The seventh annual Crisis Communication Conference, presented by Quadriga University, will inform attendees on all aspects of international crisis management. The conference will feature new approaches, insights and perspectives on crisis communication and mitigation while offering attendees the chance to obtain new skills in the interactive workshop sessions and simulations. This year’s conference will feature presentations from various crisis experts and PR professionals, including FleishmanHillard’s own Volker Pulskamp.
Pulskamp, who leads the corporate reputation and crisis team in FleishmanHillard’s Berlin and Frankfurt offices, will lead the Preparation is Key: Challenges in International Crisis Prevention and Preparation workshop. This workshop is designed to offer practical experience and provide key insights of crisis preparation and prevention. Pulskamp will hold two workshop sessions on Thursday, Feb. 21 at 1:15 p.m. and 2:45 p.m. UTC +1.
Additionally, Pulskamp and other workshop presenters will hold a summary of the workshops on Thursday, Feb. 21 at 4:00 p.m. UTC +1.
FleishmanHillard’s Rachel Borg and Chelsey Leader with the In2SABRE trophy.
The global public relations and marketing firm won for its work on the HeForShe campaign on behalf of client United Nations in the “Social Good/Non-Profit” category. The partnership with United Nations stems from FleishmanHillard’s FH4Inclusion services.
The awards, part of the larger North American Innovation Summit, took place at a gala in San Francisco on February 13, 2019.
View the complete list of North American In2SABRE award winners here.
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FleishmanHillard Announces Leadership Transition in Hong Kong
January 29, 2019
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Patrick Yu becomes general manager, Kitty Lee appointed deputy general manager
ST. LOUIS, 29 January 2019 – FleishmanHillard has promoted Patrick Yu to general manager of its Hong Kong operations, effective immediately. Yu succeeds Geoff Bilbrough who has stepped down to return home to New Zealand. Yu will report to Rachel Catanach, FleishmanHillard’s senior partner and president of Greater China.
Patrick Yu
Yu previously served as deputy general manager of FleishmanHillard’s Hong Kong office and will remain the Financial and Professional Services sector lead across Asia Pacific. A trilingual Hong Kong native, he started his career with the agency in 2005 and in 2011 was awarded its prestigious John D. Graham Award for Excellence for outstanding leadership. He delivers guest lectures for The University of Hong Kong and is a sought-after presenter throughout Asia Pacific on financial and fintech communication trends.
“FleishmanHillard is thriving in Hong Kong and the team is poised to achieve another successful year,” said Catanach. “Geoff led with warmth and integrity, earning the admiration of clients and colleagues alike. We are grateful for his contributions, including ensuring a smooth handover to Patrick, and we wish him continued success back in New Zealand.
“Patrick is a highly experienced leader with a proven ability to drive growth for our company and clients. He is well-prepared to lead Hong Kong as general manager, having already served as deputy general manager. Patrick’s tireless commitment to his work is matched only by his strong network of industry contacts across the Greater China region. He is the natural choice to ensure the continued success of our company.”
Kitty Lee
To support Yu, Kitty Lee is promoted to deputy general manager. Lee started her career with FleishmanHillard in 2004 and was promoted to senior vice president in 2015. In addition to her new role, she will continue to co-lead the award-winning Asia Pacific consumer practice and enhance her unique expertise in consumer aviation communications. A trilingual Hong Kong native, and a John D. Graham Award for Excellence recipient, Lee serves as a Full Council Member of the Hong Kong Consumer Council. She also delivers guest lectures for Hong Kong Baptist University and mentors students.
“Throughout her 15-year career at the company, Kitty has distinguished herself as a generous leader in both the PR industry and the Hong Kong community,” said Catanach. “As deputy general manager, one of her key roles will be to coach and lead the next generation of PR practitioners, while instilling the culture of collaboration and excellence that is FleishmanHillard’s hallmark.
“Under the new management of Patrick and Kitty, we demonstrate our company’s commitment to offering unlimited career opportunities and providing clients with local expertise on a global scale. I congratulate them on their achievements and am confident that their complementary skills and expertise will further extend our company’s leadership across Greater China.”
About FleishmanHillard FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named Agency of the Year at the 2017 North American Excellence Awards; 2017 ICCO Network of the Year for the Americas and EMEA; PRWeek’s Best Places to Work 2017; PR News’ Best Places to Work in PR 2016-2017; Human Rights Campaign Best Places to Work for LGBTQ Equality for 2018; PR Awards Asia 2017 Greater China Agency of the Year; and NAFE’s “Top 50 Companies for Executive Women” for 2010-2018. The firm’s award-winning work is widely heralded, including at the Cannes International Festival of Creativity. FleishmanHillard is part of Omnicom Public Relations Group, and has more than 80 offices in 30 countries, plus affiliates in 43 countries.
About Omnicom Public Relations Group Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, global health strategy and corporate social responsibility. It encompasses more than 6,300 public relations professionals in more than 370 offices worldwide who provide their expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the DAS Group of Companies, a division of Omnicom Group Inc. (NYSE: OMC) that includes more than 200 companies in a wide range of marketing disciplines including advertising, public relations, healthcare, customer relationship management, events, promotional marketing, branding and research.
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Communicating Leadership During the Fourth Industrial Revolution at the World Economic Forum
January 25, 2019
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We are at the beginning of a revolution that is fundamentally changing how we live, work and relate to one another and that has been the focus at this year’s World Economic Forum (WEF) meeting in Davos. Many of the sessions covered a myriad of areas relating to this topic, including the impact on how mental health, under the theme Globalisation 4.0: Shaping a Global Architecture in the Age of the Fourth Industrial Revolution, and spanned from how technology is changing lives to environmental issues such the impact of ocean pollution.
”In this setting, the world’s top leaders in politics, business and think tanks, converge to problem-solve the world’s most pressing issues within half-hour time frames,” said Jan Rasmussen, FleishmanHillard’s Americas lead for the Global Media Council, “making it critical for communications experts, such as FleishmanHillard, to break through the clutter and ensure our client’s voices are heard.”
Many may say that this is just another talk shop but with FleishmanHillard having been at this year’s meeting, a number of significant elements worth noting about the WEF platform have been discovered.
Indeed WEF aims to improve the state of the world by bringing together heads of states, high ranking government officials and leaders of multinational businesses across the globe to address the problems facing the world. If you disagree, the question to ask yourself is, why would such a busy group of important people take time off to fly and spend three days in an extremely cold climate to achieve nothing?
“I believe it starts with a conversation. The more we talk about problems facing the world, the more we are prompted to act, however little it may be. Rome was not built in a day. The meeting is smartly curated in order to get the best out of each session, meeting and engagement opportunity”, exclaims Trevor Chueu, associate director in FleishmanHillard’s Johannesburg office.
While this may seem like a science, there are scientists behind all of the action and those scientists, in this case, are the public engagement team members and their communications role.
The communications department of an organisation is equally important as any other department, such as operations or finance, yet many professionals take it for granted. It was the communications department that was responsible for the crafting of the conference programme, the compilation of the session structures, briefing of the spokespeople as well as speakers, procuring media partnerships and shaping the messages that were supposed to be communicated to respective stakeholders, including the media.
“I can confirm that without the communications personnel of WEF, the conversations at the gathering would have not been structured and packaged as effectively as they were to help shape a narrative that can ignite action,” said Chueu.
If you have ever doubted the significance of the communications function in an organisation or at a talk shop, now you no longer have a reason. The communications team are the backbone of not only starting the right conversation but influencing a thought process that encourages change not only during the event but in the months following and into the next year’s conference.
“The highest skill in media relations is required as the conversation shifts by the moment and by the leader, making it all the more critical to know how the attending media cover the variety of topics and strategically inserting your client into the conversation at the right time and at the right moment with the right message,” Rasmussen said.
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FleishmanHillard Appoints Kristy Wilson to General Manager of Chicago Office
January 22, 2019
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Lauren Walters to lead FleishmanHillard Austin and Dallas as combined Texas offering
ST. LOUIS, January 22, 2019 – FleishmanHillard today announced the appointment of Kristy Wilson to general manager of its Chicago office.
“Kristy is an experienced leader within FleishmanHillard, known for relationship building and energizing teams,” said J.J. Carter, FleishmanHillard chief operating officer and president, Americas. “She’s a natural innovator – always experimenting with fresh approaches to solve our clients’ toughest problems. We’re excited to have Kristy share her talents with a new market.”
Kristy Wilson
Previously, Wilson served as general manager of FleishmanHillard’s office in Austin. That location will begin reporting to Lauren Walters, who will serve as general manager of a combined Texas offering that also includes the Dallas office. Walters has led FleishmanHillard’s Dallas office with distinction since 2012.
“Chicago is one of the greatest cities on Earth and a highly competitive PR market where FleishmanHillard has been serving clients for decades,” Wilson said. “I’m excited to work with our team to build the office to the next level, adding to our existing foundation in brand marketing and reputation management capabilities across a range of important industries, to bring our clients the high-impact, award-winning work for which FleishmanHillard is known globally.”
Wilson joined FleishmanHillard’s Dallas office in 1998 and has served in multiple leadership and account management roles at the agency, including leading the work for one of the agency’s top 20 clients. Her expertise spans industries, including telecommunications, financial services, energy, travel and healthcare. Before joining FleishmanHillard, Wilson was a member of the public affairs team with Sprint in Florida. She began her career at Kidd & Driscoll (now Kidd Group), a full-service advertising and public relations agency.
About FleishmanHillard FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named Agency of the Year at the 2017 North American Excellence Awards; 2017 ICCO Network of the Year for the Americas and EMEA; PRWeek’s Best Places to Work 2017; PR News’ Best Places to Work in PR 2016-2017; Human Rights Campaign Best Places to Work for LGBTQ Equality for 2018; PR Awards Asia 2017 Greater China Agency of the Year; and NAFE’s “Top 50 Companies for Executive Women” for 2010-2018. The firm’s award-winning work is widely heralded, including at the Cannes International Festival of Creativity. FleishmanHillard is part of Omnicom Public Relations Group, and has more than 80 offices in 30 countries, plus affiliates in 43 countries.
About Omnicom Public Relations Group Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, global health strategy and corporate social responsibility. It encompasses more than 6,300 public relations professionals in more than 370 offices worldwide who provide their expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the DAS Group of Companies, a division of Omnicom Group Inc. (NYSE: OMC) that includes more than 200 companies in a wide range of marketing disciplines including advertising, public relations, healthcare, customer relationship management, events, promotional marketing, branding and research.
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The 14th Annual Women’s Conference, hosted by St. Louis Business Journal, brings together women who are joining forces and using their voices to enact meaningful change. This year’s conference aims to ensure “Voices” are heard. The conference will include various speakers, including FleishmanHillard’s own Dawn Gipson, as well as breakout sessions and discussion to deepen knowledge and allow for everyone’s story to be told.
Gipson, a St. Louis Business Journal’s Diverse Business Leader of 2018, will participate in Voicing Our Differences (Diversity & Inclusion panel) with Angela Cody and LaShana Lewis. This open-ended discussion is designed to spark conversation about executing and implementing a welcoming culture for all.
This panel is one of the three morning sessions offered from 10:45 a.m. to 11:30 a.m. It will take place in Regency Ballroom C.
Web Summit – Building Real Trust in the Age of Disinformation
November 7, 2018
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As day two of Web Summit draws to a close, we’ve heard a tremendous amount of conversation and debate about fake news – as Sophie Scott wrote about yesterday.
Today our CEO & President John Saunders took part in this debate, joining a fascinating panel with Margot James, UK Minister of State for Digital and the Creative Industries; Ann Mettler, Head, European Political Strategy Centre, European Commission; and Hadas Gold, Reporter, Media and Business, CNN.
The discussion, as well as the news cycle this morning around the US mid-term elections across the board, got me thinking about the dual challenge institutions face today. They need to defend themselves against political, legal and cultural attacks, while at the same time rebuilding trust amongst the public. They need to be defensive and proactive at the same time. And their solutions need to address all at once a polarized political environment, the influence of business and government outside of national levels, and the unprecedented opportunity to mobilize specific population segments.
From L-R: Margot James, John Saunders, Ann Mettler, Hadas Gold
As we’ve counseled clients in a variety of countries on how to respond to this complex challenge, the following areas of focus have come to the fore.
Engage Young People
Part of the solution must involve engaging and mobilizing young people. This was something that came across in the panel debate John participated in today.
The younger population are more supportive of multilateral approaches to problems, and they’re also more likely to differentiate between facts and ‘fake news’. According to the Pew Research Center, for example, younger Europeans are more left-leaning than older voters, but they don’t hold positive views of traditional centre-left parties. As a result, they may not associate with the organizations that traditionally defend multilateral institutions, even though they themselves are significantly more likely to support those institutions.
Young people also need to play a central role in the fight against fake news. When another Pew Research Center study evaluated whether Americans could distinguish between statements of fact and opinions, 32 percent of 18- to 49-year-olds correctly identified the factual statements as factual, versus 20 percent of 50-plus respondents. And 44 percent of 18- to 49-year-olds identified the opinion statements as opinions, compared with 26 percent of those 50-plus.
Use the Process of Reform to Restore Trust
Supporters of multilateralism need to use the reform process to create stronger institutions and help rebuild public trust. Simply put, the institutions don’t just need to be better, they need to recreate themselves in a more inclusive way.
UN Secretary General António Guterres has called for reforms that will refocus the UN on its core mission of preventing conflict. Similarly, EU leaders have engaged in an ongoing dialogue about how to make European institutions more effective.
But in an environment of distrust, these discussions often revert to opaque debates about rules and systems. This reinforces the public’s sense of detachment, particularly among those who feel that those rules and systems are biased against them. The reform process should therefore be far more transparent and open, with wide-ranging involvement from the public.
Leverage the Power of Communications
Populist movements have harnessed the power of social media to mobilize large numbers of passionate supporters. Defenders of multilateralism and international institutions have tended to rely upon traditional media outlets alone, and don’t always leverage the full power of digital and social communications to inform, motivate and activate supporters. Simultaneously, and as Ann Mettler so pointed out today, media is – and has to be – the backbone of democracy.
If international institutions want to rebuild trust, communications must play a central role in several ways:
First, supporters of multilateralism, rules-based trade, and shared standards on human rights need more clearly defined spaces – especially on the internet – where they can convene and collaborate.
Second, they should evolve a narrative that shows how shared values lead to shared positive outcomes. Populist movements are often powered by messaging about the threats to values, reinforced with tangible examples related to economic security, immigration, terrorism and other issues. In the face of all that, defenders of multilateralism too often talk only about intangible values that don’t acknowledge and address the fears or needs of their skeptics. This clearly needs to change.
Third, international institutions need to broaden their base of support to better include people in emerging markets.
Leaders in the BRICS countries and many other emerging markets have committed multilateral arrangements. Their support can be rallied in order to establish stronger global support for institutions that are currently under attack.
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FleishmanHillard Named Agency of the Year by North American Excellence Awards
November 5, 2018
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ST. LOUIS, November 5, 2018 — FleishmanHillard secured top honors from this year’s North American Excellence Awards. The global public relations and marketing firm earned the Agency of the Year award for its success in embracing challenges and exceeding clients’ expectations.
The North American Excellence Awards honor the most outstanding achievements of communications professionals in their field. The awards also present an excellent opportunity for networking and take a comprehensive look at communications achievements across North America.
The award ceremony will take place in Dublin on December 6 to celebrate the winners.
View the other Best Of 2018 award winners on North American Excellence’s Winner list.
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At a time of great uncertainty for industry and the world itself, Web Summit 2018 gathers the founders and CEOs of technology companies, policymakers and heads of state to ask a simple question: where to next? With over 800 speakers, 70,000 people in attendance and conversation ranging from technology and data science to environmental sustainability, Web Summit offers vast networking and learning opportunities.
Our own John Saunders, FleishmanHillard Global CEO and president, will instruct brands and agencies on rebuilding trust in a so-called “fake news world.” In a session with Steve Clemons, Editor at Large for The Atlantic, attendees will learn about the steps which must be taken to rebuild consumer trust from a PR and marketing perspective, as well as a journalistic point of view. Rebuilding trust in a fake news world on Tuesday, Nov. 6 at 12:10 p.m. UTC +1 will be one of the presentations at the PandaConf, a facet of Web Summit and one of the world’s premier marketing conferences, which will feature marketing-focused roundtables and workshops to explore the trends influencing the future of marketing.
Additionally, Saunders will participate in a panel discussion regarding building trust in the age of disinformation on Wednesday, Nov. 7 at 10:45 a.m. UTC +1. In this Forum discussion, a track of Web Summit which discusses technology’s impact on today’s world, Saunders and speakers from the European Commission, CNN and the United Kingdom government will delve into the best methods of rebuilding trust in the era of post-truth politics.
Saunders will also hold a collaborative, in-depth roundtable discussion on restoring trust in today’s world on Tuesday, Nov. 6 at 8:00 p.m. Registration for roundtables must be completed separately.
See John Saunders’ complete Web Summit schedule here.
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FleishmanHillard Fishburn Named 2018 PRWeek UK Large Consultancy of the Year
October 17, 2018
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LONDON, October 16, 2018 — FleishmanHillard Fishburn brought home top honors at this year’s PRWeek UK Awards, where the UK operations of FleishmanHillard earned the Large Consultancy of the Year award. The public relations agency was recognized for its commitment to both client and employee satisfaction, thought leadership, cutting-edge client campaigns and excellent business results.
The agency also won for a campaign on behalf of client Crocs in the FMCG, Health, Beauty, Retail and Fashion category. The winning campaign, “CROCing the Front Row at London Fashion Week,” showcased the much-lauded collaboration between Crocs and fashion designer Christopher Kane.