The seventh annual Crisis Communication Conference, presented by Quadriga University, will inform attendees on all aspects of international crisis management. The conference will feature new approaches, insights and perspectives on crisis communication and mitigation while offering attendees the chance to obtain new skills in the interactive workshop sessions and simulations. This year’s conference will feature presentations from various crisis experts and PR professionals, including FleishmanHillard’s own Volker Pulskamp.
Pulskamp, who leads the corporate reputation and crisis team in FleishmanHillard’s Berlin and Frankfurt offices, will lead the Preparation is Key: Challenges in International Crisis Prevention and Preparation workshop. This workshop is designed to offer practical experience and provide key insights of crisis preparation and prevention. Pulskamp will hold two workshop sessions on Thursday, Feb. 21 at 1:15 p.m. and 2:45 p.m. UTC +1.
Additionally, Pulskamp and other workshop presenters will hold a summary of the workshops on Thursday, Feb. 21 at 4:00 p.m. UTC +1.
FleishmanHillard’s Rachel Borg and Chelsey Leader with the In2SABRE trophy.
The global public relations and marketing firm won for its work on the HeForShe campaign on behalf of client United Nations in the “Social Good/Non-Profit” category. The partnership with United Nations stems from FleishmanHillard’s FH4Inclusion services.
The awards, part of the larger North American Innovation Summit, took place at a gala in San Francisco on February 13, 2019.
View the complete list of North American In2SABRE award winners here.
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Football Fans Claim They Just Want to Enjoy the Game – but Their Gameday Conversations Say Otherwise
February 7, 2019
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Why Brands Investing in Sports Need to Listen
Against a backdrop of social and political volatility that has bled into football headlines in recent seasons, the turtle like pace of the lowest scoring Super Bowl of all time and play-it-safe nature of the majority of its advertisers stood in stark contrast. The surrounding social conversation of its viewers, however, did not.
FleishmanHillard’s Sports and Social & Innovation teams conducted social media listening and analysis of conversations had by viewers of Super Bowl LIII using Netbase and Crimson Hexagon to understand what people were talking about through Monday morning. The majority of the conversation happened on Twitter. What emerged was the insight that, despite claims of issues fatigue and a desire for escape, fans are not actually looking for football to remain a pure sporting environment, free of the issues of today. While they might not be interested in mixing politics with football, our data showed that they are wading right into the social issues – like racial equality, social justice and gender equity.
For example, while Americans talked less about politics on Sunday than on any other day in the year so far, and less than all but 12 days in 2018 (which included holidays like Christmas and Thanksgiving), a disproportionately large percentage of non-football related conversation during the game focused on the topic of racism. Colin Kaepernick was mentioned nearly 200,000 times and the hashtag #ImWithKap was used nearly 60,000 times. Interestingly, 58% of that Kaepernick conversation was generated by women. And whereas net sentiment surrounding President Trump’s pre-game addressed aired by CBS skewed negative at -26%, viewers were all too ready to talk about veganism and female empowerment, topics made popular by brand advertisements.
The conclusion drawn from this analysis – that fans don’t want to talk politics on game day but they do want to talk about the social issues that matter to them – has considerable implications for the brand sponsors and advertisers that invest heavily in sports. If their investments are meant to be brand builders, they will have to find ways to participate in the conversation taking place among sports fans, without alienating them in the process.
We spend a lot of time counseling clients that invest in sports as to how to navigate this complex landscape, and believe it starts from the core: their company’s values. Findings from recent FH TRUE Global Intelligence research tell us that consumers expect brands to take a values-based approach to participating in the issues of our time. Two-thirds say they have stopped using a product because of a company’s response to an issue. Nearly half say they are less likely to purchase from a company that they believe promises one thing, but acts in another way. But – and this is a big flag – 61% said they believe it’s more important for companies to express their views, even if they disagree with a company’s position. This figure goes up to 75% if you’re asking millennials.
What this means is that the days in which brands could opt out of an issues-based conversation are long gone. Brands that want to play in sports ought to not only be prepared to get in the scrum, but also to express their views in a way that is authentic and well supported by its past and current behaviors, investments, and communications with customers. This is exciting work that speaks FH Sports’ core point of view: that brands must earn the right to trade on the passion inherent in sports through compelling, credible programs that deliver real value for their bottom line. As the issues of our time continue to evolve, we’re listening and we’re raising the flags so that brands know where and how to make their next move.
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The Future is Female: a Report with Money 20/20 USA
February 5, 2019
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Each new year welcomes the opportunity for change, and 2019 is poised to be a year that women continue to take action and break barriers. Across all sectors, this is the year for progress, and that is especially the case for gender parity in the financial services industry.
At no place was this more apparent than Money20/20 USA, where three of the most popular keynote speakers were female powerhouses of finance: Sallie Krawcheck of Ellevest, Kathryn Petralia of Kabbage, and Carol Grunberg of Ant Financial. While these impressive women spoke to the audience about their experience as women in a male-dominated industry and their take on the status of gender parity in the financial services industry, FleishmanHillard listened. Our team analyzed on-the-ground discussion at Money20/20 and social dialogue following the conference, and we have pulled together key takeaways and predictions about the future of the financial services industry.
Our report, co-branded with Money20/20 USA and titled “The Future is Female,” speaks to the excitement and anticipation of how women are radically impacting the future of financial services.
Sallie Krawcheck of Ellevest discusses the financial benefits of increased diversity, the misconception of female aversion to risk, and the importance of “cultural adds” instead of “cultural fits”
Kathryn Petralia of Kabbage explores how gender diversity pays through higher financial returns
Carol Grunberg shares the profound importance of an equal playing ground and professional sponsorships
With thousands of fintech, payments, and financial services leaders taking to the stage at Money20/20, it was these conversations around the evolving gender balance in the financial services industry that truly depicted the progress being made in the financial sector.
Engaging in these conversations and promoting these topics is key to advancing the financial services industry through 2019 and beyond. Join us at FleishmanHillard as we look to the future of the industry – undoubtedly, the future is female.
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FleishmanHillard Announces Leadership Transition in Hong Kong
January 29, 2019
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Patrick Yu becomes general manager, Kitty Lee appointed deputy general manager
ST. LOUIS, 29 January 2019 – FleishmanHillard has promoted Patrick Yu to general manager of its Hong Kong operations, effective immediately. Yu succeeds Geoff Bilbrough who has stepped down to return home to New Zealand. Yu will report to Rachel Catanach, FleishmanHillard’s senior partner and president of Greater China.
Patrick Yu
Yu previously served as deputy general manager of FleishmanHillard’s Hong Kong office and will remain the Financial and Professional Services sector lead across Asia Pacific. A trilingual Hong Kong native, he started his career with the agency in 2005 and in 2011 was awarded its prestigious John D. Graham Award for Excellence for outstanding leadership. He delivers guest lectures for The University of Hong Kong and is a sought-after presenter throughout Asia Pacific on financial and fintech communication trends.
“FleishmanHillard is thriving in Hong Kong and the team is poised to achieve another successful year,” said Catanach. “Geoff led with warmth and integrity, earning the admiration of clients and colleagues alike. We are grateful for his contributions, including ensuring a smooth handover to Patrick, and we wish him continued success back in New Zealand.
“Patrick is a highly experienced leader with a proven ability to drive growth for our company and clients. He is well-prepared to lead Hong Kong as general manager, having already served as deputy general manager. Patrick’s tireless commitment to his work is matched only by his strong network of industry contacts across the Greater China region. He is the natural choice to ensure the continued success of our company.”
Kitty Lee
To support Yu, Kitty Lee is promoted to deputy general manager. Lee started her career with FleishmanHillard in 2004 and was promoted to senior vice president in 2015. In addition to her new role, she will continue to co-lead the award-winning Asia Pacific consumer practice and enhance her unique expertise in consumer aviation communications. A trilingual Hong Kong native, and a John D. Graham Award for Excellence recipient, Lee serves as a Full Council Member of the Hong Kong Consumer Council. She also delivers guest lectures for Hong Kong Baptist University and mentors students.
“Throughout her 15-year career at the company, Kitty has distinguished herself as a generous leader in both the PR industry and the Hong Kong community,” said Catanach. “As deputy general manager, one of her key roles will be to coach and lead the next generation of PR practitioners, while instilling the culture of collaboration and excellence that is FleishmanHillard’s hallmark.
“Under the new management of Patrick and Kitty, we demonstrate our company’s commitment to offering unlimited career opportunities and providing clients with local expertise on a global scale. I congratulate them on their achievements and am confident that their complementary skills and expertise will further extend our company’s leadership across Greater China.”
About FleishmanHillard FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named Agency of the Year at the 2017 North American Excellence Awards; 2017 ICCO Network of the Year for the Americas and EMEA; PRWeek’s Best Places to Work 2017; PR News’ Best Places to Work in PR 2016-2017; Human Rights Campaign Best Places to Work for LGBTQ Equality for 2018; PR Awards Asia 2017 Greater China Agency of the Year; and NAFE’s “Top 50 Companies for Executive Women” for 2010-2018. The firm’s award-winning work is widely heralded, including at the Cannes International Festival of Creativity. FleishmanHillard is part of Omnicom Public Relations Group, and has more than 80 offices in 30 countries, plus affiliates in 43 countries.
About Omnicom Public Relations Group Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, global health strategy and corporate social responsibility. It encompasses more than 6,300 public relations professionals in more than 370 offices worldwide who provide their expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the DAS Group of Companies, a division of Omnicom Group Inc. (NYSE: OMC) that includes more than 200 companies in a wide range of marketing disciplines including advertising, public relations, healthcare, customer relationship management, events, promotional marketing, branding and research.
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The bargain most of us agree to when we decide to use almost any online service is one of the internet’s oldest. The promise of “free” services that help us connect with friends, curate our music library or navigate a traffic jam has generally been a pretty easy exchange for most of us. Though these bargains may not cost money in many cases, it does cost customers the data they offer those services. That bargain has been uncomfortable at times and there are more examples than some would like to admit of companies who have abused the spirit if not the letter of that agreement. But there has been a bit of a shift of late that not only sharpened public views on the responsibilities brands have to keep data secure and private, but also what they believe it means to keep data safe and private particularly on a day like today – Data Privacy Day.
The global regulatory framework is undergoing a bit sea-change in response to this undercurrent consumer discontent with the way organizations have handled consumer data security and privacy through the advent of new regulations like GDPR or the California Consumer Privacy Act. The reputational risk, however, is much harder to control or predict as it’s almost entirely based on customer perception and expectations that can literally change by the day.
There has always been a healthy undercurrent of skepticism held by customers regarding the ability or inclination of companies to secure and keep customer data private, but recently we’ve seen a bit of a paradigm shift that has broadened and sharpened that baseline skepticism. Though the prevailing winds of customer perception have been blowing towards greater skepticism for a while, once the Cambridge Analytica news hit, customer sentiment has sharpened and organizations across the spectrum have looked for answers about what “right looks like” ever since. What’s more, our Authenticity Gap research found that 81% of engaged consumers in the U.S. and 80% in the U.K. felt it important for companies to take a stand as it relates to data security and privacy so it’s very clear not only that this is an issue isn’t going away, but also that how your company treats this issue is extremely important to your customers.
In this new environment, organizations across the spectrum are looking for answers and they’re doing so for good reasons – this is new territory. Because reputational risk related to data privacy, by nature, isn’t static because it’s almost entirely based on perception as opposed to what laws or regulations compel. That perception is increasingly tied to expectations that have evolved beyond mashing buttons to get through a user agreement and are expecting organizations to be more transparent and proactive in the way they engage with customers about their data, it’s hard to know precisely where to stake your company’s reputation right now.
So what should companies do about this?
In short, because this depends on a variety of factors from the data your company stores to its general approach to external or stakeholder relations, that will need to be a values-based decision made at the very top of any organization. For some, it might simply mean getting a comprehensive sense of the customer data you own or manage so you can adequately prepare for any potential issues that might emerge. Other companies may find the right answer is to be more proactive, clear and flexible in the way they engage with their customers about the data they gather and how customers allow it to be used.
The brutal truth is that no company should assume they will be able to handle customer data on into the future the same way they have in the past. That fundamental bargain companies have entered with their customers about the data they own or use in the past doesn’t necessarily stand today. It’s a different world out there filled with customers who have different fears and expectations of the companies they choose to do business with. New dynamics can also present opportunities for leadership. With customers more focused on security and privacy, companies leading the way and figuring out how they can give customers greater control of their data will benefit. Drawing firm lines around issues relating to data privacy are a good start. Actually demonstrating the security and privacy of customer data is a priority will take you that much further with customers who are clearly more concerned and engaged.
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Communicating Leadership During the Fourth Industrial Revolution at the World Economic Forum
January 25, 2019
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We are at the beginning of a revolution that is fundamentally changing how we live, work and relate to one another and that has been the focus at this year’s World Economic Forum (WEF) meeting in Davos. Many of the sessions covered a myriad of areas relating to this topic, including the impact on how mental health, under the theme Globalisation 4.0: Shaping a Global Architecture in the Age of the Fourth Industrial Revolution, and spanned from how technology is changing lives to environmental issues such the impact of ocean pollution.
”In this setting, the world’s top leaders in politics, business and think tanks, converge to problem-solve the world’s most pressing issues within half-hour time frames,” said Jan Rasmussen, FleishmanHillard’s Americas lead for the Global Media Council, “making it critical for communications experts, such as FleishmanHillard, to break through the clutter and ensure our client’s voices are heard.”
Many may say that this is just another talk shop but with FleishmanHillard having been at this year’s meeting, a number of significant elements worth noting about the WEF platform have been discovered.
Indeed WEF aims to improve the state of the world by bringing together heads of states, high ranking government officials and leaders of multinational businesses across the globe to address the problems facing the world. If you disagree, the question to ask yourself is, why would such a busy group of important people take time off to fly and spend three days in an extremely cold climate to achieve nothing?
“I believe it starts with a conversation. The more we talk about problems facing the world, the more we are prompted to act, however little it may be. Rome was not built in a day. The meeting is smartly curated in order to get the best out of each session, meeting and engagement opportunity”, exclaims Trevor Chueu, associate director in FleishmanHillard’s Johannesburg office.
While this may seem like a science, there are scientists behind all of the action and those scientists, in this case, are the public engagement team members and their communications role.
The communications department of an organisation is equally important as any other department, such as operations or finance, yet many professionals take it for granted. It was the communications department that was responsible for the crafting of the conference programme, the compilation of the session structures, briefing of the spokespeople as well as speakers, procuring media partnerships and shaping the messages that were supposed to be communicated to respective stakeholders, including the media.
“I can confirm that without the communications personnel of WEF, the conversations at the gathering would have not been structured and packaged as effectively as they were to help shape a narrative that can ignite action,” said Chueu.
If you have ever doubted the significance of the communications function in an organisation or at a talk shop, now you no longer have a reason. The communications team are the backbone of not only starting the right conversation but influencing a thought process that encourages change not only during the event but in the months following and into the next year’s conference.
“The highest skill in media relations is required as the conversation shifts by the moment and by the leader, making it all the more critical to know how the attending media cover the variety of topics and strategically inserting your client into the conversation at the right time and at the right moment with the right message,” Rasmussen said.
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There is no time more telling about the health of a company’s values then when an issue or crisis lands at the door. Whether a product fail, an executive misconduct, or a service break down – it’s surprising how many seasoned decision makers are paralyzed on what to do.
In these moments, the absence of action turns a company culture into fear, uncertainty and doubt quicker than the smell of burnt popcorn from the breakroom. And, with the pressure on, leaders look for shortcuts and worse – resort to cover-ups, denial and repeat offenses, which we all know can ruin companies, careers and even lives.
Truth is, many leaders are out of shape and lazy when it comes to exercising company values. Without frequent conditioning, they disregard the company values and make short-term decisions based on internal pressures, pressures from the street and/or the media.
Instead, a company should train for, and embrace, opportunities to demonstrate their values. The values should be aligned to the best interests of the customers and employees, integrated into the company’s ethos and pressure tested often.
Companies with strong values produce effective decision makers. Executives that work to these core values focus less on what happened and more on the solution. They have the wisdom of what to do AND the guts to do it.
The good news is that we are seeing a transformation among executives who are leading with values. This is especially on display this week at the World Economic Forum where many leaders are holding events that display why they do business and how they address real-world problems such as human rights, homelessness and mental health.
The companies that train their executives to embrace values will be protecting their relationship with consumers. In fact, FleishmanHillard’s latest Authentic Insights global report, Navigating Zero Gravity, finds that 47 percent1 of consumers are less likely to purchase from companies believed to behave in ways that conflict with their values.
Ultimately, consumers accept that machines break, systems fail and judgments lapse. It’s how the company reacts and executives decide to address these problems that will define the consumer’s next purchase.
FleishmanHillard Appoints Kristy Wilson to General Manager of Chicago Office
January 22, 2019
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Lauren Walters to lead FleishmanHillard Austin and Dallas as combined Texas offering
ST. LOUIS, January 22, 2019 – FleishmanHillard today announced the appointment of Kristy Wilson to general manager of its Chicago office.
“Kristy is an experienced leader within FleishmanHillard, known for relationship building and energizing teams,” said J.J. Carter, FleishmanHillard chief operating officer and president, Americas. “She’s a natural innovator – always experimenting with fresh approaches to solve our clients’ toughest problems. We’re excited to have Kristy share her talents with a new market.”
Kristy Wilson
Previously, Wilson served as general manager of FleishmanHillard’s office in Austin. That location will begin reporting to Lauren Walters, who will serve as general manager of a combined Texas offering that also includes the Dallas office. Walters has led FleishmanHillard’s Dallas office with distinction since 2012.
“Chicago is one of the greatest cities on Earth and a highly competitive PR market where FleishmanHillard has been serving clients for decades,” Wilson said. “I’m excited to work with our team to build the office to the next level, adding to our existing foundation in brand marketing and reputation management capabilities across a range of important industries, to bring our clients the high-impact, award-winning work for which FleishmanHillard is known globally.”
Wilson joined FleishmanHillard’s Dallas office in 1998 and has served in multiple leadership and account management roles at the agency, including leading the work for one of the agency’s top 20 clients. Her expertise spans industries, including telecommunications, financial services, energy, travel and healthcare. Before joining FleishmanHillard, Wilson was a member of the public affairs team with Sprint in Florida. She began her career at Kidd & Driscoll (now Kidd Group), a full-service advertising and public relations agency.
About FleishmanHillard FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named Agency of the Year at the 2017 North American Excellence Awards; 2017 ICCO Network of the Year for the Americas and EMEA; PRWeek’s Best Places to Work 2017; PR News’ Best Places to Work in PR 2016-2017; Human Rights Campaign Best Places to Work for LGBTQ Equality for 2018; PR Awards Asia 2017 Greater China Agency of the Year; and NAFE’s “Top 50 Companies for Executive Women” for 2010-2018. The firm’s award-winning work is widely heralded, including at the Cannes International Festival of Creativity. FleishmanHillard is part of Omnicom Public Relations Group, and has more than 80 offices in 30 countries, plus affiliates in 43 countries.
About Omnicom Public Relations Group Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, global health strategy and corporate social responsibility. It encompasses more than 6,300 public relations professionals in more than 370 offices worldwide who provide their expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the DAS Group of Companies, a division of Omnicom Group Inc. (NYSE: OMC) that includes more than 200 companies in a wide range of marketing disciplines including advertising, public relations, healthcare, customer relationship management, events, promotional marketing, branding and research.
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The 14th Annual Women’s Conference, hosted by St. Louis Business Journal, brings together women who are joining forces and using their voices to enact meaningful change. This year’s conference aims to ensure “Voices” are heard. The conference will include various speakers, including FleishmanHillard’s own Dawn Gipson, as well as breakout sessions and discussion to deepen knowledge and allow for everyone’s story to be told.
Gipson, a St. Louis Business Journal’s Diverse Business Leader of 2018, will participate in Voicing Our Differences (Diversity & Inclusion panel) with Angela Cody and LaShana Lewis. This open-ended discussion is designed to spark conversation about executing and implementing a welcoming culture for all.
This panel is one of the three morning sessions offered from 10:45 a.m. to 11:30 a.m. It will take place in Regency Ballroom C.