What is it?

A Tool for Assessing & Strengthening Reputation­

FleishmanHillard’s True MOSAIC practice offers a new diagnostic tool, called DE&IQ to help organizations rapidly assess public perception of their DE&I actions in order to better strengthen and orient their future plans. Built in collaboration with the firm’s TRUE Global Intelligence practice and with input from senior reputation management counselors across the globe, DE&IQ is designed to bring clarity and focus to clients that are committed to advancing DE&I inside and outside their walls.

How it works

    • Discovery: discussions to align on the organization’s DE&I comms goals and strategies to date, internal efforts and investments as applicable and the scope of the research, including competitors to be assessed, also as applicable.
    • Diagnostic: the DE&IQ scoring takes place against each of the diagnostic tool’s five pillars of Diversity, Equity, Inclusion, Accountability and Advocacy and using only publicly available information. At the client’s request, a traditional audience analysis that includes traditional and social media as well as audience perception surveys can also be included.
    • Download: the results of the diagnostic, including the DE&IQ perception score and prescriptive recommendations to raise the perception score and strengthen best practices across owned and earned channels are delivered to the client.


In a time of polarization, pandemics and protests against racial and social injustice, a company’s commitment to advancing diversity, equity & inclusion (DE&I) and the actions they take to back it up are essential drivers of their current and future reputation.

COVID-19 has revealed deep inequities all over the world and the racial justice reckoning that has followed George Floyd’s murder in the United States has also resonated on a global scale. These events, against the backdrop of shifting geopolitical dynamics and increased social and political polarization, have placed diversity, equity and inclusion, at the forefront of considerations for corporations needing to meet stakeholder expectations that they will operate with more than just their profits in mind.

In this context, organizations find themselves examining their business models, their company cultures, and their corporate responsibilities in order to determine the best, and most authentic, path forward. But how to know where you stand on issues related to DE&I in a highly charged environment where statements of support can be perceived as performative and taking a neutral approach can exacerbate rather than mitigate risks?