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In 2026, Cut Through Complexity

January 15, 2026
By Mike Sacks

Corporate Affairs teams work in a fast, noisy environment where expectations shift quickly, issues pile up without warning and every move is scrutinized. We contend with that uncertainty day in and day out, when the job to be done is to help organizations move with confidence and speed and avoid getting knocked off course.

In shorthand, we often refer to that as ‘complexity.’ But what do we really mean, other than, well, that it is hard out here?

As it turns out, there is a theory that explains it! Complexity theory, clearly if not creatively named, is a framework for understanding systems that are difficult to predict and control. While it is primarily used to think about natural or computational systems, it also has explanatory power for our work. It explains how patterns can arise from the simple interactions of many individual components (for our purposes, stakeholders) without a master plan. The theory’s most famous insight is that the behavior of the whole system is often vastly different from, and cannot be predicted by, simply understanding the behavior of its individual parts.

Does that sound…like the world we live in?

We also often also talk about ‘navigating’ that sort of complexity. So let me apply another concept as an analogy: aerodynamics. The analogy is simple. An aerodynamic organization can cut through complexity (not just navigate around it). It can maintain flight while others are grounded by turbulence.

To extend the analogy, every organization faces four forces. Lift is the permission and support that keep you in the air. Weight is the internal clutter that slows everything down. Thrust is the energy that pushes the CEO’s agenda and organizational strategy forward. Drag is the external friction – the issues and crises, the stakeholder competition – that hold you back.

Managing all the forces well creates the aerodynamics you need to confront complexity effectively.

For Corporate Affairs leaders, that starts with clarity. You cannot influence or manage those forces if you have not named them inside your organization.

On the ground, though, this doesn’t feel like theory. It feels like grinding through tradeoffs in real time.

For Corporate Affairs leaders, lift is often whether your CEO can walk into a tough room – regulator, editor, investor – and get a fair hearing. If that air cover isn’t there, nothing else works.

Weight shows up as the six people who need to approve a post, the slide deck that has to go through three committees, or the instinct to duck anything that looks remotely controversial. That’s how you miss moments, and how competitors set the narrative for you.

Thrust is what the CEO cares about this quarter – not the 12 priorities on the wall, the two or three that really move valuation, permission to operate, or political exposure. If your time, stories and stakeholder work aren’t wired to those, you’re burning fuel.

And drag is now permanent: political hot buttons, culture wars, activists, weaponized screenshots, disinformation-spewing bots.

In that world, cutting through complexity in 2026 means the job is to know which risks you are taking, with whom, and on what timeline, and to keep the organization flying anyway.

In coming posts, I’ll spill more ink unpacking these concepts, digging deeper into understanding complexity and the aerodynamics of corporate positioning.

Mike Sacks width= Mike Sacks leads FleishmanHillard’s corporate affairs practice in Chicago.

 
 

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Article

License To Lead: A Corporate Leadership Global Study

January 7, 2026

In an era of unprecedented disruption, executives face a paradox: while they understand the strategic direction their organizations need to pursue, they often lack the stakeholder capital required to execute bold change. This is the central insight of a new global study on corporate leadership, and it helps explain why so many well-conceived strategies stall before gaining traction.

The research identifies what top-performing companies are doing differently. They possess what we call a License to Lead, the stakeholder confidence that allows them to innovate and adapt without losing legitimacy or reputation.

Disruption is no longer an excuse for poor performance. It is simply the operating environment. The organizations that will thrive are those that treat corporate affairs not as a discrete function, but as an integrated leadership operating system—one that continuously converts complexity into clarity and builds the reputational capital needed to sustain confidence through inevitable change.

Download the full License to Lead report below to explore the data, insights, and leadership behaviors that enable organizations to adapt, move decisively and sustain stakeholder confidence in uncertain times. You can see some of the top findings here.

    Get the Full Report
    Article

    Sustaining AI Adoption on Your Team: Moving from Launch to Long-Haul Momentum 

    December 19, 2025
    By Zack Kavanaugh

    Your organization launched the tools. Ran the trainings. Clarified the policies. Maybe even branded your AI initiative to rally employees and excite stakeholders.  

    Now what? 

    Three Brutal Truths About AI Adoption 

    1. For many organizations, AI remains more of a talking point than a true driver of change in daily work, employee experience or customer service. 
    1. With a thoughtful, risk-aware approach, adoption may not be straightforward or fast
    1. Employees will always be at different stages – some experimenting, some integrating AI into workflows, some skeptical or uncertain, and many shifting between these states as priorities and information evolve. 

    Your Role as a Leader 

    That’s where leaders – C-suite members, team leads and managers alike – come in. With AI adoption – a business transformation that carries emotional baggage, operational challenges and even existential questions – leaders have a responsibility to guide their people through the hype and toward something practical that drives business value. 

    What You Should Get from This Article 

    This piece closes out our 2025 series on AI adoption. The first article mapped out readiness across culture, leadership, knowledge and infrastructure. The second examined why adoption stalls, unpacking hesitations at the enterprise, team and individual levels. The third highlighted risks when communication and leadership lag behind technology. 

    Those pieces focused on the big picture and the organizational must-haves. This one assumes those foundations are in place. It gets more tactical – outlining what leaders can do with their teams to move from launch to long-haul momentum. 

    Ultimately, sustaining adoption comes down to three things: reinforcement, relevance and reflection. 

    1. Reinforcement: Make AI Part of Everyday Routines 

    After rollout, leaders must embed AI into daily routines, not treat it as a one-off initiative.  

    Practical ways leaders can reinforce AI: 

    • Build in five minutes during team meetings for questions, concerns and hesitations related to AI use. Consider launching a dedicated channel, email thread or chat on your company’s collaboration platform so team members can share resources and ideas in real time. Funnel what you hear to the cross-functional team responsible for driving adoption. 
    • Identify and empower an AI champion – ideally, someone curious, willing to advocate and experiment, and who is influential on the team. Position this role as a professional development opportunity.  
    • Integrate AI into performance conversations and onboarding so it’s part of every team member’s role, not an optional add-on. Encourage people to rethink their work – and how that work gets done – in ways that push your team’s objectives forward. 

    If reinforcement isn’t visible in everyday conversations, adoption will stall. Leaders should pay attention to whether AI is being treated as optional – and redirect if it’s not yet treated as an expectation. 

    2. Relevance: Tie AI Directly to the Work People Do 

    Adoption won’t stick if AI feels abstract or disconnected. It has to feel useful in the context of actual work. 

    Practical ways leaders can make AI relevant: 

    • Share your own AI examples regularly – where it saved time, where it added value and, equally importantly, where it didn’t and why. Use existing channels – chat, email, 1:1s with direct reports and team meetings – to socialize your learnings. 
    • Engage the team in solving challenges and capitalizing on opportunities together. For example, run bi-weekly brainstorming sessions where team members bring problems and explore whether AI can help address them. 
    • Recognize small wins so adoption feels attainable – and do the same with failures so the team can learn from what didn’t work. Spotlight and reward team members who solve customer challenges, improve processes or identify new use cases. 

    Relevance ensures employees see AI as a tool for them – not just for the company. Leaders should surface challenges, encourage collaboration and keep examples concrete and tied to team goals. 

    3. Reflection: Measure What Actually Matters 

    Tracking logins shows activity – but not necessarily maturity. Leaders need to move beyond superficial usage metrics and measure whether adoption is building confidence, capability and alignment with business objectives. 

    Practical ways leaders can reflect on adoption: 

    • Run short (potentially anonymous) monthly pulse surveys with two or three questions that gauge clarity of your company’s AI strategy, how it connects to employees’ work, and confidence in using the tools to solve business problems. Include at least one open-ended question for crowd-sourced ideas and opportunities. 
    • Work with your AI champion to surface issues employees may hesitate to raise directly with you. Encourage them to set weekly office hours or meet 1:1 with team members to collect insights, and report back to you. 
    • Check often whether AI efforts are aligned with team objectives. If your priority is expanding your customer base, do you have the use cases to support it – or are you drifting into experimentation that doesn’t advance your goals? Consider setting time with your AI champion each month to reflect on whether you’re driving the value you set out to. 

    Reflection helps separate meaningful progress from surface activity. Pairing usage data with comprehension metrics gives leaders a sharper view of where adoption stands and where support is most needed. 

    The Final Test: Is Your Team Living It? 

    At the start of this series, we asked what readiness looked like at the organizational level. Now the question is more immediate: Is your team living it? 

    Use this scorecard to check your progress: 

    This isn’t a one-time exercise. Revisit it monthly – and at a minimum, quarterly. Consider having your AI champion fill it out too, to guard against blind spots.

    The Bottom Line

    The biggest challenge of AI transformation in 2026 isn’t speed – it’s staying power. The organizations and teams that succeed will be the ones that take the actions above now and treat adoption as an ongoing process, not a one-time push.

    Article

    Accelerating Action: Why Canada’s Agriculture Industry is Done with “Someday”

    December 17, 2025
    By Brooklyn Lutz and Amanda Patterson

    Last week in Calgary, the Canadian agriculture industry held their annual gathering, Grow Canada 2025, and the energy was unmistakably different. This wasn’t a room rehashing familiar challenges; it was growers, agtech innovators, equipment manufacturers, policy makers, and industry leaders ready to move from aspiration to action.

    The two-day event featured keynotes on navigating AI, sessions on trade policy and tariff strategy, and panels on innovation and resilience. A standout moment came from Dr. Jody Carrington’s closing keynote on “Building Resilience in the Age of Burnout,” underscoring why acknowledging stress and uncertainty isn’t weakness; it’s the reset button the industry needs.

    One clear message emerged: agriculture is tired of being a supporting actor in Canada’s economic story.

    Key Takeaways

    Action Over Aspiration. The industry is done with reports and “let’s explore this further” conversations. Combined, Canadian agriculture and agrifood generate more GDP than automotive and steel, yet those sectors dominate policy conversations because they’re unapologetic about their value. Agriculture has earned the same confidence and must act on it.

    Trade Diversification is Urgent. The U.S.-Mexico-Canada trade agreement faces mandatory review by July, with potential changes sooner. Tariffs and price pressures will persist. The geopolitical landscape demands strategic market expansion beyond traditional trading relationships. This isn’t a temporary crisis; it’s the new operating environment.

    Data Wins. The current Canadian government responds to one thing: solid stats backed by rigorous analysis. When agriculture speaks with one unified voice, armed with compelling data on economic contribution and job creation, doors open. Numbers move the needle; frustration doesn’t.

    Connection Over Screens. AI dominated conference discussions for good reason. But here’s what stood out: in an increasingly digital world, human connection is the most powerful competitive advantage. Relationships move Canadian agriculture; tech supports it. Brands and teams that marry AI innovation with intentional relationship-building will lead.

    Innovation Needs to Fail Better, Faster. The stigma around failed experiments is choking innovation. The industry must normalize discussing what didn’t work and why, so learnings accelerate the next iteration. When teams feel safe to experiment without fear, breakthrough innovations emerge faster.

    What This Means for Brands

    These themes signal a market inflection point. Companies should adjust advocacy strategies to align with data and policy priorities. Generic messaging won’t cut it. Specific, quantifiable value propositions tied to trade, investment, or resilience will.

    As AI reshapes the industry, lean into authentic connection. Prioritize demos over dashboards, peer validation over features lists, and human touchpoints over automated workflows. Build a culture of experimentation internally and externally. Companies that normalize failure and celebrate learning will attract top talent, accelerate innovation, and build equity with partners.

    Finally, partner with advisors who understand this complex landscape. The intersection of policy, trade, innovation, and unified messaging requires strategic positioning, earned storytelling, and policy engagement that moves the needle and supports the regulatory environment this sector needs.

    The Bottom Line?

    Grow Canada reinforced that the window for coordinated, confident advocacy is open and the stakes are high. The Canadian agriculture industry is loud, ready, and waiting for partners brave enough to match that energy. The question isn’t whether to step up; it’s how quickly.

    “JudithBrooklyn Lutz is a Saskatchewan-born farm girl with deep agriculture roots. Brooklyn grew up on the seat of a tractor. A truly integrated practitioner, she uses her diverse background in brand marketing, corporate communications and client relations to become a trusted partner and advisor her clients can rely upon.

    Amanda Patterson leads the planning practice in Canada. With over two decades of strategic brand experience and a passion for agriculture, she works with clients to develop innovative approaches to their business challenges, specializing in bridging strategy, audience insights and culture from commodity organizations to global business leaders.

     
    Article

    Get the Report: Corporate Affairs Trends for 2026

    December 10, 2025

    Expectations from executives and stakeholders continue to rise. Geopolitical and societal uncertainty is intensifying. The demand to show clear business impact is higher than ever. This is the constant pressure cooker corporate affairs leaders operate in. Their role is more central to enterprise value but with that comes exposure to risk, scrutiny and rapid change.

    Our latest forecast surfaces the trends that matter most for senior communications professionals. Grounded in data, real-world observation and conversations with clients across sectors, it cuts through the noise to focus on what is actually shifting in the operating environment and what that means for your team, your agenda and your influence inside the business. It also looks back on 2025 predictions to draw out lessons that can guide leaders in the year ahead.

    Click Below to Download the Report and dive deeper on the FleishmanHillard UK site.

    The License To Lead Study: A New Corporate Playbook for 2026

     Click Below for More Reports From the UK Team:

    Article

    Executive Impact: Turning Transitions into an Enterprise Advantage

    By Elizabeth Cook, Chris Thornton and Michelle Mahony

    The spotlight on executives has never been brighter. In 2025, CEO turnover is hitting record highs and CFO departures at Fortune 500 companies are up 33% year over year. CEO tenure continues to shrink —to just 6.8 years.  

    Against a backdrop of AI disruption, geopolitical and supply chain pressure, employee and stakeholder challenges and investor scrutiny, leaders are expected to deliver impact fast. Nearly half of executive transitions are judged as failures or disappointments within two years. Yet despite these pressures, most organizations still treat executive transitions as a sequence of announcements and introductions — and the shallowness of this approach is more evident than ever.  

    Transitions aren’t PR moments. They’re enterprise moments. The difference shows up in results. Handled well, a transition can unlock energy, clarify priorities, and accelerate operating performance. Handled poorly, it drains trust, distracts teams, and invites scrutiny. The difference in outcomes isn’t driven by the number of interviews or town halls conducted or the addition of a few more executive LinkedIn posts. It’s dependent on a complete re-think of the support that executives receive in transition and a laser focus on how leadership skills, change management principles and communications can come together to drive success.   

    As we head into 2026 expecting the pressure on new leaders to only grow, the Global Executive Advisory teams for FleishmanHillard and Daggerwing Group have formalized an integrated approach to transition that moves from executive visibility to Executive Impact. Executive Impact is a new way to manage leadership transitions as critical, ongoing business processes that shape reputation and future performance. Success isn’t measured by optics but by outcomes: how quickly a leader earns trust, sets strategic direction, and delivers results.  

    Because real impact depends on more than narrative, Executive Impact includes the underlying mechanics that determine performance: clarifying how the leader will shape structure, decision rights, operating rhythms, and processes so the organization can deliver measurable business results at speed. 

    Our Five As for Executive Impact transition framework offers a practical path for new executives to follow from the moment they know they’ll be taking the seat—but it also can be entered at any point by an executive who begins to feel that their organization isn’t fit for the challenges ahead. We help executives create and operationalize momentum—making it easier for their team to believe, act, and deliver together: 

    • Announce with intent: Focus executive appointment communications on establishing credibility and setting expectations, align communications across audiences and regulations, and prepare leadership teams and champions to carry consistent messages. 
    • Align through understanding: Balance listening with diagnosis and the setting of leadership expectations, and operationalize early shifts in roles, rhythms, and decision forums. 
    • Activate the agenda: Articulate a visible purpose and strategy, define early choices and symbolic moves, and connect communications to execution. 
    • Accelerate the system: Equip the leadership team to deliver at pace, close gaps, manage moves decisively, and embed cadences that create urgency and ownership. 
    • Amplify what works: Codify new norms, keep stakeholders updated, reconnect to purpose, and prepare for the next inflection point. 

    This system targets real business outcomes: Faster trust and alignment across executive and employee teams and boards of directors, quicker strategy adoption and execution, and reduced risk of derailment in the first 180 days. 

    Our experience includes Fortune 100 leadership transition consulting and coaching; turnaround, transformation, integration and culture programs; CEO and C-suite positioning and visibility programs; employee, investor and stakeholder engagement; and counseling companies across issues, crisis, and C-suites in duress. 

    Leaders don’t get a second chance to make a first impression. Every transition carries risk; the right design turns that risk into resilience. Executive Impact helps leaders set a credible course, accelerate execution, and sustain momentum beyond the early window. If you’re anticipating a change — or need to course-correct — FleishmanHillard and Daggerwing Group can partner with you to make this transition your advantage. 

    Executive Impact
    From Left to Right: Elizabeth Cook, Chris Thornton and Michelle Mahony

    Elizabeth Cook is part of the FleishmanHillard U.S. corporate affairs leadership team and directs regional executive positioning offerings.

    Chris Thornton is Senior Principal at Daggerwing Group and works with leaders to build the mindsets, skills, and confidence needed to lead transformation and embed change across complex organizations.

    Michelle Mahony is the President of Daggerwing Group and works to bring together the science and art of transformation to life for clients.

    Article

    Sponsored Content in the AI Era

    December 3, 2025
    By Corina Quinn, Andrea Margolin and Amanda Hampton

    The landscape may be shifting, but your brand story is still getting heard.

    Sponsored content is arguably one of the most powerful tools in the PR toolbox for ensuring audiences hear a brand related story in an editorial format and context that will both resonate and drive impact. We’d be hard-pressed to think of a campaign that should not have this high-impact type of storytelling as a centerpiece.  

    But how does it work in today’s AI-driven environment? 

    Sponsored Content in the AI Era

    This era of zero-click searches has led to lots of hand-wringing on what it means for sponsored articles and performance and whether it’s still a sound strategy for an integrated campaign.

    Good news on that horizon: zero-click hasn’t marked the death to sponsored content. It remains a dynamic, stable solution to reach critical audiences with rich storytelling and trusted formats that offer unique support for a brand’s business goals.

    New To SponCon?

    Sponsored content is a form of paid media partnership in which brands collaborate with media publishers to co-create content that aligns with the editorial standards and audience interests of the publication, while advancing the brand’s communications objectives

    Unlike traditional advertising, sponsored content is integrated within the editorial environment, delivering insights, perspectives or stories that resonate with readers and offer value beyond overt promotion. This approach leverages the credibility and reach of established media outlets, allowing brands to participate authentically in conversations that matter to their target audiences, while keeping control over message integration that you can’t guarantee with earned coverage from those same outlets.

    Why Sponsored Content?

    Trusted Influence at Scale
    By appearing within reputable editorial environments, sponsored content benefits from the publisher’s authority and audience trust—and taps its editorial expertise in content creation. This enhances message credibility and drives deeper consideration among target audiences.

    Strategic Storytelling
    Sponsored content enables nuanced, narrative-driven communications that go beyond product features to communicate a range of things, from big-picture brand values, new and exciting offerings for consumers, and even thought leadership or societal impact. It supports reputation, positioning, and purpose-led initiatives as well as helps drive consumer offerings, from path to purchase and other lower-funnel tactics.

    Precision Audience Engagement
    Partnerships with publishers provide access to highly engaged audiences with a nuanced set of metrics you don’t get with earned media. This allows for tailored content that meets specific needs, interests, or pain points, improving relevance and engagement metrics—while driving brand business goals.

    Integrated Communications Impact
    As part of an integrated strategy, sponsored content amplifies earned and owned messaging, bridges gaps in the customer journey, and creates additional touchpoints that reinforce key themes across channels. It’s important to remember that sponsored content goes beyond print or digital advertorial, and includes qualitative content that also taps social media and other channels, and leverages video and audio content in addition to digital.

    Measurement and Optimization
    With robust analytics that can include time spent, click-through rates and more, sponsored content programs can be assessed for engagement, sentiment, and conversion—providing actionable insights to refine messaging and demonstrate business impact.

    Sponsored Content in the Era of AI

    There is a lot of discussion about declining site traffic due to changes in how people find information (known as zero-click search due to AI-driven features) and the truth is, there remain a lot of unanswered/developing questions about how AI summaries treat sponsored content that we will continue to track. We can also imagine a world where AI may enable more targeted distribution opportunities as media platforms respond and evolve.

    Here’s what we know to be true today: Sponsored content remains effective because it is distributed and amplified through intentional, multi-channel strategies and is not just reliant on organic search or publisher homepage traffic.

    There are several reasons why Sponsored Content remains effective:
    Unique Traffic Drivers: In general, search and AI summaries aren’t the main traffic driver for sponsored content articles. Programs lean on newsletters, social media and paid amplification to drive qualified audiences.
    Publishers Are Aware and Adapting: Many publishers moved to paywalls and subscriber-based ecosystems and have grown their cross-platform channel strategy in recent years to reduce their dependency on search, even before AI summaries emerged.
    Quality Over Quantity: Our success metrics go beyond page views and impressions. We emphasize time spent, engagement and lower funnel actions such as clicks to the client’s site. Even with modest traffic results, high engagement audiences drive stronger qualitative impact.
    Flexible Strategies: If we do see sponsored article performance start to be impacted, we collaborate with our media partners to evolve our strategies and content mix to make up for the loss in traffic.

    Sponsored Content Goes Beyond Articles

    In our current sponsored content programs, diversification is a deliberate part of our strategy to ensure we’re future-proofing programs against ecosystem shifts.
    • Video, newsletter and social media integrations are important players in the content space and further distribute our reach and performance.
    • Publisher-branded social handles, podcasts and more provide additional opportunities to connect with audiences even if article impressions or page views fluctuate.
    • Diversifying our programs makes them less susceptible to zero-click trends because distribution is intentional and audience-driven rather than search-driven.

    As the digital landscape continues to shift, we will monitor changes, adapt distribution and measurement strategies, and keep clients informed—ensuring that sponsored content continues to deliver value and impact in any environment.

    From Left to Right: Corina Quinn, Andrea Margolin and Amanda Hampton

    Corina Quinn is a Senior Vice President who co-leads our Media Partnerships Center of Excellence. A longtime award-winning editorial director and content strategist, she spent more than a decade in digital newsrooms at places including Conde Nast Traveler and Travel + Leisure.

    Andrea Margolin is a senior communications strategist with more than 20 years of experience driving integrated storytelling, executive thought leadership and digital innovation for enterprise health brands. Based in Washington, DC, Andrea partners with global healthcare leaders to translate complex science into compelling, high-impact narratives that resonate across audiences and platforms.

    Amanda Hampton is a Vice President based in Washington D.C. where she leads integrated sponsored content programs informed by audience insight and editorial excellence. She collaborates with clients and top consumer media partners to create high-impact storytelling that drives engagement and strengthens brand performance.

    Article

    When the World Gets Noisy, Great Storytelling Breaks Through 

    By Trine Hindklev

    In a world where disruption feels like the norm, clarity can feel out of reach. Our President and CEO, J.J. Carter, put it well at a recent PR Decoded discussion: “Clarity often comes from chaos for those who are bold enough to seek it.” That’s the mindset driving how we approach communications today. For us, it’s our call to action for how we think about storytelling. 

    That perspective came through in our recent discussion with Chrissy Farr, editor-in-chief of Second Opinion, former tech and health reporter at CNBC and author of “The Storyteller’s Advantage: How Powerful Narratives Make Businesses Thrive.” Chrissy’s research and real-world experience show that the most effective leaders strategically use compelling narratives as a springboard to craft stories that connect, persuade and inspire.  

    When storytelling is left to chance, companies lose control of the narrative. And no one wants to lose their narrative. Today, there’s a genuine need for trusted counselors to help leaders put communications at the center of their business strategy, not as a last-minute fix or a siloed function cast off to the side. 

    Complexity isn’t going away. It’ll likely to get, well… more complex, but the ability to cut through it with authentic, sharp, well-crafted narratives is the key to thriving. Here’s how: 

    Building resilience through narrative 

    Organizations that invest in their narrative build real equity. It’s more than a safety net for tough times, Chrissy said. It’s a foundation of trust, engagement, and clarity that holds up in any environment. Leaders who go beyond facts and figures, sharing vivid, relevant and relatable stories, build solid reputations and relationships that last.  

    The lesson? Invest in your narrative before you need it.  

    That translates to mapping out your narrative assets, finding gaps in credibility, and creating processes for authentic engagement and rapid response. Resilience isn’t just about weathering storms; it’s about being known and trusted, no matter what comes your way. 

    Moving beyond spin with courage  

    Let’s be honest, being clear and human isn’t easy. It feels too risky. Too vulnerable. But the bigger risk is being boring and forgettable. People crave something real. Something bold and relatable. The risk of irrelevance is greater than the risk of saying something fresh.  

    This holds true whether you’re B2B or B2C. Broad, generic messaging just gets lost. Clarity and specificity cut through. Every time. That’s why it’s so important to help leaders tap into their authentic voice, not just the safe, polished version, Chrissy shared. There’s a need to coach leaders to lean into what makes them different and set up the right guardrails to navigate complex issues with confidence. This isn’t about spin. It’s about showing up as real humans and letting that drive real connection.  

    Reach without the reaching 

    Metrics, dashboards and percentages dominate most conversations at the top. But honestly, who remembers a stat sheet? 

    It’s stories that stick. Share the right story, and suddenly your message is making the rounds in rooms you’ve never entered, and your message travels further than any paid campaign could. That’s the kind of reach every communicator dreams of. 

    But too often organizations chase impressions and views, Chrissy said. Impressions don’t impress if they don’t move people, and most don’t. The real impact of storytelling shows in influence: your message shapes industry conversations, earns trust and opens doors that numbers alone never could.  

    In a nutshell, it’s time to move beyond those vanity metrics. So, look for measurement models that track the full picture, from traditional reach to narrative traction and influence mapping. Build dashboards that look at what counts, such as stakeholder sentiment, leadership invitations and the conversations you’re sparking across your sector. 

    Chrissy’s advice is simple: focus on quality engagement. Nurture the audiences that matter. Invest in content people value. Rethink channel strategy, prioritizing depth over breadth and building real communities.  

    Move away from chasing numbers to building lasting influence, think more modular content + smart thought leadership + executive visibility all working together as part of an integrated approach.  

    Be a trusted partner  

    Storytelling carries risks. But so does playing it safe. As Chrissy and J.J. put it, leaders and brands who stand out are the ones willing to show up with clarity and courage, sharing the moments that matter even when they aren’t perfect. That’s how impact grows. 

    As a modern communications agency and trusted partners to many of the world’s most vibrant brands, we believe crafting a narrative isn’t just a tactic, but a strategic asset that drives measurable impact. The organizations that treat storytelling as a line item or an afterthought will get left behind. The ones who invest, with purpose, will lead. 

    Do you need help being human, specific and bold? Be brave. Let’s talk.  

    Trine HindklevTrine Hindklev is a senior partner and FleishmanHillard’s Global Strategic Media Relations Lead. She is part cultural anthropologist, part media strategist, part creative storyteller and all-in change-maker..

     
    Article

    Predictions for the Year Ahead: 3 Shifts in Internal and Change Comms in the Age of AI 

    November 20, 2025
    By Zack Kavanaugh

    AI is reshaping how work gets done – and the field of communications is no exception. 

    The fundamentals haven’t changed: people still need clarity, context and connection to make sense of change. What’s changing is how communication is created, delivered and received. 

    Here are three shifts we expect to see in the year ahead – and what leaders can do now to prepare. 

    Prediction 1: Content Will Keep Scaling. Attention Will Keep Shrinking. 

    Stat to watch: 83% of knowledge workers say they are trapped in a communication maze of scattered emails and chats, where vital information often gets lost. 

    What it means: Information overload is already a challenge, and AI-generated content is likely to add to the volume. The risk isn’t that employees won’t get enough information – it’s that they’ll disengage or find that messages actively obstruct their ability to focus on meaningful work.  

    Communication teams must shift from output to impact, producing fewer, more intentional messages that protect attention and create value. 

    How to prepare: Treat communication like scarce real estate. Ask: Is this message necessary? Who really needs it? Run small tests and trials, such as A/B tests, to see what captures attention, then scale your solution based on those insights. In a world of abundant content, relevance is what earns attention, provides value and builds trust. 

    Prediction 2: Signals Will Get Louder. Understanding Will Stay Quiet. 

    Stat to watch: 57% of employees say their company has a generative AI strategy in place, compared with 89% of executives who say it does. 

    What it means: Leaders may assume their messages are landing simply because they were sent or because dashboards show clicks or activity. However, the gap between executives and employees in understanding AI strategy shows how misleading that assumption can be.  

    How to prepare: Go beyond superficial metrics. Don’t just track clicks or usage. Use methods like focus groups, pulse surveys and informal conversations to assess true understanding. Ask: Do people understand the strategy? and Can they explain what it means for their role? Don’t settle for more data. Seek deeper, actionable insight that drives understanding and adoption. 

    Prediction 3: Managers Will Carry More of the Message – and More of the Risk. 

    Stat to watch: Only 27% of managers are engaged at work, and over half have never received formal training – including communication and people-leadership skills.  

    What it means: As AI tools take on more of a team’s drafting and editing responsibilities, managers play an increasingly important role in the final stage of communication – ensuring messages are delivered in a way people understand and trust.  

    Employees already look to them first for clarity, but many managers don’t feel equipped for the role. Without support, important messages risk being diluted or distorted – and organizational alignment can weaken. 

    How to prepare: Support managers as the human bridge between the organization’s strategy and those who will implement it in their day-to-day responsibilities. Provide hands-on training to build confidence and give them opportunities to practice effective communications.  

    In an AI-driven workplace, managers need more than digital tools. They need targeted coaching and ongoing, real-time support to communicate change. 

    What AI Can’t Replace 

    These shifts point to a future where AI does more of the producing, but people remain responsible for the meaning. 

    More than ever, communication won’t just be about what gets said. It will be about what gets understood, internalized and acted on. And as machine-made content becomes more common, the messages employees will trust most are the ones that feel human. 

    The role of the Internal Communications function is evolving – not to create more, but to help organizations make sense of more.  

    Leaders who plan for this now will be better equipped to earn attention, maintain alignment and guide their people through the changes AI is accelerating. 

    Article

    Podcast: Why Communications Is the Ultimate Advantage in Sports

    November 13, 2025

    When the world stops to watch the Super Bowl, the Olympics or the FIFA World Cup, it’s not just athletes who take the global stage. Brands do too and the best campaigns go far beyond visibility to connect with audiences and deliver real business impact.

    FleishmanHillard President and CEO J.J. Carter joined Campaign’s Play by Play to unpack how global brands can unlock the full value of sports partnerships and why 2026 will be a once-in-a-generation opportunity. Carter knows the power of these partnerships, having spent decades helping brands navigate the global sports arena on the ground at Super Bowls and nine Olympic Games.

    The episode follows the announcement that FleishmanHillard will serve as the official strategic communications consultancy for the Bay Area Host Committee, supporting both Super Bowl LX and FIFA World Cup matches next year.

    WATCH THE FULL CONVERSATION HERE: