Download Authenticity Gap Executive Summary 2014

When the Worst Happens: Managing Your Company’s Reputation

“The CEO has been arrested,” “There’s been a chemical spill,” “We’re on the short-sell hit-list.” These and many other types of crises strike right at the heart of any company involved, and that includes the investor relations department. Combined with…

Noblesse Oblique

To whom is in charge; Your company deserves all the success in the world and a loyal following that loves your offering and keeps on coming back for more. But sometimes things go wrong. Your product or service can have…

My Friendly (Big) Brother

The full version of this post can be found at the Center on Reputation. As a Brit, I’m not all that enamoured of conspiracy theories. Raised on a seemingly endless stream of government mishaps, as a nation I think we…

PR Crises in China: How Apple, KFC, Maserati Can Do Better

Social media has triggered a paradigm shift in managing crises and companies around the world have not recognized this threat and keep getting caught out. FleishmanHillard’s proprietary methodology – Assess. Resolve.  Control.™ - not only gives companies the best practice approach…

A Reputation Roundup for 2013

I recently took a look at the past year's communications winners and losers. The full list, plus analysis, of the good and not-so-good from 2013 can be found here. Among the winners are Prince William and Kate, the American sailing team…

FleishmanHillard’s 'Authenticity Gap' Research Tops Holmes Report List

In a look back at the past year’s 12 most interesting expert knowledge articles, industry publication The Holmes Report listed FleishmanHillard’s "Authenticity Gap" study as No. 1. The study, carried out by FleishmanHillard with Lepere Analytics, explores the gap between…

FleishmanHillard Recognized by China M&A Association

BEIJING, Dec. 4, 2013 — The China M&A Association (CMMA) has awarded FleishmanHillard the Best M&A Communication Award for the firm’s campaign “Wanda’s Acquisition of AMC Cinemas.” The acquisition is the largest by a Chinese company in the U.S. entertainment…

How Far Does Corporate Responsibility Go?

Do companies have a responsibility beyond their core business to ensure the individual health and well-being of people? Business for Social Responsibility (BSR) just issued a report, A New CSR Frontier: Business and Population Health. BSR's research shows "that the nation's…

Businesses Face ‘Authenticity Gap’ as UK Consumer Expectations Go Unmet

Study Reveals Gap Between Expectations and Experience Among 160 Leading Brands and Businesses LONDON, Nov. 19, 2013 — New research, conducted by global communications consultancy FleishmanHillard and partner Lepere Analytics, reveals a significant ‘authenticity gap’ between UK consumers’ expectations of…

Can Corporate Reputation Lessons Be Found in Global Affairs?

Reputations that earn the respect and trust of others demand all the positive vision, planning, effort and willpower required to build a great cathedral.   This cannot be produced by a despotic state that has no vision beyond survival and suppression,…

To Get Real Results, Go Beyond Corporate Responsibility

The ever-changing climate of corporate expectations today has redefined business’s role in society. The once intriguing social and environmental efforts that would set a brand apart have become the minimum standard in the eyes of customers, current and prospective employees,…

No More 'Rearranging the Deck Chairs'

Not too long ago, corporate re-orgs were sarcastically referred to as ‘rearranging the deck chairs on the Titanic.’ Budgets are tight.  Resources are scarce.  Time is at a premium. Leaders realize that simply moving the boxes on an organizational chart…

Chinese Market Investors Need to Know

Chinese companies ranked the lowest in a recent survey of public reporting practices across emerging markets, underscoring concern that the PRC government’s anti-corruption campaign may not have taken root in the corporate sector. The 33 Chinese multinationals surveyed by Berlin-based…

Communicator 3.0

Earlier this month, I sat on a panel at a conference in Prague (yes, I know, tough life). Anyway, the subject was “The Communicator 3.0.” What, therefore, does the next generation of communicator look like? Will we be different, better,…