Account Supervisor - Social + Innovation, Chicago

FleishmanHillard has an immediate opening for an energetic, self-starting, Account Supervisor with a background in client and creative project management. This position provides a fantastic opportunity for someone who is comfortable in the worlds of strategy, insights, and creative, who can translate strategy into tangible content deliverables.

At FH Chicago, we work hard, have fun, do good, and win awards. From our vantage point 23 floors above Chicago’s Magnificent Mile, our creative, collaborative, diverse, “what-if” culture sets the stage for delivering game-changing work for our clients, which include some of the world’s most well-known brands in the food and beverage, financial and professional services, and healthcare industries. Our team is excited and proud to work with these household names every day, delivering expertise in all aspects of corporate communications and consumer brand marketing — from media and influencer relations to crisis and issues management and everything in between. 

FleishmanHillard is an entrepreneurial, collaborative environment that values talented, creative people who like to work with others to create cutting-edge programs for our clients. More than 90 percent of FH clients work with teams from more than one geographic location, and across multiple practice offerings. We believe a diverse team brings a wider range of personal and professional experiences and perspectives, and we recognize that diversity and inclusion benefit our agency, our clients, and the communities in which we work and live. To that end, we strongly encourage applications from women, people of color, members of the LGBTQ community, veterans, and individuals with disabilities.

Responsibilities include:

  • At least 7 years of experience overall with 5+ years focused on account management. Experience with social and digital a plus.
  • Create internal briefs for digital content initiatives.
  • Provide point of view on content marketing for recruiting industry.
  • Produce POV’s and recommendations related to digital content/platforms.
  • Ensure creation/adoption of content curation guidelines and best practices.
  • Team management and leadership to ensure project excellence in the development of high-quality programs and campaigns from conception to execution to results.
  • Work directly with clients and integrated agency partners on day-to-day basis to manage projects and maintain strong relationships.

Key Qualifications:

Client Relationship Management:  This person will work directly with clients on a day-to-day basis to manage projects and maintain strong relationships. They will collaborate with cross-functional teams to provide clients with creative solutions. The right candidate should have experience building relationships with little oversight and able to work with diverse stakeholders effectively.

Creative Project Management:   Creative thinking and strong project management skills are required. This person will have experience working within integrated cross-discipline teams, and driving creative solutions, leading the day-to-day details for the creative team and ensuring that all needs are met and timelines are adhered to. Should be extremely detail oriented, able to retain details and manage changes on the fly. This person will manage junior staff members and balance staff workload.

High Ethical Standards:  Community facilitators are stewards of a company’s social media policy and service as a “voice” of the brand.  Qualified candidates will demonstrate the personal integrity and professionalism worthy of such responsibility.

Refined Communication Skills:  Ideal candidates are customer-service minded and should be calm, clear and consistent communicators adept at navigating large organizations in a positive, diplomatic way. Comfortable in the role of teacher, trainer and mentor, the successful candidate should possess enough hands-on experience implementing digital communications to translate terminology into a language that all can understand.

Propensity for Time Management/Multi-tasking:  The ideal candidate is a self-starter who is solutions-oriented, thrives under pressure, enjoys fast-paced work and is dedicated to quality. He/she is extremely motivated and in search of a challenging, career-advancing opportunity.

Ability Work Collaboratively in a Team Setting:  Must be a consummate team player who brings a passionate, positive, high-energy approach to client service and delivering results. Ideal candidate should possess excellent relationship skills; be a good listener; respect the expertise of others; and have ability to motivate and generate effective action from all levels of the organization.

Mastery of Social Media Platforms and Strategies:   Candidates must be able to demonstrate cross-platform digital knowledge, including social media, web design, mobile technologies, online and social advertising, etc. This person should be able to navigate and handle variety of creative social content from long form video production to GIFs built for Twitter.

About FleishmanHillard:

FleishmanHillard  specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity. We’re also more motivated by what we can give than what we receive, and in our 70th year we’ve initiated a worldwide service commitment to support social inclusion in the communities in which we work and live. FleishmanHillard is part of Omnicom Public Relations Group, a division of Omnicom Group Inc., and has more than 85 offices in 30 countries, plus affiliates in 43 countries. Visit us at

FleishmanHillard  is committed to equal employment opportunity and affirmative action. FleishmanHillard does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where FleishmanHillard does business.


About Omnicom Public Relations Group

Omnicom Public Relations Group  is a global collective of three of the top global public relations agencies worldwide and eight specialist agencies in public affairs, marketing to women, fashion, global health strategy and corporate social responsibility. It encompasses more than 6,000 public relations professionals in more than 330 offices worldwide who provide their expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the DAS Group of Companies, a division of Omnicom Group Inc. that includes more than 200 companies in a wide range of marketing disciplines including advertising, public relations, healthcare, customer relationship management, events, promotional marketing, branding and research.