We lead communications through data-driven strategy and intelligence. With our unwavering focus on business outcomes and never-ending cycle of intelligence gathering, we ensure our clients' sustained success. We provide an advantage to our clients, finding the truth - about their audiences, the operating environment and their competition, helping them realize their goals.
What We Do
Corporate reputation insights and proprietary research such as the Authenticity Gap, help identify gaps in innovation, experience, expectations and differentiation and set a future-forward direction for your reputation strategies.
TRUE Thought Leadership provides a unique insight about both the target audience and the landscape or audience ecosystem, is relevant and meaningful to the audience you seek to reach, authentic to the organization and credible, giving you a license to lead, and provide the fodder for strong, engaging content.
From outputs to sales and advocacy outcomes, this practice is led by consultants used to working across complex supply chains and analytics to deliver S.M.A.R.T. strategies and results.
Segmentation and personae development of your most important audiences: customer profiles, employee engagement, policy makers and more; understand their behaviors and motivations and develop strategies to message them authentically and relevantly .
Shift the conversation and your organization from where you’ve been to where you need to go. Our research helps you educate and shape minds, behaviors and the conversation.
February 27, 2019
I had the pleasure of participating on a panel on February 19th for PRSA Chicago called 'The Good, the Bad & the Ugly of Artificial Intelligence on PR.' I was joined by Andrew Cross, senior vice president, public relations, Walker Sands Communications; Andrea Rosi, director of product marketing, Cision; and Marc Zionts, chief executive officer, Automated...
February 22, 2019
Despite what we’re seeing politically and the increasing vitriol on social and traditional media, it is incorrect to assume that we’re careening toward a compassionless future. There is evidence to suggest that empathy is an emerging societal need. We see evidence of empathy in action, though it may not get as much media coverage as it deserves, from everyday...
January 9, 2019
While I am passionate about accountability and expectation setting, I haven’t always understood them. Once, when I was young, I was supposed to be watching my brother, but instead, I was on the phone for an hour talking to my friends (the days when you would pull the cord as long as it would go...
November 12, 2018
Eighty years have passed since Orson Welles’ radio drama about an extraterrestrial invasion of Earth caused widespread hysteria. Though the communication landscape has shifted dramatically since 1938, the event remains a pivotal example of a mass medium’s ability to influence public perception when fiction is misconstrued as fact. The rise of a fast, accessible internet now gives anyone the power to publish and...
October 23, 2018
It’s hard to listen — to really hear people — when they’re angry … and yet, it is so important to the work we do. It’s hard to pinpoint the issues and be reasonable when it seems the people on the other end are upset — whether on the phone, on social media, in protest marches...
October 3, 2018
How do companies speak out on issues, but not alienate their customers and employees? Explaining the motive matters. You may not call it “zero gravity,” but you likely know what it feels like. Zero gravity is a place a lot of leaders and communications teams find themselves today – in a world that is tilting...
July 17, 2018
The beginning of the end of life as we know it, or an unheralded force for good? The AI debate frequently swings across both extremes. One thing’s for sure. It’s a topic that’s impacting all of our clients, across all industries and sectors, in all markets and in all organisations, whatever their size or scale....
March 8, 2018
The debate around gun control in the U.S. continues to develop, with companies issuing statements and reactions almost daily. Many companies are considering if they should engage in this on-going, quickly changing debate, and if so, what actions they should take. FleishmanHillard Global Intelligence conducted secondary research to help understand the current political and social...
AI for PR - The Path to the Present, and the Potential
Desperately Seeking Empathy – What Could Empathy Look Like from a Company in Today’s Culture?
The Increasing Importance of Accountability and Expectation Setting
Measuring Media Impact in a Fake News Age
Listen to Outrage