We lead communications through data-driven strategy and intelligence. With our unwavering focus on business outcomes and never-ending cycle of intelligence gathering, we ensure our clients' sustained success. We provide an advantage to our clients, finding the truth - about their audiences, the operating environment and their competition, helping them realize their goals.
TRUE Global Intelligence
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What We Do
Reputation Intelligence
Corporate reputation insights and proprietary research such as the Authenticity Gap, help identify gaps in innovation, experience, expectations and differentiation and set a future-forward direction for your reputation strategies.
Thought Leadership Strategies
TRUE Thought Leadership provides a unique insight about both the target audience and the landscape or audience ecosystem, is relevant and meaningful to the audience you seek to reach, authentic to the organization and credible, giving you a license to lead, and provide the fodder for strong, engaging content.
Outcomes Design and Evaluation
From outputs to sales and advocacy outcomes, this practice is led by consultants used to working across complex supply chains and analytics to deliver S.M.A.R.T. strategies and results.
Audience Segmentation and Messaging Strategies
Segmentation and personae development of your most important audiences: customer profiles, employee engagement, policy makers and more; understand their behaviors and motivations and develop strategies to message them authentically and relevantly .
Behavior Change Intelligence
Shift the conversation and your organization from where you’ve been to where you need to go. Our research helps you educate and shape minds, behaviors and the conversation.
Trend and Issue Assessments
Resources
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Download COVID-19 Mindset: The Collision of Issues
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Download The Future of Work: How Remote Work Has Changed Expectations of What Work Can Be
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Download COVID-19 Mindset: The Safe Return to Healthcare Services — U.S. Elective Care Study
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Download Vulnerability and COVID-19: How Pandemic Times are Shaping the Views of Global HCPs, Patients and Caregivers
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Download COVID-19 Mindset: How Pandemic Times Are Shaping Global Consumers
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Download What Could Empathy Look Like from a Company in Today's Culture
Who We Are
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Global Managing Director
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West Coast& APAC Lead
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Global Lead Data Analytics & Innovation
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EMEALead
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Reputation & Insights Strategist
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Global Head, Client Experience & Measurement
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The Future of Work Six Months Later
November 12, 2020
In May, when TRUE Global Intelligence (TGI), the in-house research practice of FleishmanHillard, surveyed 500 Americans and 500 Brits currently working at home, the pandemic in those countries was still young, with lockdowns still in effect in many places since March and many still learning what the new normal meant for them. I recall a... -
The Future of Work: How Remote Work Has Changed Expectations of What Work Can Be
July 14, 2020
Over now many months of quarantine around the world, discussions on how and when to return to the physical workplace have evolved into a more fundamental question: why? As companies embraced remote work overnight, jobs we previously thought could only be done from the traditional workplace have adapted, and workers have discovered they prefer parts... -
AI for PR - The Path to the Present, and the Potential
February 27, 2019
I had the pleasure of participating on a panel on February 19th for PRSA Chicago called 'The Good, the Bad & the Ugly of Artificial Intelligence on PR.' I was joined by Andrew Cross, senior vice president, public relations, Walker Sands Communications; Andrea Rosi, director of product marketing, Cision; and Marc Zionts, chief executive officer, Automated... -
Desperately Seeking Empathy – What Could Empathy Look Like from a Company in Today’s Culture?
February 22, 2019
Despite what we’re seeing politically and the increasing vitriol on social and traditional media, it is incorrect to assume that we’re careening toward a compassionless future. There is evidence to suggest that empathy is an emerging societal need. We see evidence of empathy in action, though it may not get as much media coverage as it deserves, from everyday... -
The Increasing Importance of Accountability and Expectation Setting
January 9, 2019
While I am passionate about accountability and expectation setting, I haven’t always understood them. Once, when I was young, I was supposed to be watching my brother, but instead, I was on the phone for an hour talking to my friends (the days when you would pull the cord as long as it would go... -
Measuring Media Impact in a Fake News Age
November 12, 2018
Eighty years have passed since Orson Welles’ radio drama about an extraterrestrial invasion of Earth caused widespread hysteria. Though the communication landscape has shifted dramatically since 1938, the event remains a pivotal example of a mass medium’s ability to influence public perception when fiction is misconstrued as fact. The rise of a fast, accessible internet now gives anyone the power to publish and... -
October 23, 2018
It’s hard to listen — to really hear people — when they’re angry … and yet, it is so important to the work we do. It’s hard to pinpoint the issues and be reasonable when it seems the people on the other end are upset — whether on the phone, on social media, in protest marches... -
October 3, 2018
How do companies speak out on issues, but not alienate their customers and employees? Explaining the motive matters. You may not call it “zero gravity,” but you likely know what it feels like. Zero gravity is a place a lot of leaders and communications teams find themselves today – in a world that is tilting... -
AI: The Technology We Love to Hyperbolise
July 17, 2018
The beginning of the end of life as we know it, or an unheralded force for good? The AI debate frequently swings across both extremes. One thing’s for sure. It’s a topic that’s impacting all of our clients, across all industries and sectors, in all markets and in all organisations, whatever their size or scale.... -
Current Political & Social Landscape on U.S. Gun Control Issue
March 8, 2018
The debate around gun control in the U.S. continues to develop, with companies issuing statements and reactions almost daily. Many companies are considering if they should engage in this on-going, quickly changing debate, and if so, what actions they should take. FleishmanHillard Global Intelligence conducted secondary research to help understand the current political and social...
