Social & Innovation

Social & Innovation

Social & Innovation  Contact Us

Social & Innovation

At FleishmanHillard, our team understands how to leverage the ever-evolving technologies, platforms and channels to help clients from all sectors measurably improve business outcomes. Our solutions help brands navigate and adapt to innovative new technologies. And our social suite of capabilities, integrated partnerships, and depth and breadth of global subject matter experts uniquely position our team, which believes magnetic content...

At FleishmanHillard, our team understands how to leverage the ever-evolving technologies, platforms and channels to help clients from all sectors measurably improve business outcomes. Our solutions help brands navigate and adapt to innovative new technologies. And our social suite of capabilities, integrated partnerships, and depth and breadth of global subject matter experts uniquely position our team, which believes magnetic content and social engagement drives business growth. We help connect the values of brands and organizations online with the values of their audience to create real passion, authentic exchange and what matters most — meaningful relationships.

What We Do

Social Engagement

FleishmanHillard’s approach activates measurable results by integrating social engagement into business and communications. Services include social business, blogger relations, community management, platform management/development and social advertising.

FH ContentWorks

Our approach to content strategy includes the research into, and activation of, stories across paid, earned, shared and owned media channels to leverage the power of magnetic content — and help you attract and connect audiences, propel conversations, and build reputation. Services include content relations, content marketing, and social and enterprise content. Find out more.

Digital Design & Build

Technical capabilities include the design and development of websites, apps and programs across multiple platforms to meet the most complex requirements demanded by new and emerging technologies. Working with digital media strategists, designers and content specialists, our experts integrate technology solutions to drive communication objectives. Services include architecture, development and implementation, and maintenance.

Mobile Strategy & Development

Mobile solutions are focused on advancing business objectives through measurable results via an experience customized to a given user. Services include mobile content strategy and design, mobile Web, apps, SMS, location-based services, and mobile advertising.

Planning & Analytics

Comprehensive digital audits, listening and monitoring tools can be used to quickly identify, assess, consult and respond to offline and online conversations — whether participating in positive discussions or the management of negative ones. Services include digital/social audits, primary/secondary research, persona development, listening platforms/monitoring, integrated dashboards and influencer identification.


Social training is designed to equip leadership, stakeholders and employees with an understanding of social media, from policy to activation to measurement.

Blogger Relations

Blogger relations is designed to build relationships and partnerships on behalf of clients with the new face of the media — bloggers, digital influencers and self-publishers.

Community Management

Community management aims to effectively control online communities for clients and includes content creation, moderation and customer response.

Advertising & Activation

Social advertising and activation is the integration of social media planning, marketing and measurement solutions with paid media.

Who We Are

Social & Innovation
  • 2020 Brought New Influencer Trends That Will Impact 2021

    Liz Hawks

    December 4, 2020

    Liz Hawks While 2020 has been an unprecedented year in many ways, one constant in the midst of a lot of change was the power of influencers. In fact, influencer marketing helped sustain engagement with brands and products through the pandemic, and this year unveiled new influencer relations trends we believe will have application into the new...

  • Keeping Creativity Alive

    Jacob Porpossian

    March 24, 2020

    Jacob Porpossian “These sure are interesting times!” That was the common phrase used by friends and colleagues during our first FH-WFH (Work From Home) week. And honestly, how can you disagree? It was a whirlwind as we all started to grasp and understand what our new reality not only meant for our clients but also how we...

  • How to Make the Most of 2020 Influencer Marketing Trends

    Grace Sedgewick

    February 24, 2020

    Grace Sedgewick Influencers. Cliché tactic or effective strategy? Overdone or just getting started? Personal opinions aside, there’s no denying that brands are putting the pedal to the metal on influencer marketing. The industry is on track to be worth up to $15 billion by 2022. Influencer marketing has continued to grow and expand in ways no one...

  • Six Steps to Prepare Your Organization for Deepfakes: The New Disinformation and Reputation Risk

    Greg Brown

    October 8, 2019

    Greg Brown You may have seen a recent video of Bill Hader morphing into Tom Cruise. Or maybe the Full House intro sequence with Nick Offerman playing every character. They’re entertaining and innocuous, if somewhat unsettling. But these videos, called deepfakes, represent something much deeper, darker and potentially catastrophic for organizations. Fueled by artificial intelligence, targeted misinformation...

  • How Brands Can Approach Instagram Hiding Likes

    Liz Hawks

    September 11, 2019

    Liz Hawks What’s Happening In an effort to get users to focus more on quality content and protect the platform against a “comparison culture” if a post doesn’t garner enough likes, Instagram announced it would test the elimination of likes on the platform. The rollout began in Canada in May, followed by Australia in July. Other countries...

  • The Emoji That Brings Us Together, Keeps Us Together ?

    Nichole Luna

    July 17, 2019

    Nichole Luna It’s easy to dismiss the sophistication of the emoji.  Emojis are firmly embedded in our digital language and even show up IRL in Halloween costumes. As communications professionals, we should be in awe of something that crosses cultures, mediums and language with ease. So on this World Emoji Day, let’s step back and consider the...

  • 11 Influencer Marketing Trends to Track in 2019

    Liz Hawks

    March 14, 2019

    Liz Hawks Year-over-year, marketers continue to allocate more budget to influencer marketing. In 2019 we are seeing the biggest YOY jump yet, with an estimated $2B more put toward this channel than in 2018. What trends are driving the increase this year? Here are 11 that FleishmanHillard’s social & innovation team is tracking now.   1. The Rise of the...

  • Football Fans Claim They Just Want to Enjoy the Game – but Their Gameday Conversations Say Otherwise

    Dianna Kraus

    February 7, 2019

    Dianna Kraus Why Brands Investing in Sports Need to Listen Against a backdrop of social and political volatility that has bled into football headlines in recent seasons, the turtle like pace of the lowest scoring Super Bowl of all time and play-it-safe nature of the majority of its advertisers stood in stark contrast. The surrounding social conversation...

  • Our Top 10: Day 3 at SXSW

    Greg Brown

    March 11, 2018

    Greg Brown Day 3 of SXSW is in the books and we’ve been connecting the dots between sessions. Yesterday we touched on the influence of tech leaders and disrupters over brands at this year’s festival. Today, we have more on the soft side of things. The intangibles. “Culture” has been thrown around in a lot of different...

  • Our Top Ten: Day 1 at SXSW

    Greg Brown

    March 10, 2018

    Greg Brown Welcome to “Our Top Ten,” a special daily series coming to you direct from the streets (and hotel lobbies and conference rooms) of Austin, TX for the 2018 SXSW Interactive Festival. Just sit back and consume - our on-the-ground team will distill the important themes from the day for you.  We might as well get...

  • May I Have Your Attention, Please?

    Steve Bauer

    February 12, 2018

    Steve Bauer Time. It’s our most valuable resource. How we choose to spend it is up to each of us. But there’s a lot competing for our time… and for our attention. Studies have shown that the average person sees up to 10,000 brand messages a day. And while that frequently-shared factoid claiming that people now have a shorter...

  • What to Know about Instagram's New Paid Partner Tagging

    Allie Wilmes

    July 7, 2017

    Allie Wilmes Instagram will soon display a “paid partnership” tag on creator posts and stories indicating when a post from an influencer has been paid for by a brand. First rumored to be released in March of this year, the tag is similar to Facebook’s branded content tool. Creators will tag the brand they are partnering on the...

  • Merging Realities: The Future is Hyper-Personalized

    Jared Carneson

    June 22, 2017

    Jared Carneson Conversations around virtual reality (VR), augmented reality (AR) and mixed reality (MR) as emerging technologies have been on the increase for the last 8 years, growing by 50% on average, each year. We see that usually conversation spikes around festivals where technology and innovation are at the core. The implications for entertainment are clear and well...

  • Customers – How to Catch ‘Em All with Pokémon GO

    Alex McPherson

    July 20, 2016

    Alex McPherson By now we all know Pokémon GO is taking the Internet by storm, but what do these pocket monsters and their tenacious trainers mean for your brand? For the uninitiated, Pokémon GO is the new free-to-play GPS-based mobile game merging the Pokémon Company’s 20-year-old franchise with the framework of former Google internal startup Niantic Lab’s...

  • The FleishmanHillard 2015 Social Health Survey

    Ephraim Cohen

    April 7, 2015

    Ephraim Cohen How people care for themselves and others using social and mobile media Which networks people use and how they use them differs greatly depending on age range as well as whether the person is looking for information about their own health or finding information as a caregiver to someone else. The charts below show the...

  • Up Periscope? The Buzz Around Twitter's New Feature

    Ephraim Cohen

    March 26, 2015

    Ephraim Cohen Early this morning, I sent an alert to my colleagues: “The new hotness in personal live streaming is Periscope from Twitter, available as of roughly 38 seconds ago: DOWNLOAD IT. Plus, per influencer @AndrewKam on Twitter, it allows for easy replay post-event (Meerkat not so much at the moment). This is our life, people, get on it!"...

  • A Closer Look at Our Partnership With Storyful

    Ephraim Cohen

    March 10, 2015

    Ephraim Cohen One of the most exciting areas of FH ContentWorks is the ability to quickly explore and implement new, highly effective approaches to content strategy, creation and distribution. Today’s announcement of our partnership with Storyful is a perfect example of bringing our clients’ content marketing efforts to a new level. We’ve always know people connect with...

  • What You Need to Know about Paid vs. Organic Brand Content on Facebook

    Ephraim Cohen

    January 28, 2015

    Ephraim Cohen Also contributing to this analysis: Patrick Garrett & Erin Husband As of January 1, 2015, Facebook is now detecting overt commercial messages within its Newsfeed content and will prevent such messages from reaching general audiences without a targeted paid social campaign. Though a paid push is still important to increase overall reach at the time of...

  • What's New for CES 2015 Day Four?

    Jacob Porpossian

    January 9, 2015

    Jacob Porpossian It’s hard to believe that the 2015 International CES has already come to an end. After four long days and over 160,000 guests from all over the world, tech lovers say goodbye to Las Vegas as they reminisce about their favourite brands and CES experiences. FH TrueIQ continued to monitor the remaining online conversations on...

  • Day One: What's Trending at CES 2015?

    Jacob Porpossian

    January 6, 2015

    Jacob Porpossian If you love technology, electronics and staying up to date on the latest trends, then you’re probably excited about the 2015 International CES! That’s right, the world’s largest tech and electronics trade show kicked off today in Las Vegas and our FH TrueIQ team is here to witness it all in real-time as the show’s...

  • Conversations on Content

    Ephraim Cohen

    November 18, 2014

    Ephraim Cohen I recently had an opportunity to sit down with Cision's Jay Baer as part of his Content Conversations video series. In the interviews, we discuss content, from measurement to engagement. Measuring the effectiveness of content:   Reaching audiences with content: Read the full articles on measuring content effectiveness and reaching audiences with content.

  • Sports at the Speed of Social: Key Takeaways

    Steve Hickok

    November 3, 2014

    Steve Hickok Last week, FleishmanHillard hosted a panel discussion for a packed room at the 2014 Holmes Global PR Summit on the topic of “Sports at the Speed of Social.” Arguably, no industry has been more impacted by the explosion, and constant evolution, of social media than the world of sports. Moderated by FleishmanHillard's Mitch Germann, alongside...

  • FleishmanHillard Launches LinkedIn Certified Content Marketing Workshops

    Ephraim Cohen

    October 29, 2014

    Ephraim Cohen We are very pleased to announce that we are formally launching Content Marketing Workshops for LinkedIn. FleishmanHillard is the first agency certified to conduct Content Marketing Workshops for LinkedIn , a service that is provided to clients as part of FleishmanHillard’s Native Newsroom offering. We developed the offering with LinkedIn’s Marketing Solutions, who trained our professionals as...

  • Here's What the Media in Social Media Means

    Ephraim Cohen

    July 15, 2014

    Ephraim Cohen The Facebook discussion recently has centered on our shock and irritation over how hard Facebook is making it to secure non-paid media. That should be a good thing. Facebook is a media property, and the best media properties demand the best stories for their users. What Facebook’s (and, for that matter, Google’s) technology looks for...

  • Programming Video Channels for YouTube

    Gwen Foutz

    June 24, 2014

    Gwen Foutz This post was originally featured in PR News. What a brand gets out of YouTube depends on what it puts into it. Brands that want to capture users’ attention and maximize their video investment must make sure their videos/channels are optimized for easy discovery. They also need to keep users coming back for more. If...

  • How to LinkIn With B2B

    Ephraim Cohen

    April 30, 2014

    Ephraim Cohen LinkedIn has always been the social media channel that’s all about business—professionals talking to professionals. Yet, brands have only awakened in the last year or so to the potential of the wide-ranging and extended conversations they could be having with LinkedIn’s elite membership, beyond the standard search for job candidates. Now that they have, many...

  • From SXSW: Why You Should Care About Health Tech

    Justin Goldsborough

    March 18, 2014

    Justin Goldsborough There’s an old adage that if you can’t see it, it doesn’t exist. Historically it’s come up most often in conversations about God. Can’t say I had or saw any of those conversations last week at SXSW. What I did see was a ton of conversations on health tech. Everyone’s talking about wearables, the connected...

  • SXSW Day 2: From Data and Privacy to Lady Gaga

    Jacob Porpossian

    March 9, 2014

    Jacob Porpossian Can you believe that it's already day three at SXSW? By the end of day two, SXSW conversations continued across the Internet, generating more than 157K mentions and over 225 million impressions! Our FH black box Lounge team identified today’s top trends, which included continued discussions around Lady Gaga and the Doritos brand partnership along...

  • SXSW Day One Generates Over 141,000 Tweets

    Jacob Porpossian

    March 8, 2014

    Jacob Porpossian Our team had a great day one at SXSW Interactive and the FH black box Lounge, which was buzzing with data, social and tech enthusiasts. Things were just as active outside the Lounge as online conversations generated more than 141,000 tweets with SXSW mentions. In addition, top hashtags included #boldstage, which generated over 5000 mentions thanks...

  • Surviving SXSW: 10 Tips From a Pro

    Miker Stovall

    February 28, 2014

    Miker Stovall Surviving the 10 day festival that is South by Southwest (SXSW) is no small feat.  I’m about to head down to Austin for the 5th year in a row, and as a veteran, put a few tips down on paper for newcomers about to embark on their initial journey to the world’s biggest tech and...

Most Recent

  • 2020 Brought New Influencer Trends That Will Impact 2021

  • Keeping Creativity Alive

  • How to Make the Most of 2020 Influencer Marketing Trends

  • Six Steps to Prepare Your Organization for Deepfakes: The New Disinformation and Reputation Risk

  • How Brands Can Approach Instagram Hiding Likes

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