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Article

What America’s AI Action Plan Means for Leaders Now

July 24, 2025
By Josh McConnell

Don’t think of this as just a policy reset. It’s a reputational crossroads. In a deregulatory moment, the real challenge isn’t compliance. It’s communication plain and simple: how to explain, defend and lead through what comes next.

The U.S. government has issued its clearest signal yet that it intends to lead the world in AI through acceleration over regulation.

America’s AI Action Plan, unveiled this month, reframes U.S. tech policy around three pillars: innovation, infrastructure, and international competitiveness. It rolls back many of the Biden-era safety and fairness frameworks, instead emphasizing open-source development, rapid deployment and private-sector partnership. For CCOs and CMOs, this isn’t just a policy update. It’s a pressure shift. With fewer federal rules in place, the burden of defining and defending responsible AI now falls squarely on companies themselves. That means your narrative, transparency and readiness matter more than ever.

How To Respond Ahead of the Spotlight

1. From frameworks to frontline comms, you can feel scrutiny shifting
With Biden-era guardrails rolled back, there’s more ambiguity and reputational risk. Review your systems, filtering practices and content neutrality positions ASAP. Comms teams need clarity and defensibility, especially where DEI, safety filters and model transparency intersect.

2. Prepare your public narrative before the news cycle tests it
Build messaging that goes beyond launches and investor decks. Emphasize ethical foresight, safety, training transparency and societal value in your comms. Assume watchdog groups, press and policymakers are already watching and look at your narrative through their eyes and position accordingly. Even consider a virtual audience simulation that will pressure test messaging for different mindsets. It’s ultimate defense as offense.

3. Make your company part of the national story
This plan isn’t just tech policy. It’s economic and diplomatic strategy. Companies that align their messaging with national priorities like innovation, infrastructure and workforce development will carry more weight with policymakers, partners and procurement leaders.

And in today’s generative search environment, those narratives aren’t just for press releases. They’re a crucial part of brand discovery. Organizations are can shape how they are surfaced, summarized and evaluated in search. If your brand isn’t telling a clear story, it’s likely that AI will try to do it for you or ignore you completely.

4. Engage now, not later
If your teams haven’t opened dialogue with NIST, OSTP or other agency stakeholders, now is the time to start. Participation in federal consultations and comment periods will shape procurement standards and signal leadership. You don’t want silence to be interpreted as an absence of a point of view.

5. Signal leadership through your talent
AI-readiness isn’t just about model performance. This is all about workforce planning. Use this moment to communicate investments in retraining, apprenticeships and education. This is reputational insulation and long-term eligibility for federal partnerships.

6. Strengthen your risk and compliance narrative
This plan includes stricter export controls, national security filters and new expectations for “secure by design” standards. Global comms must now reflect both regulatory divergence (EU, China) and internal alignment across legal, engineering and policy.

7. Know where your infra story fits
For companies in data centers, chips or energy, this is also an opportunity moment. Comms teams should coordinate early with government affairs, bid teams and legal to ensure eligibility positioning aligns with public messaging.

8. Plan for federal-state friction
As state-level bias audits, content governance and privacy laws expand, tensions with federal policy will grow. Your public narrative and internal compliance playbook must account for that dual reality.

So what comes next?

The companies that lead through this moment won’t be those that publish the longest policies. They’ll be the ones who explain their role with the most clarity, credibility and consistency both internally and externally.

The policy shift is clear: the U.S. is betting on speed, scale and innovation. But for communications leaders, the implications run deeper.

The questions coming next about explainability, bias, security and global alignment won’t be answered by engineers alone. They’ll require strong narratives, clear values and messages that hold up under scrutiny. Communications team won’t follow this story. They’ll help define it.

Josh McConnell  Josh McConnell is a VP of Technology based in New York where he helps companies navigate complex narratives at the intersection of innovation, reputation and culture. He brings over 15 years of experience across journalism and corporate comms, with leadership roles at Uber and Xero. As a journalist, he regularly interviewed tech leaders including Tim Cook, Satya Nadella and Jack Dorsey.

 
Article

The Friends You Never Knew You Needed: Why IT and Communications Must Team Up

By Scott Radcliffe

Trust is at the heart of every successful organization. In today’s digital landscape, that trust is built—and sometimes shattered—by how well you protect the data on your network. Reputation is hard-won and easily lost, making it a favorite pressure point for cybercriminals and regulators alike.

Over the past several years, threat actors have shifted tactics. Rather than relying solely on operational disruptions driven by ransomware, groups like Lapsu$ have gone as far as exposing sensitive corporate data without warning or attempted extortion, as seen in their attacks on some of the tech industry’s top companies.

At the same time, regulators and government officials are turning to more and more public responses related to cybersecurity, tightening their grip on corporate reputations through new rules and public scrutiny. With more stringent regulations and increased public reporting, organizations are being held accountable for how they manage and protect sensitive information. Meanwhile, a more cyber-savvy and skeptical public is quick to notice, and react to, any missteps.

Reputation and Technical Cyber Risk: A New Partnership

As the link between reputation and cyber risk grows stronger, IT and Communications teams can no longer afford to operate in silos. Their collaboration should go far beyond crafting post-incident press releases. Here’s how these two critical teams can—and should—work together:

  1. Translate Complexity into Clarity:
    Technical teams understand the risks. Communications teams know how to craft messages that resonate. Together, they can ensure clear, concise explanation of core policies, risks, and responses both internally and externally.
  2. Build a Culture of Security:
    It’s not just about what you say, but how you make it stick. Developing a thoughtful strategy for culture change ensures that security messages are truly internalized throughout the organization.
  3. Plan for the Unexpected:
    Effective scenario planning for data security and privacy risks requires tight coordination. Legal, technical, and Communications teams must work hand-in-hand to prepare for—and respond to—potential crises.

The Benefits of Collaboration

When IT and Communications join forces, the results are tangible:

  • Stronger organizational alignment and buy-in
  • Increased compliance with policies and regulations
  • Faster, more effective crisis response

The specifics of this collaboration will vary but the playbook begins with early alignment on goals, KPIs, desired outcomes and a plan for communicating information to the appropriate stakeholders. Starting before a crisis hits ensures everyone in the organization is working towards shared outcomes.

The threat landscape is only growing more complex and dangerous. While technical defenses are essential, they’re not enough on their own. Real security comes from building awareness, engagement and trust across every level of your organization.

If cybercriminals are evolving their tactics, organizations must evolve, too—not just in how they defend against attacks, but in how they think about and communicate cyber risk.

Scott Radcliffe width= Scott Radcliffe is FleishmanHillard’s global director of cybersecurity, leading the firm’s Cybersecurity Center of Excellence and advising clients on rising cyber risks. He recently rejoined FH from Apple, where he led cybersecurity communications and previously served as the agency’s senior global data privacy and security expert.

 
Article

Closing the Innovation Gap With FH Fusion, Our Data and AI-Powered Solutions Suite

July 14, 2025

Our new solutions suite designed by and for communications professionals builds on Omnicom’s agentic AI platform, Omni, by integrating institutional communications knowledge with advanced audience data and technology capabilities. FH Fusion gives every FleishmanHillard counselor and team the ability to create real-time, agentic AI solutions that deliver sharper insights, more precise activations and stronger business outcomes—no engineers required.

FleishmanHillard today launched FH Fusion, a first-of-its-kind communications solution suite that puts the full range of AI models, institutional knowledge and a proprietary data toolset directly into the hands of communications professionals. Unlike tech-first applications built by developers, FH Fusion was created by—and for—counselors, enabling them to design and deploy real-time solutions backed by Omnicom’s secure, scalable intelligence layer.

Already in use by more than 1,000 FleishmanHillard strategists, FH Fusion reduces ramp-up time, accelerates delivery and improves outcomes across crisis, stakeholder messaging, media intelligence and brand strategy.

“FH Fusion closes the innovation gap—the distance between what communicators envision and what most tools actually enable,” said Ephraim Cohen, global head of data and digital. “It gives every strategist the power to turn expertise into action, combining insight, data and AI to build exactly the solution they need. We designed it so communicators can move at the speed of their ideas, with technology that’s trained to think the way they do about how people react, how issues evolve and how strategy needs to shift in real time.”


A Peek Inside: How FH Fusion Works

Today’s communicators don’t just need insights. They need infrastructure. FH Fusion leverages Omnicom’s industry-leading investments in AI and data to bring together four critical components – data, generative AI, knowledge bases and subject matter expertise in building custom agentic solutions for each client. FH Fusion combines:

  • 🔗 A full range of AI models and agentic AI technology – Omni’s AI layer enables users to create custom, multi-agent workflows from a full range of generative AI modes.
  • 📊 Industry leading data stack – The data layer of FH Fusion combines Omnicom’s collective data-driven intelligence across audience and commerce inputs from Omni and Flywheel, with corporate and consumer media, influencer, and other critical communications data from OPRG and FleishmanHillard.
  • 📚 FleishmanHillard’s institutional knowledge – FleishmanHillard’s considerable institutional knowledge and collection of proven, proprietary methodologies are being organized into a growing library of knowledge bases accessible to any agent.
  • 🧠 Subject matter experts trained in developing agentic AI solutions – Solutions are built not by engineers, but by FH counselors trained in creating AI agents, resulting in agentic solutions with communications expertise at the core.


A Smarter Model for the Future of Communications

FH Fusion is already being used by FleishmanHillard subject matter experts to build client solutions across three capability areas—each one modular, extensible and designed to integrate seamlessly with existing client workflows. The tools below are just a few of the expert-built components being combined to create end-to-end, outcome-driven solutions.

1. Predictive Audience Intelligence with Synthetic Audiences

Solutions include SAGE (Strategic Audience Generation Engine) that simulates how key stakeholder groups—from policymakers to employees—respond to messaging, content or positioning. Using AI-modeled virtual audiences built on deidentified and aggregated behavioral and attitudinal data, teams can test multiple approaches, identify what resonates and refine strategy before going live.

As AI becomes the new filter for information, SAGE helps communicators shape how messages are interpreted before they’re summarized, surfaced or amplified by algorithms. In a recent pilot, SAGE uncovered shifts around trust and transformation, informing a Fortune 100 client’s rollout across six markets.

2.  Storytelling and Strategic Alignment

Solutions include the Connectivity Diagnostic Agent that analyzes how a brand’s story aligns with shifting cultural, regulatory and reputational forces. Trained by messaging experts, it goes beyond keyword scans to reveal strategic misalignment—helping teams fine-tune positioning before small gaps become larger problems. The Communications Function Builder helps leaders optimize team structure and workflows using benchmarking and best practices—turning institutional knowledge into scalable systems.

3. Crisis Management and Corporate Communications

Solutions include Risk Radar that flags reputational, legal and operational vulnerabilities using AI trained by FleishmanHillard’s crisis experts. It filters out noise and false positives, helping teams identify and respond to meaningful risks early, serving as a calibrated early warning system built for decision-making rather than a cry-wolf dashboard.

These solutions build on FleishmanHillard’s long-standing commitment to democratizing access to data—now extended through new forms of intelligence, including curated knowledge bases (KBs), scenario-trained agents and secure, segmented workspaces that adapt to each client’s needs. FH Fusion is powered by a flexible intelligence layer that enables any employee to build multi-agent workflows tailored to real-world communications challenges, drawing from a full range of top-performing AI models. FH Fusion also taps into the depth of Omnicom’s data ecosystem, combining audience and cultural intelligence from Omni, commerce insights from Flywheel, and integrated streams of media, social, influence, and business signals—calibrated for strategic communications.

“Too many tools treat communications like an engineering problem. FH Fusion starts from a different premise: strategy is a human discipline,” said Cohen, who will host the FH Fusion Summit in September featuring live builds, cross-functional demos and client use cases. “We’ve spent years expanding data fluency across the agency—and now we’re applying that same model to AI. We’re training every FHer to be a builder, not just a user. Communications expertise alone isn’t enough anymore. What we need is that expertise plus deep data fluency—and the ability to train AI agents just like we train people. That’s the real shift with FH Fusion.”

Disclosure: This post was developed in collaboration with a custom agent trained for the communications industry—guided by FleishmanHillard counselors and built using Claude 3.5 Sonnet, one of seven major models FH Fusion can switch between on the fly. It drew from a curated knowledge base of communications research to focus on the capabilities clients care most about right now. Want to see what else it can do? Let’s talk.

How FUSION WORKS
Article

As Seen at Cannes Lions: To Break Through, You Have to Earn It

June 26, 2025
By J.J. Carter

In a time of uncertainty and saturation, attention isn’t given. It’s earned through simplicity, creative craft and AI grounded in reality.

Cannes Takeaways

You could feel it in every conversation. The C-suite under pressure. Creators calling for accountability. Agencies asked to solve faster, smarter, more intentionally. What cut through in the award winners and on the stages was a clear focus driven by data and human insight. What earned attention never felt like trend-chasing. It was about clarity and credibility, driven by a truth that set creative teams loose. For all the talk about AI and cultural disruption, what stood out was that brands want to move with confidence through complexity. And in a year defined by volatility, that confidence is earned, not bought.

Now that Cannes Lions is in the rearview mirror, here’s what’s clear to me:

Earned attention is the new baseline.
“E” has, at times, felt like a silent vowel in the traditional PESO model. But that’s changing fast. As generative platforms reshape how brands are surfaced, summarized and shared, it’s earned media that’s proving to be one of the most powerful drivers of visibility. Credible coverage doesn’t just build trust. It improves discoverability. And in a world increasingly shaped by GEO (generative engine optimization), earned media helps brands control not just if they show up, but how they show up. When sharp campaigns are celebrated by trusted voices, they generate stronger engagement and deeper response. That’s earned attention you can’t buy and it’s what increasingly separates noise from positive reputational impact.

Creativity without credibility doesn’t travel.
Culture can’t be expected to resonate when it’s bolted onto a campaign at the last minute. The best work at Cannes was in conversation with the cultural moment, often spoken by creators serving as constant partners instead of rented voices. They proved essential to telling a brand story in a genuine way and were worth far more to campaigns than the amplification they brought to the table. Creators helped build these programs from the inside, developing a community voice and a deeper connection to cultural truths.

Simplicity and a return to IRL wins.
The boldest campaigns were the sharpest ones, not the biggest. Simple ideas that felt personal and true. Smart executions that scaled across channels and continents because they tapped into universal truths, united communities and delivered considered solutions. This year, many of those executions signaled something deeper: digital reach alone is no longer enough to break through. Many celebrated campaigns reintroduced physicality into the brand experience: tactile moments, IRL activations and shared cultural touchpoints that audiences could feel. There’s a pull back toward the tangible and when simplicity meets sensory, the connection was stronger.

AI is already shifting expectations.
The conversation around AI has quickly evolved from “what’s possible” to “what’s useful.” Less wow, more right now. CMOs and CCOs demand tools that move creative ideas forward with speed and clarity and that introduce infrastructure that fits with their own creative workflows. That reinforces the path we’re on, building tools shaped by the lived professional experience of communicators and grounded in human context.

Precision beats prediction.
Everyone is navigating the same uncertainty. What matters is how you respond. The work that stood out didn’t dance around complexity. It met it head-on by reframing risk, cutting through noise and moving audiences with purpose.

Cannes reminded us: this isn’t just the age of creativity. It’s the age of earned attention. And in a time when breaking through is fragile, attention is fragmented and AI is rewriting the rules, the brands that lead will be the ones who stop talking at people and start showing up for them with bold ideas grounded in truths that meet this uncertain moment.

That’s what our craft makes possible. That’s what we’re here to build.

More Cannes Takeaways: Creativity in the Age of Uncertainty | How Cultural Connections Build Brand Credibility | What Will You Build With Creators? | What Cannes Revealed About AI

J.J. Cartner width= J.J. Carter is President and Chief Executive Officer of FleishmanHillard.

 
Article

What Cannes Lions 2025 Revealed About AI

June 20, 2025
By Emily Frager

This year at Cannes Lions, the AI conversation shifted. I heard it move from fascination with endless applications to a deeper reckoning with what it means for how people connect, tell stories and navigate being human.

One moment that grounded me came from the Behavior, Beauty and Power of Connection session with Malcolm Gladwell, who reminded us it took 20 years for the telephone to be used for personal conversations. The full effect of AI on our world and our work is still unfolding. But here’s what we do know and what I heard reinforced all week long:

1. Change Is Hard. Creativity Is How We Get Through It.

Gladwell said it best: “You can talk about a problem, admire a problem or you can find a solution.” Accepting that change is necessary is one thing. Acting on it is another. What I heard is that creativity is the essential catalyst. It’s how we bridge uncertainty and unlock new thinking. In today’s environment, there’s a premium on it. Not just for campaigns, but for transformation. We’re seeing AI play a growing role in this shift, where the best applications are helping teams reframe how they work and how quickly ideas can be tested, improved and deployed.

2. This Is an Exciting Time for the Courageous

In a world where the rules keep shifting, courage looks like curiosity, experimentation and a willingness to get it wrong before getting it right. As Gladwell put it, “try more crazy s—.” He’s right. Now is not the time for perfection. It’s the time for boldness, play and progress over polish. And when new tools allow you to model outcomes or test messages before launch, you create space to take these bigger swings.

3. The Gen AI Era Favors PR

LLMs (large language models) are trained on PR and editorial content. They’re designed to recognize and value what we create but they can’t replicate our ability to influence the sources, shape the narrative or make emotional connections that change hearts and minds. And this comes at a time when real-world PR activations are also in high demand, offering a tactile, human counterbalance to online brand experiences.

4. How To Gain an Advantage

Across client work, I’ve seen AI be most effective when it mirrors how people actually make decisions. From message testing to rapid-response issue tracking, the value lies in building tools that fit into how teams already work, not forcing them into rigid systems. Proof-of-concept work is showing real results and that momentum is only growing. The investments in the tech and the teams of communicators powering it are smart, strategic and set us up for long-term value.

5. Creativity Is the New Competitive Edge

If Cannes made anything clear to me, it’s this: AI is reshaping how information is collected and shared. But we still shape the sources and we still create new ways for people to connect.

The more creatively we do that, the more essential we become. Let’s keep moving with curiosity, courage and a belief that PR is not just relevant in the GenAI era. It’s essential.

Emily Frager Emily Frager is FleishmanHillard’s Chief Client Officer.

 
On the Ground at Cannes
Article

Yes, You Need Creators. Now What Will You Build Together?

June 18, 2025
By Ellie Tuck

On the Ground at Cannes: “Creator” may be the most overused word in marketing and communication circles at Cannes. Walk ten steps and you’ll hear it as often as “creativity” or “AI.” But behind the buzz is the real shift in how brands engage with audiences and how audiences choose to engage back.

That shift was made explicit when the festival renamed the Social & Influencer Lions to the Social & Creator Lions. What began as a nod to the growing impact of social media has now evolved into a dedicated space for creator-led marketing. Five new subcategories now honor standout work and acknowledge the central role creators now play in shaping and amplifying brand messages. This rebrand isn’t cosmetic. It shows creators are steering the narrative rather than riding culture’s coattails.

Creators aren’t just contending with more attention. As with any corner of media today, they’re staring down a new wave of disruption: AI. Production tools are fully democratized, editing is easier than ever and audiences are fragmented and fickle. Distribution is now platform-fluid. As a result, creators are evolving fast and figuring out their own extended universes to stay relevant and keep their reach. The niche financial influencer is now sharing their outfit of the day. The parenting TikToker is building a following through their podcast.

And brands are following suit, building new revenue streams and experiences. We heard Duolingo and Netflix speak about expanding into physical fan experiences and merch. These aren’t one-off stunts. They’re signs that fandom drives frequency and co-creation fuels commerce. Brands who once “borrowed” attention are now building it, embedding themselves into narrative arcs rather than interrupting them.

This is not about creators versus traditional media. As the battle for attention endures, many creators are partnering with media houses to amplify their reach while maintaining control of their voice. At WSJ House, Vox Media’s Jim Bankoff explained how their podcasting ventures offer creators the marketing reach of a major publisher combined with more autonomy than many traditional journalists typically enjoy.

Sitting In on ‘Clarity Over Chaos’ with FleishmanHillard’s Adrianne C. Smith and Jim Joseph.

There are clear bright spots in this fragmented landscape. B2B influencers, for example, are thriving. A panel on “How Businesses Win Attention” spotlighted creators building engaged communities on LinkedIn, where video content drives 40% more engagement than other formats. These voices are increasingly valuable as misinformation continues to spread online. The content that breaks through is transformational, not transactional.

State Farm’s Head of Marketing, Alyson Griffin, spoke alongside superstar streamer Kai Cenat about the success of their ongoing partnership. The keys: long-term relationships that cut through the noise and a willingness to let creators take the reins because they know their audiences better than any brand can. State Farm gets that. So they let him lead.

Lowe’s echoed this thinking. The home improvement brand has built an ecosystem of micro and macro influencers they work with consistently, identifying key moments when creator partnerships can deliver genuine impact.

The takeaway? Whether B2B or B2C, it’s not if creators should be in your marcomms strategy (spoiler alert: they should be). It’s which creators, with which message, you want to co-create. They are fast becoming one of the most essential parts of intelligent creative work.

Ellie Tuck width= Ellie Tuck is the chief creative officer of the Americas based in New York.

 
On the Ground at Cannes
Article

Culture Connections Build Brand Credibility

June 17, 2025
By Lauren Winter

On the Ground at Cannes: Uncertainty and AI are clearly the buzzwords of Cannes 2025, based on how many conversations they’re dominating here. But what’s less spoken and still just as obvious: culture isn’t a campaign lever. Rather, it’s the ultimate credibility layer.

It’s a polarized, fatigued, AI-saturated market and the brands that are winning are those baking culture into their very foundation, not those who toss it in at the end. As we’ve long said: culture converts, but only when audiences feel it’s real.

Consumers’ “BS alarms” are in overdrive. Rightly so, in a moment where generative AI challenges every notion of authenticity. And that’s not just a Cannes stage soundbite. It’s showing up in client conversations, creative brainstorms and creator briefs. The work breaking through isn’t slick or soulless. It’s grounded. It starts with human truths, not tech tricks. It understands the friction between brand ambition and cultural reality.

That creative tension, whether performance and purpose or content and credibility, is everywhere. A Creative Contradictions session with Adweek summed up the crossroads well: “Is less more, or is more, actually just more?!” As we often tell clients: avoid the slop. Don’t serve up the beige buffet of algorithm-chasing content. But stay out of the feed entirely, and you risk irrelevance. The challenge: show up without selling out.

Along the Croisette, one theme echoed loud and clear from CMOs to CXOs: emotional connection can’t be sacrificed for functionality. That means creative leaders need a delicate balance of EQ + IQ + AQ (adaptive intelligence, another buzzword that I’ve heard on loop) to guide teams through the collision of automation, emotion and fragmentation.

Creative Contradictions Panel
Sitting in on the Creative Contradictions Panel

Cannes sessions spotlighted creators not just as media extensions but as cultural conduits. MVP campaigns are emerging from co-creation, community-first planning and influencer intimacy over transactional placements. And one thing’s clear: if your brand isn’t contributing to culture, it’s eroding its credibility quickly. The gut check to make sure brands are culturally aligned is essential.

We’re not surprised. These themes mirror our own “Beyond the Basket” report, which explored Gen Z’s emotionally charged, non-linear path to purchase. They don’t want brands to speak louder. They want brands to listen to and reflect their needs.

So, how do you show up with credibility? What I’ve heard here reinforced a year’s worth of conversations leading into Cannes:

🛍️ Stop separating comms from commerce. Retail and reputation now share the same story arc.

✍️ Ditch the overly scripted. The best work is fun with the brand—not at its expense.

🔄 Don’t chase culture. Be in conversation with it. Culture isn’t a trend. It’s how trust is built.

People are anxious, overwhelmed and craving meaning. They’re not just looking for storytelling. They want emotional support and substance that can immediately define a brand. The most successful brands aren’t the loudest. They’re the most attuned.

Purpose hasn’t disappeared. It’s evolved. I’m happy to hear a doubling down on levity where humor can do heavy lifting, soften stigma, amplify advocacy and remind us we’re human. Even AI works better with a wink.

The vibe this year? Hope shot through with hesitation. But the direction is clear: stay in motion, stay in culture and keep your work emotionally attuned. Because in today’s economy of attention and emotion, belief is the real ROI. And culture is how you earn it.

Jim Joseph width= Lauren Winter is FleishmanHillard’s global managing director of consumer culture and the head of brand marketing for EMEA.

 
On the Ground at Cannes
Article

Creativity in the Age of Uncertainty

June 16, 2025
By Jim Joseph

On the Ground at Cannes: There’s always a certain kind of energy on the ground at Cannes. But this year, it feels as much like a reckoning with what creativity must become as it is a celebration of a year of groundbreaking work. Yes, we’re honoring culture-shifting campaigns. But more than that, we’re witnessing a recalibration of what it means to build brands through creativity that must stay ahead of the times.

I’ll admit I arrived in Cannes feeling a bit dazed and confused by the state of the world. I wasn’t sure what I’d take away from the sea of experts and sessions ahead. But from the moment I stepped onto the Croisette and into the Palais, I felt creativity begin to work its way in—offering perspective, energy and solutions to the uncertainty surrounding us all.

Every conversation circles a similar tension: how do we lead brands through a world that’s constantly shifting—technologically, culturally and emotionally—while staying grounded in purpose and connection?

Some are waiting for change to catch up through legislation, regulation or policy. But that takes time. Creativity doesn’t sit still. It’s raring to go. It’s the lever we can pull now—every single day—to evolve brands in real-time. And what I’m hearing over and over again is this: creativity must evolve. And fast.

That’s what makes this week so powerful. For 51 weeks of the year, we’re heads down—delivering, adjusting, moving fast. But here at Cannes, we get to zoom out, reconnect with our craft and remember why we chose this industry—whether it was two years ago or twenty. We focus on the work and how to continually improve it.

And I’m picking up patterns from those doing just that. Not with theory, but with action:

💡 Bold ideas come from belief, not budget. I’ve seen this cut across industries at the start of the week: the best creative work isn’t born from excess—it’s born from conviction and a sharp understanding of audience signals. Think smart, scalable and sustainable campaigns that stay true to the brand, reward instinct and have the courage to do things differently.

💡 Creativity is being operationalized. It’s built into how decisions get made, not just how campaigns get launched. Ideas are judged by clarity, not polish. Four-slide pitch decks that cut to the a-ha. Weekly 15-minute concept reviews that favor momentum.

💡 Speed is essential. Culture moves fast—and brands that matter are keeping pace or setting a new one altogether. They’re doing it with confidence, not chaos. That’s the counter to the uncertainty we all operate in. The strongest brand teams are structured to act on signals, make real-time calls and adapt quickly.

💡 The human spark still matters. AI is everywhere—and rightfully so. But the best leaders are asking grounded questions: how does this make our message more human, more trusted, more meaningful? One tactic I’m hearing is the use dual of AI agents—one protagonist, one antagonist—to challenge assumptions and reveal underlying tension. But here’s the thing: AI is only as powerful as the brand instincts behind it. That comes from our own experience. From our earned best practices. From riding out moments like this before.

💡 Boldness is back. Brands making moves are giving themselves permission to leave the expected path and go the unexpected way. There’s a renewed focus on the 70/30 model—where 70% of energy goes to what’s proven, the tried and tested strategies, and 30% to the wild cards, the innovative and experimental approaches. If it hits, it scales. If it doesn’t, it teaches. The tried and true doesn’t work anymore—and pretending it does only adds to the uncertainty.

💡 Let your community lead. Your audience is your voice. In uncertain times, let them speak for you. They bring clarity. They bring joy. And when they do, give it back.

What’s becoming clear is this: creativity isn’t being managed. It’s being embedded—as a core function in how teams operate, how leaders lead and how decisions get made when the answer isn’t obvious. Creatives are more than makers—we are trusted counselors, translating signals into the work that keeps brands stable in the chaos. And in uncertain times, creativity becomes more than a differentiator. It becomes a stabilizer. A spark. A strategy.

If the kickoff of Cannes is any indication, the brands that thrive next won’t be the ones with the flashiest message. They’ll be the ones with the clearest voice, the fastest reflexes and the courage to build what’s next before someone else does.

Jim Joseph width= Jim Joseph is FleishmanHillard’s global head of brand impact, responsible for leading global brand business across B2B, B2C and B2G audiences, leveraging communications to enable commerce and business outcomes for the agency’s clients. He is a member of FleishmanHIllard’s Global Executive Advisory.

 

 
On the Ground at Cannes
Article

AI Is a Business Imperative, But It’s a People Challenge First

June 12, 2025

As AI continues to reshape industries, organizations must take proactive steps to engage their workforce in these emerging technologies or risk falling behind. In this series, we will share insights to help leaders ask the right questions, engage and empower their teams, and position their organizations for long-term success in an AI-driven world.

Driving a People-First Adoption Strategy

Whether you work in IT, finance, healthcare, manufacturing, retail, agriculture or any other space—you can no longer afford to view AI as a future consideration. The time to prioritize AI was yesterday. As we enter the second half of a century-defining decade, the gap between companies that empower their workforce for AI-driven change and those that resist it will only continue to widen.

Yet many face real tension—move too quickly, and risk confusion, backlash or missteps that expose the business to unnecessary risk; move too slowly and fall behind competitors or miss out on transformational opportunities. The right path isn’t at either extreme. It’s a disciplined, step-by-step journey rooted in clear communication and a people-first strategy that helps employees navigate disruption with clarity, support and agency. The more planful your organization is, the more equipped you will be to ride the tidal wave of AI innovation coming your way.

A multidimensional approach requires effective communication, cultural readiness, engaged leaders, a skilled workforce, robust infrastructure, and organization-wide AI alignment.

Embracing the Four Pillars of AI Readiness

Future-focused leaders must think critically about how their people, at every level, are thinking, feeling and acting in response to AI-driven change. True readiness goes beyond systems and strategies and is rooted in your people.

Culture

Cultural readiness is about how employees feel—whether they are curious, confident or concerned about AI’s impact on their work. Organizations should create space for conversations about the future of work, and how roles may change in the age of AI. Communication and training must address hesitations directly and intentionally to build belief, trust and understanding around AI’s potential.

Leadership

Leaders need to model behaviors that build trust, safety and resilience during AI transformation. Visible champions of change will reinforce the connection between AI initiatives and the broader business strategy, and create an environment where employees feel supported, empowered and motivated to engage with new technologies.

Knowledge

Bridging knowledge gaps calls for a focus on both skillsets and mindsets. Organizations must explain why AI matters, how it impacts roles and how employees can use it to thrive.

Infrastructure

While infrastructure decisions may reside within IT, communications play a critical role in translating what system changes mean for employees. Communicators are essential to clarify how tools and changes will support safer, better ways of working.

Building this foundation across culture, leadership, knowledge and infrastructure is essential, but understanding your organization’s starting point is just as critical. By asking the right questions, you can identify strengths to build on, vulnerabilities to address and opportunities to align your teams around a clear, honest path forward.

Assessing Your Employees’ AI Readiness

AI transformation is a cross-functional effort, requiring coordination across the executive team, operations, technology — and critically, communications. Communications teams play a pivotal role in assessing organizational readiness, shaping a corresponding narrative around AI adoption and building trust across the organization. Asking yourself these questions can help clarify where your organization stands and where to go next:

Culture

  • Are leaders and employees open to AI adoption?
  • Do employees perceive AI as a threat or an opportunity?
  • Is there a clear understanding of how AI can benefit the company?
  • Does our culture support innovation and experimentation?
  • Do employees feel safe raising concerns, questions or ideas about AI without fear of judgment?

Leadership

  • Is AI a strategic priority for company leaders?
  • Are leaders visibly modeling openness, curiosity and resilience around AI change?
  • Are leaders connecting AI initiatives to the company’s broader mission and purpose in a clear, human-centered way?
  • Are leaders actively listening to employees’ concerns and ideas about AI and incorporating that feedback into decision-making?
  • Are AI investments aligned with business strategy and long-term goals?
  • Do executives understand the risks and opportunities of AI?

Knowledge

  • Are employees clearly informed about how AI systems will impact their work?
  • Do employees have AI-related technical skills?
  • Are there AI literacy programs for nontechnical staff?
  • Is there a talent acquisition strategy for AI expertise?
  • Are employees given clear examples of how AI will make their jobs easier, more impactful or more strategic?

Infrastructure

  • Are AI policies, governance, ethics and security protocols communicated clearly to employees?
  • Are concerns about AI openly acknowledged and addressed in communications?
  • Does our organization have a dedicated function/team or clear points of contact for our AI efforts?
  • Are new AI tools introduced with practical training and ongoing support?

What’s Next?

Start with what you know. If your people seem unsure or skeptical, focus on building trust and curiosity. If your leaders lack engagement, explain why AI matters and provide a framework they can use to model the mindset you want to see. AI readiness is about steady, people-first progress — not perfection. Steps forward could look like any or all of the following:

  • Live AI demo during an upcoming meeting
  • Fireside chat with a leader exploring the why and how of your company’s AI strategy
  • AI checklist outlining ways your organization can use AI to increase efficiency and drive business outcomes

There is no one-size-fits-all path to making an organization AI-ready, but leaders who critically examine their current state and take decisive action will be better positioned to thrive. The success of any AI initiative hinges on how well people understand and adopt it. Clear communication and strategic alignment are essential, and that’s where we can assist — helping you navigate change, engage and align your workforce and ensure a smooth transition.

Elana Sindelar Elana Sindelar works in FleishmanHillard’s Talent + Transformation practice with experience in change management, employee experience and internal communications. She has supported clients through major IT transformations, corporate rebrands and M&A activity. Elana currently focuses on exploring AI’s effect on the future of work, including how the emerging technology is reshaping the employee experience.

 
Article

Protecting Relationships During a Cyber Crisis

June 3, 2025
By Cody Want

When a cyber incident hits, IT and legal are often the first to get the call—for good reason. IT teams must act swiftly to contain, remediate and investigate the breach, while legal teams must ensure compliance with regulatory and contractual obligations and manage legal exposure.

But a strictly technical or legal lens can narrow your field of vision. Without broader perspective, you risk overlooking the long-term impact on trust and reputation. In the critical early hours of a response, you need someone in the room to ask: “Now that we know what we’re required to do—what else should we do?”

How you manage the technical and procedural aspects of a cyber incident is essential—it’s foundational to restoring operational confidence. But reputation isn’t built on competence alone; it’s a true test of values. In a crisis, stakeholders are paying attention not only to what you do, but how you engage—and whether your actions reflect the commitments you’ve made in steadier times. The impressions formed in these moments of uncertainty can endure far beyond the incident itself.

Think of cyber incident response as a three-legged stool: IT, legal and communications. Without that third leg, your response may be technically compliant—but misaligned and disconnected from the broader reality of stakeholder expectations. That imbalance can compound risk.

Communicating through a cyber crisis is rarely straightforward. There’s significant pressure to provide clarity on the situation, but forensic investigations take time, threat actors cover their tracks and facts change. The difficulty of navigating these considerations—and the potential impact of a misstep—doesn’t mean you should downplay the need to communicate. It means it’s more important than ever to fill that space, especially when the demand for communications is highest.

That complexity isn’t a reason to step back from communication—it’s a signal to step in more thoughtfully. In moments of high uncertainty, demand for transparency rises.

The right communications strategy acknowledges these challenges while ensuring that trust and relationships aren’t casualties of the crisis. Here are three principles to guide your approach:

  • Be stakeholder-centric: Start with a clear understanding of who your stakeholders are and what they need to hear from you. Reputation is shaped in the details of how you communicate—how you time employee updates, brief partners and how you equip and support customer-facing teams.
  • Avoid media tunnel vision: The headlines matter, but they’re not the whole story. In most incidents, your long-term reputation is shaped more by internal and stakeholder communications than by a single news cycle. Media relations is just one part—often a small part—of a much broader response.
  • Think of future conversations: Imagine explaining your decisions months from now to a key stakeholder. They might not be fully satisfied, but will they understand and respect how you handled the situation given the constraints you were facing?

When and How to Communicate

Cyber incidents create uncertainty. If you don’t provide information to your stakeholders, others will do it for you—customers on social media, employees in break rooms, journalists on deadline.

More On Planning For Uncertainty: Meet the Global Executive Advisory

This doesn’t mean sharing everything, with everyone, all at once. It means thoughtfully assessing what your stakeholders likely know or assume, what you know and can responsibly say, and how best to bridge the gap. There’s no perfect answer. Often, it’s a day-by-day judgment call.

Understanding every stakeholder’s perspective and expectations in this level of detail takes work—but it’s work that always pays off. In a crisis, you’ll never regret having spent time preparing your communications strategy.

Some of the key questions to ask:

  • Clients & Partners: Should high-value relationships get a direct update or a 1:1 call? How are you supporting them through operational disruption?
  • Customers: Are they worried about incompetence—or their data? How are you addressing concerns, inquiries, and frustration?
  • Employees: Do they know what they can and can’t say? Are they prepared to respond to external questions or internal uncertainty?
  • Media & Digital: Should you respond to inquiries, or would that validate speculation? How do you monitor and address unverified rumors before they escalate? What should you do about blogs and anonymous accounts?
  • Board & Investors: How do you keep key stakeholders informed without escalating concern or overpromising outcomes?
  • Regulators & Authorities: Beyond mandated disclosures, what messaging aligns with your broader corporate values?
  • Other Key Audiences: Who else expects to hear from you? Have you considered suppliers, industry associations, or even competitors who might be affected?

More Than a Response—A Reputation Strategy

IT and legal are essential to resolving the technical and regulatory dimensions of a cyber incident. But stakeholders don’t measure your performance by minimum requirements—they measure it by how you made them feel. Ask yourself: are you communicating in a way that reassures and retains trust?

The best responses manage short-term pressures without compromising long-term relationships. Even within the constraints of investigation and legal risk, organizations that integrate communications expertise are better positioned to emerge with credibility intact—and often stronger.

Cyber incidents may be inevitable. Reputational damage doesn’t have to be. The real question isn’t just whether you responded— it’s whether you’re responding in a way that strengthens trust and credibility in the long run.

Cody Want Cody Want is FleishmanHillard’s U.S. Cyber Crisis Lead with extensive experience in cyber incident response and preparedness. He has helped clients through a wide range of crisis and issues situations, including undercover media investigations, major restructures, union disputes and many other regulatory and reputational challenges.