to…

Day 8 of Pros and Conversation Series: True Preparedness Means Identifying What Could Go Wrong and How You’ll Respond, Well in Advance

As we approach a year that seems more uncertain than most, one key to operating a successful business will be anticipating potential crises as well as the social/political issues that could ensnare corporate reputations. Another will be to ensure the…

Ebola Where You Least Expect It

Ebola continues to be a major media story around the world, which in turn has created a challenging risk communications environment for all kinds of organizations, not just those involved directly in health care. Even though the level of risk…

Social Media in Crises: From the War-Room to the Boardroom

Israel and Palestine wage a war on-the-ground and online. Fundamentalists declare a caliphate in Syria and Iraq. Russia and the US are at each other’s throats over the ‘war’ in the Ukraine – a new cold war that is played…

Did the Ice Bucket Challenge Educate the C-suite on How to Manage a Crisis?

CEOs all over the world are emptying buckets of ice over themselves in the name of a good cause, but has this viral phenomenon alerted them to the opportunities – and dangers – of social media in a crisis? The…

Noblesse Oblique

To whom is in charge; Your company deserves all the success in the world and a loyal following that loves your offering and keeps on coming back for more. But sometimes things go wrong. Your product or service can have…

PR Crises in China: How Apple, KFC, Maserati Can Do Better

Social media has triggered a paradigm shift in managing crises and companies around the world have not recognized this threat and keep getting caught out. FleishmanHillard’s proprietary methodology – Assess. Resolve.  Control.™ - not only gives companies the best practice approach…

Three New Rules for Managing Crises in a Social World

If you wait until you know everything, you will never say anything. New Zealand dairy producer Fonterra is the latest company to be caught out by this time-tested maxim, failing ‘the need for speed’ – one of the three new…

How Do Others Do It?

Consultants are expected to have repositories of examples available, because we serve multiple clients and each has every license to probe us for our experience. I get this question all the time, and concede that external examples certainly give color…

Crisis: Why Your Clients Need to Prepare – NOW!

Things go wrong! A basic premise of humanity is that that we can’t possibly cruise from success to success without hitting a bump along the way. This bump can take many forms but, if it is severe and especially if…