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FleishmanHillard Scores Big on North American SABRE Awards 2024 Shortlist

April 9, 2024

ST. LOUISFleishmanHillard earned a total of five nominations across multiple categories on the North American SABRE Awards shortlist. The global public relations agency was recognized for outstanding client work, including campaigns with Subway, Krispy Kreme Doughnuts and WaterWipes.

  • Subway with FleishmanHillard, “Subway for Life: Name Change” (Food Service)
  • Krispy Kreme Doughnuts with FleishmanHillard, “Krispy Kreme Turns Losing Lottery Tickets into Dough” (Food Service)
  • WaterWipes, “Hallowclean” (Consumer Products)

The North American SABRE Awards are presented by PRovoke Media and recognize superior achievement in branding, reputation and engagement. The shortlist is selected from more than 2,000 entries and is evaluated by a jury of industry leaders. Winners will be announced at a ceremony in New York City on May 1st. Get the full list of nominees here.

Article

FleishmanHillard Nominated for Large Agency of the Year as PRovoke Media’s 2024 North American Agencies of the Year Awards Shortlist is Revealed

April 4, 2024

ST. LOUISFleishmanHillard has been recognized as one of the five finalists in the Large Agency of the Year category for PRovoke Media’s 2024 North American Agencies of the Year Awards. The global public relations agency was lauded for impressive new business figures, adding 400 new clients globally and strong efforts to enhance DE&I and thought leadership.

The North American Agencies of the Year Awards put the spotlight on the best firms in specific size categories and disciplines. Sixty-nine firms are nominated across 14 different categories, after a review of over 400 firms worldwide. Winners will be revealed on May 1st at a ceremony in New York City. Find out more here.

Article

FleishmanHillard’s Della Sweetman Named as Creativity in PR Jury President for 2024 London International Awards

ST. LOUIS — Della Sweetman, FleishmanHillard’s chief business development officer and executive lead for Creative, Strategy and Planning, will serve as the Creativity in PR jury president for the 2024 London International Awards (LIA). Sweetman served as the president of the inaugural Creativity in PR jury for the LIA 2022 awards.

The LIA Awards, which are in their 39th year, is an international awards festival that celebrates creative work in public relations. Approximately 200 jury members from around the globe will convene in Las Vegas from September 29th through October 7th to be a part of the judging process across jury panels.

Learn more here.

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FleishmanHillard Goes for Fourth Campaign Global PR Agency of the Year Award After Landing on the 2023 Shortlist

April 3, 2024

ST. LOUIS, MOFleishmanHillard is set to defend its reign as PR Agency of the Year after making the 2023 Campaign Global Agency of the Year shortlist. The global public relations agency has won the category for the past three years. The agency received the nod after a year that included revamping its influencer marketing, unveiling first-of-its-kind DE&I research and doubling down on data and intelligence.

The Campaign Global Awards showcase the most Innovative and exciting agencies in the industry. The shortlist includes agencies from more than 40 countries. The winners will be announced at a black-tie ceremony on June 13th in London. Get more information here.

Article

Achieving the Evolving Duality of Loyalty and Loyalty Programs

April 1, 2024
By Geraldine Szabo and Tricia Moore

Loyalty as a shared belief system

In the dynamic world of retail, loyalty transcends mere transactions. And so should a brand’s loyalty program. Consumers have progressed from simply accepting “buy 10, get one free” promotions to expecting a nuanced relationship between brands and consumers—a dialogue built on shared values and fueled by the infinite wisdom of AI.

It is no longer enough for generic loyalty programs to treat every customer like a clone in a factory line. Today, AI takes center stage, becoming essential to crafting personalized experiences for each customer. AI analyzes customer data not just for the sake of analysis, but to help brands craft impactful experiences that resonate with target consumers. Imagine a brand that understands you better than you understand yourself, suggesting products and services that align with your deepest beliefs, greatest needs and biggest desires.

In this paradigm, loyalty becomes a love affair between brands and consumers. Brands offer personalized offers and recommendations, while consumers feel understood, cherished and valued. It’s a harmonious union, with AI acting as the cupid, armed not with arrows, but algorithms.

Yet, brands must heed a cautionary tale: loyalty is a fickle lover. While AI can enhance experiences, authenticity remains paramount. Customers can discern sincerity from artifice, and no amount of fancy algorithms can mask insincerity. Brands must infuse charm with authenticity to seal the deal in attracting consumers to join and use their loyalty program.

… But one that needs to strike the right balance

In this delicate dance of data and desire, brands must strike a balance between personalization and privacy. Respect for boundaries and trust-building are imperative, for loyalty thrives on mutual respect, and therefore so does the success of a brand’s loyalty program. Some of the top retailers and QSR’s have seen success in offering personalized perks, making each interaction feel like a special indulgence tailored just for the customer, while not going too far as to make the personalized experience feel too nosey or invasive.

Because at the end, loyalty is rooted in belief

Genuine loyalty goes deeper than just transactions or promotions, and a loyal, repeat customer can have an impact on your business. It’s about a brand’s message resonating with what their target audience truly believes in and allowing their purchase to become a statement. If the brand doesn’t have a clear identity, and their loyalty program isn’t ultimately rooted in better serving that identity, then loyalty just becomes another sales tactic—and that’s a whole different story.

In summary, here are three key takeaways for marketers to stand up a winning loyalty program for today’s consumer:

  1. Recognize that showing customers value is as crucial as providing them value. Ensure your brand’s loyalty program isn’t just focused on offering deals and discounts to drive consumers in-store, but that it connects with their target audience on a deeper level and provides a service or incentive they need.
  2. Ensure loyalty programs are authentic to your brand. Don’t follow the heard in loyalty trends like membership fees and threshold opt ins unless it feels authentic and genuine to your brand and target audience. Loyalty programs can only help your bottom dollar if they achieve the goal of creating loyal, repeat customers.
  3. Find the balance of offering personalization while respecting privacy. Lean into creating a personalized rewards experience for members so they feel seen and valued, but avoid steering so far that consumers feel their privacy is being invaded or your loyalty program isn’t in fact proving them value.
Article

FleishmanHillard Named PRNEWS CSR Agency of the Year for Second Consecutive Year

March 28, 2024

ST. LOUISFleishmanHillard was recognized for the second-straight year as CSR Agency of the Year at this year’s PRNEWS Impact Communications Awards. In addition to that honor, the global public relations agency received an honorable mention in the ESG Agency of the Year category.

  • FleishmanHillard (CSR Agency of the Year)
  • FleishmanHillard (ESG Agency of the Year, honorable mention)

The PRNEWS Impact Communications Awards celebrate communicators who use their platforms to better their community and global community at large. The winners are highlighted as models of corporate social responsibility and diversity, equity and inclusion. See the full list of winners here.

Article

FleishmanHillard Nominated for Global Agency of the Year on the PRWeek Global Awards 2024 Shortlist

ST. LOUIS, MOFleishmanHillard received two nods on the PRWeek Global Awards 2024 shortlist. The global public relations agency was nominated in the Global Agency of the Year category and also in the Employee Communications category for client work with Sandoz Group AG.

  • FleishmanHillard (Global Agency)
  • Sandoz Group AG with FleishmanHillard UK, “We Are Generation Zero” (Employee Communications)

The PRWeek Global Awards celebrate transformative work that demonstrates the highest standards across regions and territories, along with the best teams, individuals and activations in the distinct markets. Winners will be announced on May 15, 2024 at a ceremony in London.

See the full list of nominees here.

Article

Nine Principles for People Leaders to Keep in Mind Throughout a Tumultuous 2024

March 26, 2024

As a highly contentious election year, 2024 stands to be as volatile and divisive as any period in recent memory. The following principles and guidance will help ensure people leaders are equipped and ready to support and engage with their teams through the potentially rocky period ahead.

Also check out our full Guidance for People Leaders, including worksheets and a checklist, for navigating this year.

Understand the Landscape

To understand the issues creating social division and key milestones that could serve as inflection points throughout the year, people leaders should take a quick scan of the news — from a balance of sources — every morning.

Be Accessible to the Team

To determine how employees are doing, people leaders should walk the halls or host 1:1 meetings with their teams, adopt an “open door” policy, encourage people to reach out when they need to talk, and practice active listening.

Stay Neutral

To remain balanced and refrain from bringing biases into workplace conversations, people leaders should pay attention to employees’ body language, ask how people are feeling while conversations are taking place and direct discussions accordingly.

Get Familiar with Policies and Helpful Resources

To socialize helpful resources to employees, people leaders should designate time to review and share their organization’s corporate values, code of conduct and relevant policies, and use these worksheets to guide their team’s ways of working.

Consider Situations that May Arise

To prepare for potential workplace disruptions, people leaders should consider the specific political and societal issues important to employees, as well as inflection points that may result in displays of emotion in the workplace.

Maintain Control of Conversations

To navigate discussions about politics or polarizing issues in the workplace, people leaders should reinforce that employees are expected to always treat each other with respect and that the workplace is a safe space where no one should feel marginalized or harassed, among other helpful reminders.

Appropriately Address Workplace Issues

To host productive conversations about employee behavior, people leaders should consult with HR before the conversation, seek to understand each person’s perspective and respectfully remove herself/himself from any conversation in which she/he feels threatened or unsafe.

Respond When the Team Needs Support

To determine how to address something that will upset one or more employees, people leaders should consider whether it is a topic appropriate for a team-wide discussion or better suited for 1:1 check-ins and, if needed, reference relevant employee benefits and programs that may be shared in those conversations.

Seek Additional Support

To effectively manage through what’s to come in 2024, people leaders should seek the input of peers they trust or colleagues in supporting functions, such as HR, Employee Communications, Legal and Labor Relations (if applicable).

Article

Chief Diversity Officer Roundtable Featuring Fortune’s Ruth Umoh

March 19, 2024

Who: Chief Diversity Officers of Fortune 500 Companies

When: Thursday, April 25, 2024, 9-11 a.m. EDT

Where: 195 Broadway, 8th Floor, New York, NY 10007

RSVP required* by April 18, 2024. Send to [email protected].

FleishmanHillard, one of the world’s leading communications and marketing agencies, is hosting an exclusive roundtable gathering of Chief Diversity O­fficers from notable Fortune 500 companies. Featuring Fortune’s Ruth Umoh, this event will explore some of the greatest challenges in diversity, equity, and inclusion (DE&I) facing companies today as well as what lies ahead and how they can prepare.

Conducted under Chatham House Rule, this candid and open conversation will be directly targeted to an audience of C-Suite diversity leaders—those who are committed to enhancing or sustaining their current DE&I efforts and building support among key stakeholders. Please note that insights from the conversation may be used for an upcoming Fortune raceAhead newsletter without identifying sources.

Participants will also hear from DE&I leaders and expert counselors from FleishmanHillard who are working with global companies and organizations to transform DE&I into a centerpiece for reputation.

Key Speakers:

Ruth Umoh

Ruth Umoh is an Editor at Fortune, overseeing its executive leadership and management coverage. She also authors the raceAhead newsletter, an essential resource for those seeking to deepen their understanding of race-related issues and drive meaningful change in the workplace and beyond.

Adrianne C. Smith

Adrianne C. Smith is the Chief Diversity and Inclusion Officer at FleishmanHillard. She helps drive the organization’s mission to become the most inclusive agency in the world.

Join us for a roundtable with your peers and Fortune Editor Ruth Umoh. Please send a note to [email protected] to register your interest* by April 18, 2024.

*Please note, a RSVP itself does not guarantee access to the event. We encourage you to share this invite with other C-Suite diversity leaders in your network working at a top company.

Article

“ESG is in our DNA” isn’t just a cliché: How PE firms can prepare for ESG scrutiny by communicating strategically

March 14, 2024

Private equity as an asset class continues to boom, but this has brought with it added scrutiny, particularly on how firms are incorporating ESG and sustainability into their investing process. It has become a cliché to say that “ESG is in our firm’s DNA” but the PE business model lends itself particularly well to sustainable investing in a number of ways and businesses can communicate this better. In the current absence of uniform disclosure rules, firms that are transparent about their approach to ESG can stand apart in an increasingly difficult fundraising environment while setting an example in an industry that is associated with opacity.

The scene today

Assets under management in the PE industry totaled $2.7 trillion according to Preqin data in 2010 globally. Despite a marked drop in fundraising over the past two years, that figure has still mushroomed to $13.1 trillion as of June 30, 2023, with Asia accounting for nearly a third of that total. As a result, the stakeholders are proliferating, with investors such as private wealth and family offices growing, and demands for greater transparency, and even action on better distribution of profits increasing. The head of Calstrs, a major pension fund and PE Limited Partner (LP) issued a call for PE firms to “share the wealth” with the workers and communities of companies that they invest in.

Among those stakeholders, ESG is of ever-increasing importance when selecting a manager. A recent INSEAD survey showed that 90% of PE investors consider ESG as part of their investment process, with 77% citing it as a gauge for picking a manager.

Transparency is improving, but firms, particularly mid-size and smaller ones that have been hit hardest by the recent fundraising squeeze, can do much more to communicate their strategy and approach to sustainable investing.

Regulation is on its way

ESG regulation regarding disclosure is being developed in Europe and the United States in response in part to demand from investors and media. Examples include the proposed U.S. Securities and Exchange Commission Scope 3 emissions disclosure rule and the Corporate Sustainability Reporting Directive (CSRD) from the EU, which came into force in January.

The CSRD affects PE firms in Asia as several of their portfolio companies will be in the value chain of the EU companies covered in the directive. They will have to prepare detailed reports covering carbon emissions, workers’ rights and a raft of other measures. They also cover the LPs themselves. Reporting will be released in 2025, but in the meantime, firms will have to move fast to put in place the means to measure the data correctly.

The issue that firms face, and one that affects sustainable investing globally, is the lack of a uniform reporting structure. While that is being developed there are ways for firms to inform their LPs, their stakeholders and the employees of their portfolio companies how they are applying ESG to their investment process, without being mistaken for an impact fund.

ESG really is in the DNA

Private equity as a strategy has several advantages for advancing sustainability due to its ownership structure allowing greater scope for activism at a board level, its focus on sustainability and its ability to offer scale.

Even if LPs don’t own 100% of the companies they are invested in, they will almost certainly have a strong presence on the board, meaning access to information around sustainable performance, can hire or reward executives for hitting sustainable targets and can scrutinize governance closer than investors in public markets and even regulators. They also have a longer investment horizon, meaning they have the time to implement and execute new strategies and see them through to completion.

Secondly, PE as a business model is focused on maximizing efficiency and profitability, initiatives that are clearly aligned with issues like reducing energy use. To maximize efficiency and performance, PE firms also have a rigorous system of collecting KPIs, which can be used to facilitate the collection of sustainability data while aligning it with financial goals.

Finally, PE firms offer scale. Small and medium enterprises (SMEs), which make up a huge amount of the wider economy and that PE firms often invest in, may struggle with making the changes necessary to pivot to lower or zero emissions as they don’t have the technical ability, knowhow or resources to change their business model in the desired manner. Having a PE firm as an investor or owner means that SMEs can apply all the resources at their disposal and the synergies of their portfolio companies to help businesses make those changes.

How to make it count

Uniformity among reporting regimes is still to come, but firms can demonstrate their actions through increasing transparency, employing strategic messaging, recognizing their extended universe of stakeholders and engaging with them in a clear and thoughtful way. Explaining a firm’s sustainability model transparently as well as the improvements it is making from an ESG-perspective will make sure it can stand out to asset allocators, regulators and the growing universe of stakeholders which PE firms now must address.