Download Vulnerability and COVID-19: How Pandemic Times are Shaping the Views of Global HCPs, Patients and Caregivers

Download COVID-19 Mindset: How Pandemic Times Are Shaping U.S. Consumers

Download COVID-19 Mindset: How Pandemic Times Are Shaping Italian Consumers

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COVID-19 Mindset: How Pandemic Times Are Shaping Global Consumers

In just a few short months, this pandemic has changed our perceptions of the world to a degree typically seen only over years and decades. Our findings reveal changes in priorities, values and relationships driven by the role we all…

Download COVID-19 Mindset: How Pandemic Times Are Shaping Global Consumers

AI for PR - The Path to the Present, and the Potential

I had the pleasure of participating on a panel on February 19th for PRSA Chicago called 'The Good, the Bad & the Ugly of Artificial Intelligence on PR.' I was joined by Andrew Cross, senior vice president, public relations, Walker Sands…

Desperately Seeking Empathy – What Could Empathy Look Like from a Company in Today’s Culture?

Despite what we’re seeing politically and the increasing vitriol on social and traditional media, it is incorrect to assume that we’re careening toward a compassionless future. There is evidence to suggest that empathy is an emerging societal need. We see evidence of empathy in…

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The Increasing Importance of Accountability and Expectation Setting

While I am passionate about accountability and expectation setting, I haven’t always understood them.  Once, when I was young, I was supposed to be watching my brother, but instead, I was on the phone for an hour talking to my…

Measuring Media Impact in a Fake News Age

Eighty years have passed since Orson Welles’ radio drama about an extraterrestrial invasion of Earth caused widespread hysteria. Though the communication landscape has shifted dramatically since 1938, the event remains a pivotal example of a mass medium’s ability to influence…

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Listen to Outrage

It’s hard to listen — to really hear people — when they’re angry … and yet, it is so important to the work we do. It’s hard to pinpoint the issues and be reasonable when it seems the people on…