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Article

How Can Companies Strengthen their Reputation and Build Leadership in the U.S. during the Presidential Election Year?

April 29, 2024
By Yvonne Park and Ron Boehmer

While many organizations are focused on the 2024 election and the expected outcomes, the next six months are critical in preparing for a range of scenarios. FleishmanHillard is working with companies in Korea and around the world to analyze their businesses and industries, identifying threats and seeking opportunities. With politics shaping the future of business, finance and trade, companies must do all they can to be prepared for a changing political and regulatory environment. Engaging in – and investing in – public affairs is critical to building relationships, strengthening reputations and helping ensure successful outcomes.

On April 26, a special session was held at George Washington University, co-hosted by the Washington branch of the Korea Trade Association and FleishmanHillard. The event focused on the communication strategies of Korean companies in Washington DC, ahead of the election. Panelists included James Rhee, author of the bestselling book “red helicopter”; Dr. Hyun-jung Je, Chief Representative of the KITA DC office; Yvonne Park, President of FleishmanHillard Korea; Ron Boehmer, Vice President of FleishmanHillard D.C.; Kevin Lawlor, Chief Political Affairs Officer at DDC Public Affairs; and Prof. Kichan Kim, Co-chair of the GW Global Korean Entrepreneurship Forum.

Here are the key takeaways from the discussion regarding actions Korean companies – and, by extension, global companies operating in the United States – should take in the months ahead:

  • Companies should conduct thorough analyses of their businesses and industries over the next several months to prepare for any election outcome. This period of demographic, social, and political change in the United States presents a unique opportunity for companies to showcase their businesses and products, and to connect intimately with consumers, advocates and policymakers at all levels.
  • Korean companies should understand how their brands and industries are perceived by foreign governments, especially in the United States, and anticipate potential actions by the next Administration or Congress.
  • It is crucial to recognize the influence of external forces, such as labor unions, the media, and academia on the business and political landscape.
  • Corporate communications professionals should focus on communicating their company’s values and aligning them with ideals that appeal to broad demographic groups.
  • Engaging at the state level with local stakeholders and forming alliances can effectively communicate a company’s value proposition to individual communities, highlighting a commitment to and investment in key areas.
  • Developing thought leadership on pertinent issues, not just products, can position company spokespeople as respected experts, creating a halo effect for their products and services.
  • Korean companies should creatively articulate their narrative to resonate with U.S. stakeholders by integrating business success factors with entertainment elements.

At FleishmanHillard, we collaborate with many partners – including in-house communications and marketing teams, government relations firms, legal counsel and others to ensure that strategies are aligned and companies are optimally positioned for success.

Article

Navigating Sustainability and Climate Disclosure Requirements: A Strategic Approach

April 16, 2024
By Patrick Yu

In today’s business landscape, companies are increasingly recognizing the importance of understanding sustainability issues and effectively reporting them to stakeholders. With recent regulatory changes and growing investor demand for climate-related information, public companies and financial institutions find themselves at the crossroads of both exciting opportunities and formidable obstacles ahead.

The postponement of the implementation of IFRS S1 and S2 for Hong Kong listed companies to 1 January 2025, as announced by The Stock Exchange of Hong Kong, along with the introduction of new standards by The Hong Kong Monetary Authority regarding the sale and distribution of green and sustainable investment products by registered institutions, has produced a fresh array of opportunities and challenges for public companies and financial institutions in Hong Kong and the region.

In a similar vein, the United States has also taken significant steps towards climate-related disclosures. On March 6, 2024, the U.S. Securities and Exchange Commission enacted rule changes mandating companies to divulge specific climate-related information. These disclosures encompass a wide range of aspects, spanning from greenhouse gas emissions to anticipated climate risks and transition plans. The overarching objective of these requirements is to equip investors with consistent, comparable, and consequential information to facilitate informed investment decisions, while concurrently establishing clear and uniform reporting obligations for issuers. Additionally, there would be extra territorial rules applying to European companies outside of the EU as well.

Given this evolving regulatory landscape, the question arises: How can public companies (global or local) and financial institutions effectively prepare for these upcoming requirements in Hong Kong and the region?

Five steps to prepare for sustainability and climate disclosure requirements

Following the adoption of different rules pertaining to sustainability and climate disclosure, public companies and financial institutions are under huge pressure to accelerate their efforts to capture, measure and disclose emissions data.

1. Conduct a Comprehensive Audit

To kickstart the journey towards sustainability and climate disclosure, it is crucial for companies to conduct a thorough audit. This audit should encompass quantifying greenhouse gas (GHG) emissions across the company’s operational footprint and identifying the most material sustainability issues. While this process may pose challenges in emerging markets, initiating the audit early on allows for the formulation of effective disclosure strategies.

2. Perform a Holistic Assessment

Having completed an audit, companies need to then understand asset-level physical risks and quantify their financial impact and evaluate the business impact of climate transition risks. By conducting scenario mapping exercises, organizations can assess the potential effects of both physical and transition risks. This comprehensive assessment aids in developing robust business, operational, and communication strategies.

3. Set Science-Based Targets and Metrics

It is essential for companies to establish science-based targets for emissions reductions and align their efforts with various jurisdictions and requirements. These targets should be tangible and achievable to facilitate benchmarking against industry peers.

4. Strengthen Communications and Trainings

Engaging stakeholders, including customers, partners, investors, and employees, is crucial in the sustainability and climate disclosure journey. Proactive communication efforts should be undertaken to ensure transparency and build trust. Additionally, organizing internal training programs equips employees to become ambassadors for sustainability, fostering a culture of environmental responsibility within the organization.

5. Continuous Evaluation and Reporting

Sustainability and climate disclosure is an ongoing process, requiring constant evaluation and reporting. Regularly assessing performance helps identify any gaps and ensures compliance with evolving international standards. Staying ahead of the latest requirements and industry developments is vital to meet the expectations of global stakeholders.

As sustainability and climate-related issues continue to gain prominence, public companies and financial institutions must adapt and embrace the changing landscape. By following these five essential steps—conducting audits, performing assessments, setting targets, strengthening communications and training, and continuous evaluation and reporting—organizations can navigate the complexities of sustainability and climate disclosure requirements effectively. Embracing these practices not only supports regulatory compliance but also enhances your reputation, attracts investors, and contributes to a more sustainable future.

Article

How to Get Employee Engagement Right with Gen Z Employees

By Cynthia Chan

Our team has come across this question from our clients frequently, “How should we engage with Gen Z employees?”

As Gen Z continues to grow in today’s workforce, managers are finding they need to adjust their strategies to effectively engage this generation. Digital natives and pragmatists with greater cultural intelligence, today’s Gen Z workers have different ideals, priorities and expectations from their baby boomer counterparts – one of the oldest generations still working today. They prioritize purpose, collaboration, personal growth and recognition over more traditional metrics.

The pandemic caused lasting disruption to work patterns worldwide, and younger employees are seen to be more detached from their work than other generations. With distractions galore, maintaining focus and passion in their roles presents unique challenges for organizations. However, getting these dynamics right can pay dividends in performance and retention.

Tips for Engaging Gen Z in the Workplace

Create a purpose-driven working environment – Entrust employees with meaningful work that plays to their strengths. Orchestrate inputs on strategic decisions and innovations that shape the future and give autonomy where possible over work schedules and project elements. Make them feel inspired and motivated to contribute to the company’s success so they can see how it benefits them and their career. Engagement often improves when people feel ownership over their roles.

Support connections that fuel engagement – Provide training to managers to empower them to manage a multi-generational workforce. Explore new touchpoints to younger colleagues through digital channels, optimizing your content for a mobile-first experience. This is essential to effectively reaching this audience. Use creative, short video content and graphics to drive easier accessibility. Gamifying content can also create participation, which is effective with some types of internal campaign launches to retain attention beyond the first impressions and limit bounce rates.

Enable collaboration and recognition to boost motivation – Networking comes naturally for the younger generation, which prefers to interact through instant messaging or online collaboration, rather than lengthy emails or in-person meetings. Create a collaborative environment where they can feel recognized for their contributions, both big and small. Apart from traditional hall-of-fame awards, ask them for ideas and opinions that can show how you value their participation and contributions. Then celebrate the ideas (and the employees responsible) that are put into action and generate positive results.

Managing and engaging the younger portion of talent requires updating approaches to match Gen Z values. By connecting work to meaningful causes, encouraging digital teamwork and celebrating contributions, managers can ignite passion and increase engagement. When combined with other strategic initiatives to improve the employee experience, the payoff has potential to be immense — an energized, loyal team that drives innovation and growth in the years ahead.

Article

The Surging Popularity of Women’s Basketball and the Opportunity for Brands

April 15, 2024
By Shannon McKee

The NCAA Division 1 Men’s and Women’s Basketball Tournaments bring together casual and serious college basketball fans to cheer on their favorite teams and players, and more often than not, programs and prospects that fans have never had a rooting interest in before. Year after year, the tournaments deliver incredibly compelling storylines. This year’s story, undoubtedly, is the surge in popularity of the women’s game. 

Since the tournament’s founding in 1939, the NCAA Division 1 Basketball Tournament has been synonymous with the men’s tournament, and while the men’s game remains extremely popular – there’s been a paradigm shift. For the first time ever, more people watched the women’s championship game than the men’s, according to Nielsen. Additionally, this year’s women’s tournament generated 60% more earned media coverage than the men’s tournament, while also setting viewing records across all six rounds. 

The women’s game is taking center stage – with growing popularity and interest in the teams and their all-star rosters – carving out new and exciting marketing and communications opportunities for brands. Now the question is just how big this opportunity will be and which brands will be at the forefront of advancing women’s sports. 

We identified three takeaways from this year’s tournament, the trends to watch and the opportunities for next year and beyond. 

  • Drafting off the Popularity of the Tournament Remains a Winning Proposition: March is often when brands try to attach themselves to the men’s or women’s tournaments to better connect with their target audience. Now, seeing the opportunity to drive visibility and conversation, other organizations are getting in the game, too. During the tournament, it “leaked” that the Big3 offered Caitlin Clark, the University of Iowa’s record-breaking player, $5 million to suit up for the 3-on-3 league – a “historic offer” to a “generational athlete,” according to Ice Cube. The offer generated 1.5K original stories, so don’t be surprised if you see other professional teams or leagues, or upstarts looking to draft off emerging players, leveraging the popularity of the tournament in the future. Brands can get in the game too, as long as there’s an authentic connection to an athlete or another component of the tournament, e.g., team, coach, etc.  
  • Women Athletes Deliver Proven Value: Watch any sporting event and you’ll see professional athletes during the commercial breaks. But this March – those athletes were predominantly non-professional women athletes. For those brands that wanted to connect with consumers using current college basketball athletes, there were more well-known women superstars in college basketball than men to choose from. That’s particularly evident when reviewing internet search volume for March, where Clark generated 900% more searches than two of the more popular men’s basketball athletes in Zach Edey of Purdue University or Dalton Knect of the University of Tennessee. Moving forward, brands would do well to identify the rising stars in the women’s game –  now –, to build their playbook for sponsorships and NIL deals headed into next season. An added benefit of utilizing the top women’s players – they’re staying in college (and at leading schools) longer than their male counterparts, providing a longer runway and better opportunities for brands to curate authentic connections with their growing fanbases. 
  • Leverage Media with Cultural Influence: One of the more interesting moments during this year’s tournaments was Angel Reese, Louisiana State University’s (LSU) star player, declaring for the WNBA Draft, even though she still had a year of college eligibility left. The interesting part wasn’t that Reese declared for the Draft, it’s HOW she did it – with a feature in Vogue (Angel Reese Is Taking Her Talents to the WNBA). Until now, you may not have put Vogue and women’s college basketball in the same category, but the match-up of Reese’s crossover star power, and the popularity of women athletics, made this exclusive one to remember. The Vogue story delivered significant conversation around Reese’s decision, generating 8.5K earned media stories that continue to drive conversation today, and solidify her position as a budding WNBA superstar. In the article, Reese said of her decision to share the news exclusively with Vogue, “I didn’t want anything to be basic.” Not only was Reese not “basic,” she opened the door for brands to target more culturally focused outlets like Vogue, as opposed to relying solely on sports outlets.

What once was a moment dominated by the men’s tournament has shifted dramatically. Women’s players are the rising superstars, taking their lion’s share of the brand opportunities. With several of the women’s game greats declaring for the Draft, there’s optimism and interest to see how their phenomenon evolves, and who will rise next. 

March continues to be one of the greatest times of the year for brands to connect with fans through their shared love of basketball. For those interested in joining the conversation, laying the groundwork for more inclusive partnerships and activations starts now. 

Chris Potter, Gabby Hawley, Miranda Xie, Matt Groch and Steve Hickok contributed to this article.

Article

FleishmanHillard Scores Big on North American SABRE Awards 2024 Shortlist

April 9, 2024

ST. LOUISFleishmanHillard earned a total of five nominations across multiple categories on the North American SABRE Awards shortlist. The global public relations agency was recognized for outstanding client work, including campaigns with Subway, Krispy Kreme Doughnuts and WaterWipes.

  • Subway with FleishmanHillard, “Subway for Life: Name Change” (Food Service)
  • Krispy Kreme Doughnuts with FleishmanHillard, “Krispy Kreme Turns Losing Lottery Tickets into Dough” (Food Service)
  • WaterWipes, “Hallowclean” (Consumer Products)

The North American SABRE Awards are presented by PRovoke Media and recognize superior achievement in branding, reputation and engagement. The shortlist is selected from more than 2,000 entries and is evaluated by a jury of industry leaders. Winners will be announced at a ceremony in New York City on May 1st. Get the full list of nominees here.

Article

FleishmanHillard Nominated for Large Agency of the Year as PRovoke Media’s 2024 North American Agencies of the Year Awards Shortlist is Revealed

April 4, 2024

ST. LOUISFleishmanHillard has been recognized as one of the five finalists in the Large Agency of the Year category for PRovoke Media’s 2024 North American Agencies of the Year Awards. The global public relations agency was lauded for impressive new business figures, adding 400 new clients globally and strong efforts to enhance DE&I and thought leadership.

The North American Agencies of the Year Awards put the spotlight on the best firms in specific size categories and disciplines. Sixty-nine firms are nominated across 14 different categories, after a review of over 400 firms worldwide. Winners will be revealed on May 1st at a ceremony in New York City. Find out more here.

Article

FleishmanHillard’s Della Sweetman Named as Creativity in PR Jury President for 2024 London International Awards

ST. LOUIS — Della Sweetman, FleishmanHillard’s chief business development officer and executive lead for Creative, Strategy and Planning, will serve as the Creativity in PR jury president for the 2024 London International Awards (LIA). Sweetman served as the president of the inaugural Creativity in PR jury for the LIA 2022 awards.

The LIA Awards, which are in their 39th year, is an international awards festival that celebrates creative work in public relations. Approximately 200 jury members from around the globe will convene in Las Vegas from September 29th through October 7th to be a part of the judging process across jury panels.

Learn more here.

Article

FleishmanHillard Goes for Fourth Campaign Global PR Agency of the Year Award After Landing on the 2023 Shortlist

April 3, 2024

ST. LOUIS, MOFleishmanHillard is set to defend its reign as PR Agency of the Year after making the 2023 Campaign Global Agency of the Year shortlist. The global public relations agency has won the category for the past three years. The agency received the nod after a year that included revamping its influencer marketing, unveiling first-of-its-kind DE&I research and doubling down on data and intelligence.

The Campaign Global Awards showcase the most Innovative and exciting agencies in the industry. The shortlist includes agencies from more than 40 countries. The winners will be announced at a black-tie ceremony on June 13th in London. Get more information here.

Article

Achieving the Evolving Duality of Loyalty and Loyalty Programs

April 1, 2024
By Geraldine Szabo and Tricia Moore

Loyalty as a shared belief system

In the dynamic world of retail, loyalty transcends mere transactions. And so should a brand’s loyalty program. Consumers have progressed from simply accepting “buy 10, get one free” promotions to expecting a nuanced relationship between brands and consumers—a dialogue built on shared values and fueled by the infinite wisdom of AI.

It is no longer enough for generic loyalty programs to treat every customer like a clone in a factory line. Today, AI takes center stage, becoming essential to crafting personalized experiences for each customer. AI analyzes customer data not just for the sake of analysis, but to help brands craft impactful experiences that resonate with target consumers. Imagine a brand that understands you better than you understand yourself, suggesting products and services that align with your deepest beliefs, greatest needs and biggest desires.

In this paradigm, loyalty becomes a love affair between brands and consumers. Brands offer personalized offers and recommendations, while consumers feel understood, cherished and valued. It’s a harmonious union, with AI acting as the cupid, armed not with arrows, but algorithms.

Yet, brands must heed a cautionary tale: loyalty is a fickle lover. While AI can enhance experiences, authenticity remains paramount. Customers can discern sincerity from artifice, and no amount of fancy algorithms can mask insincerity. Brands must infuse charm with authenticity to seal the deal in attracting consumers to join and use their loyalty program.

… But one that needs to strike the right balance

In this delicate dance of data and desire, brands must strike a balance between personalization and privacy. Respect for boundaries and trust-building are imperative, for loyalty thrives on mutual respect, and therefore so does the success of a brand’s loyalty program. Some of the top retailers and QSR’s have seen success in offering personalized perks, making each interaction feel like a special indulgence tailored just for the customer, while not going too far as to make the personalized experience feel too nosey or invasive.

Because at the end, loyalty is rooted in belief

Genuine loyalty goes deeper than just transactions or promotions, and a loyal, repeat customer can have an impact on your business. It’s about a brand’s message resonating with what their target audience truly believes in and allowing their purchase to become a statement. If the brand doesn’t have a clear identity, and their loyalty program isn’t ultimately rooted in better serving that identity, then loyalty just becomes another sales tactic—and that’s a whole different story.

In summary, here are three key takeaways for marketers to stand up a winning loyalty program for today’s consumer:

  1. Recognize that showing customers value is as crucial as providing them value. Ensure your brand’s loyalty program isn’t just focused on offering deals and discounts to drive consumers in-store, but that it connects with their target audience on a deeper level and provides a service or incentive they need.
  2. Ensure loyalty programs are authentic to your brand. Don’t follow the heard in loyalty trends like membership fees and threshold opt ins unless it feels authentic and genuine to your brand and target audience. Loyalty programs can only help your bottom dollar if they achieve the goal of creating loyal, repeat customers.
  3. Find the balance of offering personalization while respecting privacy. Lean into creating a personalized rewards experience for members so they feel seen and valued, but avoid steering so far that consumers feel their privacy is being invaded or your loyalty program isn’t in fact proving them value.
Article

FleishmanHillard Named PRNEWS CSR Agency of the Year for Second Consecutive Year

March 28, 2024

ST. LOUISFleishmanHillard was recognized for the second-straight year as CSR Agency of the Year at this year’s PRNEWS Impact Communications Awards. In addition to that honor, the global public relations agency received an honorable mention in the ESG Agency of the Year category.

  • FleishmanHillard (CSR Agency of the Year)
  • FleishmanHillard (ESG Agency of the Year, honorable mention)

The PRNEWS Impact Communications Awards celebrate communicators who use their platforms to better their community and global community at large. The winners are highlighted as models of corporate social responsibility and diversity, equity and inclusion. See the full list of winners here.