Download COVID-19 Mindset: How Pandemic Times Are Shaping Chinese Consumers

Download COVID-19 Mindset: How Pandemic Times Are Shaping South Korean Consumers

COVID-19 Mindset: How Pandemic Times Are Shaping Global Consumers

The Collision of Issues study, July 7, 2020 We continue to face extraordinary uncertainty. In this research we attempt to chart a path forward by asking difficult questions that show a new reality for companies, their narratives, their workspaces and…

Download COVID-19 Mindset: How Pandemic Times Are Shaping Global Consumers

AI for PR - The Path to the Present, and the Potential

I had the pleasure of participating on a panel on February 19th for PRSA Chicago called 'The Good, the Bad & the Ugly of Artificial Intelligence on PR.' I was joined by Andrew Cross, senior vice president, public relations, Walker Sands…

Desperately Seeking Empathy – What Could Empathy Look Like from a Company in Today’s Culture?

Despite what we’re seeing politically and the increasing vitriol on social and traditional media, it is incorrect to assume that we’re careening toward a compassionless future. There is evidence to suggest that empathy is an emerging societal need. We see evidence of empathy in…

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The Increasing Importance of Accountability and Expectation Setting

While I am passionate about accountability and expectation setting, I haven’t always understood them.  Once, when I was young, I was supposed to be watching my brother, but instead, I was on the phone for an hour talking to my…

Measuring Media Impact in a Fake News Age

Eighty years have passed since Orson Welles’ radio drama about an extraterrestrial invasion of Earth caused widespread hysteria. Though the communication landscape has shifted dramatically since 1938, the event remains a pivotal example of a mass medium’s ability to influence…

Download Gen Food: Shaping the Future of Food

Listen to Outrage

It’s hard to listen — to really hear people — when they’re angry … and yet, it is so important to the work we do. It’s hard to pinpoint the issues and be reasonable when it seems the people on…

Navigating Zero Gravity

How do companies speak out on issues, but not alienate their customers and employees? Explaining the motive matters. You may not call it “zero gravity,” but you likely know what it feels like. Zero gravity is a place a lot…

Download The Dying Days of Spin - UK Report

AI: The Technology We Love to Hyperbolise

The beginning of the end of life as we know it, or an unheralded force for good? The AI debate frequently swings across both extremes. One thing’s for sure. It’s a topic that’s impacting all of our clients, across all…

Current Political & Social Landscape on U.S. Gun Control Issue

The debate around gun control in the U.S. continues to develop, with companies issuing statements and reactions almost daily. Many companies are considering if they should engage in this on-going, quickly changing debate, and if so, what actions they should…