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Article

Beauty Reckoning: Influence in an Unregulated Creator Hype Cycle

March 13, 2025
By Cameron Shields
For years, the skincare industry pushed ‘clean beauty’ as the gold standard, but consumers are catching on.

Let’s be honest—skincare today is a battlefield. Consumers are drowning in conflicting advice from TikTok influencers, AI-driven skin “diagnostics” that reinforce impossible standards, and beauty brands scrambling to keep up with the next big thing. We’re in a weird place where ‘clean’ beauty is losing credibility, retinol is being hailed as both the savior and destroyer of skin, and the latest celebrity-endorsed miracle serum seems to promise youth in a bottle. 

This played out firsthand at the recent American Academy of Dermatology (AAD) conference, March 7-11 in Orlando. One minute, a leading dermatologist was explaining the science behind skin barrier repair. The next, you open social media to a TikTok-famous influencer telling a crowd that washing your face with sparkling water is the secret to glass skin. The room was split among experts seeking ‘truth’ between claims, young attendees furiously taking notes, and both looking for ‘hauls’ of magic elixirs promising perfection.  

The problem: we live in a world where the viral hype cycle of opinions can drown out real dermatological advancements. If brands want to cut through, it’s time to rethink how we communicate skincare. Because right now, consumers aren’t just buying products—they’re buying into narratives. And those narratives are evolving fast. 

Nature: Clean Beauty Isn’t Enough Anymore 

For years, the industry pushed ‘clean beauty’ as the gold standard, but consumers are catching on. The reality? ‘Clean’ is a vague, unregulated term, and people are starting to demand proof, not marketing spin. TikTok’s #DermTok community (which has amassed over 3.5 billion views) is full of dermatologists debunking myths around “chemical-free” skincare and exposing how some ‘clean’ products are actually stripping the skin barrier. 

And yet, consumers still want natural ingredients. A 2023 McKinsey report found that 72% of consumers prioritize plant-based skincare, but 60% also demand clinically proven results. This is the gap brands need to bridge: science-backed nature, not just nature for the sake of marketing. 

The Fix: Brands need to avoid greenwashing and start showcasing real clinical research, in real meaningful ways. We should be treating skincare the way we treat medicine—proving efficacy through transparent, digestible education instead of vague ‘better for you’ claims.  

Nurture: Why Skincare Can’t Just Be About Products 

Here’s an uncomfortable truth: skincare isn’t just about what you put on your face. A recent Journal of Investigative Dermatology study found that 40% of visible skin aging is influenced by lifestyle factors like stress, diet, and sleep. But the industry has conditioned consumers to believe they can fix all their skin concerns with a single serum. That’s why TikTok trends like #SkinCycling (with over 3 billion views) and #GutHealth (with 5 billion views) are exploding—people are realizing that their skin is a reflection of their overall health. 

And yet, brands rarely talk about this. Why? Because it’s easier to sell a cream than to tell people to drink more water and get eight hours of sleep. 

The Fix: Brands need to own the full picture of skin health, and its emotionally roots. That means integrating lifestyle education into content strategies—partnering with nutritionists, sleep scientists, and even mental health experts to provide a holistic view. Optimizing for audience, search and relevance – while also being brave and honest in how we deliver authentic expertise. 

The Artificial: How AI and Perfection Culture Are Ruining Skincare 

We are living in an era where AI can analyze your skin and tell you everything that’s ‘wrong’ with it in seconds. While personalization should be a game-changer, the reality is that most AI tools are trained on flawless, filtered datasets, reinforcing unrealistic beauty standards. Especially among Gen Z, AI-driven beauty filters are distorting self perception of their own skin. 

As weight-loss advancements redefine celebrity aesthetics, we’re seeing a shift towards tighter, sharper, ‘snatched’ faces—perpetuating anxiety about aging and ‘volume loss.’ Suddenly, skincare isn’t just about hydration. It’s about preventing the hollowing-out effect. 

The Fix: Brands must push back against AI-driven beauty dysmorphia. That means showcasing real, unfiltered skin in campaigns and rejecting the idea that ‘fixing’ skin is the goal. Instead, messaging should shift toward long-term skin health and resilience, not flawlessness. And the creators who deliver those messages for your brand should go beyond mass reach influencers to identify the niche, credible voices who have real sway over the audience. 

The Role of Influencer Marketing: Part of the Problem, or the Solution? 

Let’s call it like it is: poorly executed influencer marketing helped give rise to the saturated social environment where anyone can claim expertise, and unfettered claims can go unchecked. We—brands, agencies, and marketers— spent years partnering with people who look perfect, and yet maybe know little about real skin health. We’ve rewarded viral trends over real education, leading to a landscape where the person shouting the loudest (not the one with the best information) wins. 

That has to change. And not just for ethics—it’s a business necessity. A 2024 Nielsen report found that consumers are 46% more likely to trust influencers with professional expertise over those known for aesthetics alone. That means the future of beauty influence won’t be just about who looks the best on camera—it will be about who can teach consumers something real. 

The Fix: The influencer economy needs a reset. Brands should prioritize long-term partnerships with skin experts, credible educators, and everyday people with authentic skincare journeys—not just models with good lighting. The era of ‘perfect’ influencers is fading, and brands that embrace realness will be the ones that win both cultural relevance and commercial success. Even in the era of AI adoption, consumers still do and will always crave authenticity. 

So, How Do Brands Win? 

  1. Show receipts. Science-backed skincare isn’t optional—it’s necessary. Brands that transparently share clinical results will win trust in an era of misinformation. 
  1. Expand beyond the bottle. Skincare isn’t just about topicals anymore. Brands that educate on the full lifestyle equation—diet, stress, sleep—will create stronger consumer connections. 
  1. Call out the BS. Push back against harmful AI trends, influencer-fueled misinformation, and unrealistic beauty ideals. Be the brand that says, “Hey, your skin is supposed to have texture.” 
  1. Reframe anti-aging. Ditch the fear-based language around aging. Talk about healthy longevity, not ‘fixing’ wrinkles. 
  1. Redefine influence. The future isn’t about who has the most perfect skin—it’s about who has the most useful knowledge, and how we deliver it in a way that bridges the gap between highly-engaged creators and unexpected experts. 

The Bottom Line: Skin Health > Skin Perfection 

The brands that will lead the future of beauty won’t just sell products—they’ll sell truth. Skincare needs a reality check, and the companies bold enough to have that conversation will be the ones that rise above the noise. 

Because at the end of the day, the future of skincare isn’t about looking perfect. It’s about living well. And that’s the story worth telling. 

Cameron a Senior Vice President & Partner of Brand Impact.

Article

The Transatlantic Toll: U.S.-EU Pharma at Risk Under Trump’s Tariffs

March 11, 2025
By Emma Cracknell

Since taking office, President Trump has prioritized tariffs as a key element of his trade policy, aiming to protect domestic industries, address trade imbalances and enhance U.S. negotiating power. As his approach shifts from country-specific tariffs to broader industry targets, he has signaled plans to impose 25% tariffs on automobiles and similar duties on key sectors as early as April 2, creating potential economic uncertainty for industries like pharmaceuticals. These tariffs are designed to support reshoring with the aim of creating jobs, strengthening domestic industries and reducing reliance on foreign supply chains. As the administration states: “The goal is to ensure that American workers and companies are on a level playing field, and to bring critical industries back to the United States enhancing national security and economic stability.” An example of this strategy in action is Eli Lilly’s recent decision to expand its U.S. manufacturing footprint, investing in new facilities to produce key medications domestically. However, while such efforts aim to boost U.S. industry, these policies could also have significant implications for the health and life sciences sector, potentially driving up costs, disrupting supply chains and altering pharmaceutical trade dynamics between the United States, Europe and China. The question remains: what impact will this have on the availability, affordability and innovation of medicines in both the United States and Europe?

The U.S. reliance on global pharmaceutical supply chains

The U.S. administration’s push to reshore manufacturing has raised questions about potential impacts on the health and life sciences industries, which rely on global supply chains. In 2023, the United States became the world’s largest pharmaceutical importer, bringing in $170 billion worth of products. This included sourcing 80% of active pharmaceutical ingredients (APIs), primarily from China and India, as well as from the European Union (EU). In 2024, pharmaceuticals were the top U.S. import from the EU, including $127 billion worth of semaglutide, a key ingredient in widely used weight loss medications. The United States also led globally in medical instrument imports, bringing in $37.7 billion worth in 2023, reinforcing its position as the world’s largest importer in this category. Proposed tariffs on these essential imports could have significant implications for the U.S. healthcare system, potentially affecting costs, access and the broader supply chain. As a result, businesses across industries should assess how potential shifts in trade policy may impact their own supply chains and plan accordingly to mitigate risks and maintain stability.

The proposed tariffs are likely to raise domestic costs, forcing companies to either absorb import costs or pass them on to payers and consumers, potentially affecting the affordability of essential medications and healthcare services. This could place additional financial pressure on patients and providers, exacerbating access challenges.

Tariffs could also disrupt clinical research by driving up costs for investigational drugs and medical equipment, prompting companies to shift trials to more cost-effective regions or alternative supply sources. This could lead to delays in drug development, slower innovation and setbacks in addressing unmet medical needs. Additionally, relocating trials to regions with differing regulatory standards may raise concerns about treatment quality and safety, potentially eroding patient trust in new therapies. To navigate these challenges, global operations must assess the impact on supply chains, research processes and market strategies while ensuring compliance across multiple regions.

The medtech industry, heavily reliant on international materials and assembly, faces similar risks. Industry groups like AdvaMed warn that tariffs could disrupt supply chains, drive up manufacturing costs, and slow R&D investment, delaying the development of critical technologies. Higher production costs could also be passed on to payers and patients, worsening affordability and creating potential shortages of essential products.

Ultimately, companies across all sectors may need to reduce staff or adjust operations to offset rising costs, potentially weakening global competitiveness. Industry leaders must proactively evaluate these risks and develop strategies to sustain innovation, manage supply chains and maintain operational efficiency.

While the BIOSECURE Act encourages a shift away from reliance on China, reshoring U.S. pharmaceutical production presents significant challenges due to limited domestic manufacturing capacity and the industry’s ongoing dependence on global supply chains. However, Eli Lilly’s substantial investment in expanding U.S. manufacturing capabilities signals that other pharmaceutical companies may follow suit, potentially fostering a broader trend toward domestic production if supported by favorable policies and infrastructure. Such a shift could offer opportunities for economic growth, including job creation and increased investment in U.S.-based manufacturing. Still, the full impact of these changes remains uncertain, especially as businesses across sectors must carefully evaluate the implications of this potential shift on supply chains, costs and long-term innovation. These evaluations should be done through comprehensive risk assessments, considering factors such as market stability, geopolitical influences, cost-effectiveness and the availability of skilled labor, to ensure strategic decisions align with both short-term and long-term objectives.

The EU’s struggle for competitiveness and strategic autonomy

On the other side of the Atlantic, Europe is pursuing its own competitiveness and strategic autonomy agenda as it grapples with the economic fallout from the pandemic and geopolitical instability. Pharmaceuticals were designated as a strategic sector for EU economic growth in the hailed 2024 Mario Draghi report on the future of European competitiveness and key initiatives such as the Critical Medicines Act reflect efforts to strengthen the European pharmaceutical sector and its global standing.

Sweeping U.S. tariffs on the sector threaten to derail these ambitions, with Member States such as Belgium, Germany, Denmark and Ireland more vulnerable than others. In the first 10 months of 2024, Belgium exported over $73 billion of pharma products of which 25% went to the United States, and the pharma industry accounts for 15% of total Belgian exports. In Ireland, pharmaceuticals accounted for 55% of total exports in 2022, with 35% destined for the United States, making the sector one of the largest contributors to national GDP. Increased tariffs could force European manufacturers to absorb higher costs or cut margins and even question future investment decisions on the continent. While the EU prepares a potential response, the timing of this presents a major challenge for Europe’s pharmaceutical industry, already facing regulatory uncertainty under the EU’s General Pharmaceutical Legislation (GPL) revision. Proposed cuts to regulatory data protection (RDP), alongside tariff threats, further risk undermining Europe’s competitiveness and contradicting its life sciences ambitions. At a time of geopolitical instability, weakening RDP could make innovation models unsustainable, driving investment and R&D elsewhere. With GPL negotiations ongoing, there is still a window for industry to reframe the conversation highlighting how geopolitical shifts are further threatening its competitiveness and how Europe should be and how Europe should be pushing for policies that both strengthen Europe’s innovation ecosystem while reinforcing its commitment to strategic autonomy.

The transatlantic toll and considerations for sector response

The proposed tariffs on EU pharmaceuticals present significant challenges for the pharmaceutical industry, with far-reaching implications on both sides of the Atlantic. Effective communication will be crucial to mitigate risks, protect interests and maintain strong stakeholder relationships. As pharmaceutical companies navigate this evolving policy landscape, here are key recommendations for effective communications and government affairs engagement in this dynamic environment:

  • Proactively manage expectations on both costs and supply chain disruptions: Companies should transparently communicate the potential impacts of rising import costs, particularly in the United States, which could lead to higher medicine prices. Clearly communicate the factors driving these changes and how they might affect patients, payers and healthcare providers. Similarly, companies facing supply chain challenges should provide timely updates on delays, shortages, and potential risks while emphasizing efforts to minimize disruptions and maintain access to essential medicines, reinforcing the company’s dedication to affordability. This could include plans to diversify partnerships or adjusting strategies to minimize disruptions and continue serving the market effectively. A proactive and transparent communication strategy mitigates uncertainty, and fosters trust by showcasing accountability and a commitment to long-term resilience.
  • Engage key stakeholders with targeted and nuanced messaging: For both U.S. and European companies, it is essential to communicate directly with key stakeholders, including policymakers, to ensure clarity and consistency in messaging. Establish a clear, data-driven narrative about the impact of tariffs on the industry, focusing on the challenges and potential consequences for patients, payers and healthcare providers. By aligning to the political landscape and tailoring messages for specific audiences, alongside utilizing diverse communication channels, companies can ensure their concerns are heard and their position is clearly understood. A stakeholder audit can help to assess how tariffs impact different groups, their current beliefs, and which messages will resonate. Direct engagement, trade associations and public communications each carry different reputational risks and opportunities. A well-balanced approach ensures concerns are addressed while maintaining credibility and trust across diverse audiences.
  • Mitigate risk through the integration of external communications functions: To effectively mitigate risks, government affairs should be integrated into broader external communications strategy. A cohesive, cross-functional approach ensures that policy engagement aligns with the company’s public messaging, leveraging insights from corporate affairs, public relations, and legal teams. By unifying these efforts, companies can clearly communicate potential risks and impacts to external stakeholders, such as regulators, investors, customers, and the media. This integration allows for consistent, transparent messaging across all external channels, grounded in credible data, and reinforces the company’s position on key issues, helping to manage public perception and minimize reputational risks.
  • Embed government affairs insights into business strategy: Pharmaceutical companies should ensure government affairs teams are a core business function, and not just a regulatory or communications tool. Government Affairs teams provide critical intelligence on legislative developments, policy trends and economic shifts that directly impact market access, pricing, and supply chains. By embedding these insights into commercial strategy and risk planning, companies can anticipate disruptions, adapt business models, and stay ahead of regulatory challenges. Establishing early warning systems, including through tracking domestic and global legislative developments, trade barriers, and evolving public sentiment, allows the business to make informed decisions rather than reacting to crises. A proactive, government affairs-informed business strategy ensures resilience in an unpredictable policy environment and strengthens long-term growth.

By adopting a proactive, transparent and coordinated communications and government affairs strategy, companies can navigate the uncertainties of proposed tariffs, mitigate risks and maintain strong relationships with both internal and external stakeholders. These steps will help organizations remain agile, protect their interests and ensure long-term resilience in a rapidly changing global environment.

The supply chain could be effected by Trump administration tariffs.
Article

FleishmanHillard Hires Jim Joseph as Global Head of Brand Impact

March 4, 2025

Appointment Builds on the Agency’s New Global Leadership Team, Leans into Brand Consulting as an Accelerant to Client Business Outcomes and Sales Growth

FleishmanHillard today announced the hire of Jim Joseph as global head of Brand Impact. In this role, Joseph will be responsible for leading FleishmanHillard’s global Brand business across B2B, B2C and B2G audiences, leveraging communications to enable commerce and business outcomes for the agency’s clients.

“Everything we do is designed to drive action and impact for our clients, and we have the power and ability to drive commercial outcomes through our work,” said J.J. Carter, FleishmanHillard president and chief executive officer. “Jim’s expertise in client-side brand management, as well as his roles across multiple agency disciplines and industry sectors throughout his career, perfectly position him to make FleishmanHillard the undisputed global destination for brand work and for clients who need a partner that will deliver true business impact.”

FleishmanHillard has long emphasized its Corporate Affairs consulting strength and now brings similar discipline to an elevated Brand Impact offering under Joseph’s leadership. Through this effort FleishmanHillard will focus on driving commercial outcomes rather than communications output and will pull from the firm’s strengths in data and intelligence, strategic integration and its spectrum of industry expertise.

“I feel like joining FleishmanHillard at this moment, in this role is the culmination of my career journey,” said Joseph. “We’re working to be a first mover in the industry reinvention of what brand marketing and communications mean in today’s world and how we can drive business impacts and commerce for our clients.”

Before joining FleishmanHillard, Joseph was at Ketchum where he held various roles including U.S. CEO and global chief marketing officer. Before that he was the chief customer solutions officer at IPG Health and previously served as global president at BCW. Joseph also held roles at Lippe Taylor, Saatchi & Saatchi Wellness and GW Hoffman! Marketing. He began his career with positions at Johnson & Johnson and Church & Dwight Co., Inc. Joseph is an adjunct instructor at New York University’s School of Professional Studies and authored four books about marketing, in addition to one about parenting.

Joseph is the latest appointee to Carter’s new global leadership team on the heels of last year’s announcement of Della Sweetman as president, Americas and chief strategy officer, and six new global leadership appointments. The agency has also appointed new market leadership in India, Texas, Thailand and Singapore, and additional leadership expertise roles including Health and Life Sciences, TRUE Global Intelligence, Cybersecurity and Responsible Business and Impact.

Article

New Leadership & New Policies: Navigating Healthcare and Life Sciences in the Trump Administration

By Rebecca Hall and Heather Pierce

Overview

The new administration is moving quickly to appoint new leaders and policies across the public and private sector. The pace has been extraordinary, with President Trump signing more than 70 executive orders impacting broad swaths of public health, scientific research and healthcare delivery. And the recent confirmation of Robert F. Kennedy Jr. (RFK Jr.) as Secretary of Health and Human Services (HHS) has already ushered in the formation of the Make America Healthy Again (MAHA) Commission to combat the many challenges associated with chronic disease.

These developments bring many challenges, opportunities and implications for health and life sciences organizations, as well as for other industry sectors that support and rely on a strong public health foundation for their workforce and operating environments. A global and multisector lens is essential, as the ripple effects of public health policies and industry shifts extend beyond healthcare, impacting sectors such as technology, finance, manufacturing and beyond, all of which must navigate these changes to maintain operational resilience and sustainability.

The Current Landscape: Rapid Change on All Fronts

Following the November 2024 election, President Trump announced his healthcare cabinet selections, including RFK Jr., who has now been sworn in as HHS Secretary. On “Day One” of his second term, the president began issuing numerous executive actions, including many that directly impact health and science. While much remains to be seen, there are early indications of potential themes and priorities.

RFK Jr. has been critical of current U.S. healthcare policy, as well as pharmaceutical and food industries, and there is a high likelihood he may call for sweeping changes from infectious disease research to pharmaceutical marketing practices. A long-time critic of vaccinations, RFK Jr. has called for a review of all vaccination policies, including mandatory vaccinations for children. While Secretary Kennedy has vowed to support vaccines and not interfere with their availability, in his confirmation hearings he declined to walk back his claims that vaccines cause autism.

Secretary Kennedy has also stated that he wants to review advisory committee membership, which could include grantmaking NIH panels, CDC vaccine advisory committees, and panels for FDA, where many members have relationships with the pharmaceutical industry through past research efforts. Following Secretary Kennedy’s swearing-in, a meeting of key experts advising the CDC on immunization practices was postponed, with no new date set. This has raised global concerns about the intent behind the delay.

Additional health cabinet nominees who, once confirmed, will reshape U.S. health policy, include:

  • Dr. Mehmet Oz, Centers for Medicare and Medicaid Services. A well-known TV host and lifestyle influencer, Oz has expressed support for Medicare Advantage, stating that he aims to expand the program, though he also has cited concerns about waste, fraud and abuse in the system. As the public sector payor in the United States, CMS coverage for programs like Medicare, Medicaid, the Affordable Care Act and CHIP plays a crucial role in shaping healthcare access, while collaborating with private sector payors to establish policies and reimbursement structures and this tone will impact international engagement and perception.
  • Dr. Marty Makary, Food and Drug Administration. A trained surgeon and cancer specialist currently practicing at Johns Hopkins Medicine, Makary is closely aligned with RFK Jr. on several topics. He has decried the overprescribing of drugs, the use of pesticides on foods and the influence of pharmaceutical and insurance companies over doctors and government regulators. He held contrarian views during the COVID-19 pandemic, criticizing vaccine policies and what he believed to be government misinformation. Under Kennedy, he has said he will work to “properly evaluate harmful chemicals poisoning our nation’s food supply and drugs and biologics.” The impact of the FDA on global healthcare is significant, as its regulatory standards for food, drugs and medical devices often set a benchmark for other countries, influencing international safety protocols, shaping pharmaceutical markets and driving innovation in medical treatments and technologies worldwide.
  • Dr. Dave Weldon, Centers for Disease Control and Prevention. An internal medicine doctor and former representative of a central Florida congressional district, Weldon is a long-time vaccine skeptic, was a founding member of the Congressional Autism Caucus, and has been an outspoken critic of CDC and its vaccine program. In the past, he has proposed that vaccine safety responsibility move to an independent agency within HHS, which would mean removing that task from the purview of the CDC. The CDC plays a critical role globally by not only leading efforts in vaccine development and distribution but also by providing expertise in disease prevention, health surveillance and emergency response to health threats worldwide. Through collaboration with international health organizations, the CDC helps to strengthen public health systems, address global health disparities and respond to emerging infectious diseases.
  • Dr. Jay Bhattacharya, National Institutes of Health. A Professor of Medicine and health economist at Stanford University, Bhattacharya was one of three authors of the Great Barrington Declaration, an October 2020 letter that argued against lockdowns and promoted “herd immunity” to address the COVID-19 pandemic. Upon confirmation, Bhattacharya says he would “support reforming the U.S. public health and scientific institutions to ensure that they work for the American people.” The NIH plays a significant global role by funding over $40 billion in research annually, contributing to advancements in the understanding and treatment of diseases such as cancer, HIV/AIDS and infectious diseases, with global health implications. However, recent cuts to indirect research costs, including reductions in facilities and administrative rates, have impacted how research institutions manage their budgets, potentially affecting the scale and scope of over 1,000 global health research projects that the NIH supports to address challenges like infectious diseases, non-communicable diseases and emerging health threats. Top universities and research associations are foreshadowing that research cuts may threaten U.S. leadership in biomedical innovation. And some colleges and universities are pausing or reducing admissions to graduate programs amid uncertainty in federal funding.
  • Dr. Janette Nesheiwat, U.S. Surgeon General. A medical director for a New York City urgent care provider, Nesheiwat is said to envision her new role as leveraging her clinical practice to address public health challenges, including mental health, access to care and disease prevention. Throughout her career, Nesheiwat has been a strong advocate for vaccines and has been vocal about the detrimental effect of social media on the mental health of children. Historically, The U.S. Surgeon General plays an influential role globally by providing expert guidance on public health issues and advocating for health promotion, disease prevention and health equity. Through international collaborations with organizations like the World Health Organization (WHO) and the United Nations, the Surgeon General helps shape global health policies, supports efforts to address health crises and promotes best practices in areas such as tobacco control, mental health and epidemic response.

The newly established Make America Healthy Again (MAHA) Commission is an initiative formed in response to what is deemed America’s “chronic disease crisis” with rates among adults and children superseding those of comparable countries and total costs exceeding $3.7 trillion. With diabetes, obesity, mental health disorders and other chronic conditions as the focus, the administration seeks to enact federal policy that ensures federal research transparency; prioritizes research to understand why Americans are getting sicker; guarantees healthy and affordable food; and expands treatment and grows insurance benefits for lifestyle changes and prevention.

The initial mission of the Commission is to advise the President on how best to address childhood chronic disease, including studying contributing causes and providing the President with recommendations on policy and strategy to end it. Led by the HHS Secretary, the Commission also includes leaders from the U.S. Food and Drug Administration, Centers for Disease Control and Prevention, National Institutes of Health and other members of the administration, though notably does not include the Centers for Medicare and Medicaid Services.

Despite widespread agreement that chronic disease must remain a national priority, the MAHA platform is not without critics. With the pharmaceutical industry in the crosshairs, some experts across various sectors believe that the language used in MAHA orders not only vilifies medication and implies that overmedicating has become the norm but also undercuts the expertise of healthcare practitioners and professionals in other fields charged with making the best decisions for their respective industries. Others argue that the initiative may reinforce distrust in medicine and its role in disease management, with potential ripple effects across global sectors that rely on public health systems. Additionally, the executive order does not address known chronic disease factors such as patterns of racial and ethnic bias, socioeconomic status, and other social determinants of health, which have wide-ranging implications both within the U.S. and internationally.

Numerous executive orders, policy changes and actions are intended to impact the healthcare system and may have intended, as well as unintended, consequences on health outcomes. These include the U.S. exit from the WHO, the reversal of Biden drug pricing policies, downstream effects of regulatory freezes, NIH funding cuts and extensive federal health workforce reductions. And more actions are expected.

Strategic Communications Considerations

As organizations aim to stay abreast of rapid changes and understand what they may mean, ensuring a thoughtful, strategic approach to communications and stakeholder engagement can provide a steadying force in what can feel like an uncertain and chaotic environment. Where there is common ground or interests align (e.g., chronic disease), there also may be opportunities for healthcare organizations to educate, engage and inform with subject matter expertise and perspectives.

Communications teams should collaborate with corporate and public affairs, government and investor relations, and other key functions to assess the organization’s unique principles and policies, priority stakeholder mix, opportunities, vulnerabilities and levels of risk tolerance. Legal counsel can help assess how executive or agency actions may apply to an organization, the likelihood of successful legal challenges and whether proposed responses are likely to comply with the order or other contractual, state or local legal considerations.

Know thyself. In times of volatility, it may be tempting to follow the crowd or react quickly, but authenticity is key. Sometimes, choosing to take no action can be a thoughtful and intentional response, especially when it aligns with an organization’s mission, values and commitment to transparency. Likewise, when the business risks of speaking out are outweighed by the risks of silence, taking a stand can be the right choice. Internal and external stakeholders—including employees, healthcare professionals, patients, community organizations, business partners, investors and policymakers—will evaluate an organization based on its consistent approach and integrity, regardless of whether it acts or waits. Staying true to your principles fosters trust, cultivates credibility and strengthens long-term relationships.

Engage thoughtfully. Because health is inherently personal (and therefore emotional), the desire or pressure to respond to perceived threats posed by administration policies may be heightened. Aim to be grounded in facts and information, as best as they are available. Organizations should establish clear communications processes that weigh the risks and benefits of public statements, assess potential stakeholder reactions and prepare both proactive and reactive messaging (and Q&As) with clear-eyed rationale and substantiation.

Organizations must consider when they are the right one to take the lead vs. joining forces with other voices, such as community groups, partners, industry or trade associations.

Monitor for misinformation. The spread of misinformation and disinformation remains a significant challenge for those striving to advance sensible healthcare policy. Healthcare organizations must be more vigilant than ever in combatting these efforts and promoting sound science. Combating misinformation and disinformation in the current context requires new methods—one can’t necessarily fight it with facts alone. It’s about understanding the emotional and psychological drivers behind misinformation and engaging with stakeholders in a way that builds trust and offers clarity. By addressing inaccuracies thoughtfully and authentically, organizations can maintain their credibility, reinforce their values and uphold their commitment to transparency and public trust.

Evaluate crisis plans. The healthcare industry is likely to face increased scrutiny from the administration, policymakers and various stakeholders on critical issues ranging from conflicts of interest in research and marketing practices to DEI, addressing health disparities and supporting LGBTQ+ populations. Organizations must proactively assess and strengthen their crisis communications plans to ensure they are prepared for potential challenges in this evolving landscape. This involves identifying areas of vulnerability—whether in governance, policy adherence, public perception or employee sentiment—and building strategic, adaptive responses. Additionally, the global implications of new policy initiatives must be proactively considered in any crisis or vulnerability risk assessment. As healthcare policies evolve internationally, their ripple effects may create unforeseen risks that organizations need to be prepared for, especially when it comes to cross-border operations or international partnerships. By staying ahead of these issues and aligning their actions with core values, companies can demonstrate leadership, protect their reputation and effectively navigate any emerging concerns. It’s important to leverage expert counsel to craft tailored strategies that ensure your organization can respond decisively and authentically when faced with challenges.

Stay nimble. Administration pronouncements and policies may be challenged, changed or rescinded. Craft communications strategies that are mindful of the rapidly changing environment. Messaging should acknowledge that situations may evolve and that the organization will continue to monitor and evaluate developments as they arise.

What Next? An Era of Uncertainty

There is still a great deal of uncertainty as to the impact of administration decisions and policy on science and healthcare, and many developments will unfold over the next few months, including confirmation hearings and legal rulings, that will lend greater clarity. As the Trump administration’s MAHA agenda and other health policies move forward, additional actions may impact programs and priorities across the federal landscape, including FDA, CMS, NIH and CDC, with follow-on effects for industry, providers, patients, payers, researchers and the public at large.

Organizations across all sectors should continue to monitor developments, industry responses and corresponding stakeholder sentiment and reactions to continually reassess and update communications strategies as situations warrant. As critical counselors to C-suite executives, communications professionals will need to assimilate new processes and protocols to provide real-time updates and counsel, in collaboration with cross-functional partners, to advise on messaging considerations as new information emerges and situations develop. In particular, communications strategies should account for the global implications of U.S. policy actions, especially as international stakeholders may have a significant interest in these policies. It is essential to proactively assess how U.S. policy shifts may affect global markets, partnerships and regulatory environments, and to adjust messaging accordingly. This includes preparing for the potential impact of U.S. healthcare policies on international operations, while clearly articulating the organization’s position in a way that resonates with both domestic and global audiences. Moreover, these global considerations extend beyond the health and life sciences sector; industries such as technology, finance and manufacturing must also evaluate how U.S. policy actions may influence global trade, supply chains and international regulatory frameworks. By staying agile and responsive, organizations can maintain credibility and ensure that their messaging remains aligned with both domestic values and global realities.

Article

It’s official: AI has transcended hype 

February 27, 2025
By Seth Bloom and Caitlin Teahan

From tech trend to essential tool—AI is reshaping industries and the entire communications landscape. 

Last February, we published research analyzing how three technologies—AI, the Metaverse and NFTs—took different paths in public conversation. In their early months, all three rocketed out of the gate… but only AI had staying power. 

One year later, our team re-ran the numbers and guess what? The AI hype train didn’t just keep going—it firewalled the throttle. Just look above at what happened to the right of the dashed line, which was the graph one year ago! 

The latest data on Google Search trends shows AI interest has completely eclipsed other major tech buzzwords and the gap has only widened.  

Why? Because AI isn’t just hype—it’s transforming industries in real-time. Unlike NFTs, which had their speculative boom-and-bust, or the Metaverse, which still struggles to find its mainstream purpose, AI is delivering tangible, world-changing results that transcend not only industry but the gap between B2B and B2C communications.  

Consider:  

  • GenAI: Tools like ChatGPT, Midjourney and Claude are reinventing content creation—from writing to art to code. 
  • Enterprise Adoption: Businesses are integrating AI to automate workflows, boost productivity and make better decisions. 
  • AI in Daily Life: From customer service chatbots to AI-powered search, AI is fast on its way to becoming an everyday utility, not just a novelty. 

The real question now isn’t whether AI interest will level off before the next time we run the numbers (because it won’t). It’s how much bigger can it get? 

What This Means for Communicators 

We can’t help but apply this AI momentum to the thing we do – help brands and organizations communicate, so here are a few trends we’re following closer to home: 

  • Transforming Storytelling: AI is enabling hyper-personalized content (both in creation and delivery) and data-driven messaging, allowing brands to connect with audiences in more meaningful ways. 
  • Shaping Media Strategies: AI-powered analytics are refining how communicators measure impact, predict trends and optimize outreach efforts. 
  • Enhancing Crisis Communications: With real-time monitoring and sentiment analysis, AI helps communicators anticipate and manage brand reputation more effectively. 
  • Redefining Audience Engagement: From AI-generated content to chatbots handling real-time interactions, AI is changing how brands interact with stakeholders. 

For communication professionals navigating this AI-driven landscape, the data presents a clear directive: AI is no longer optional—it is essential. Here are three ways that communicators can stay ahead: 

  1. Integrate AI Tools: Leverage AI-driven analytics, sentiment analysis and automation to enhance strategy and execution. 
  1. Experiment with AI-Generated Content: Test AI-driven copywriting, video generation and personalization to refine messaging and engagement. 
  1. Invent, then invent again: AI’s evolution is rapid. Communicators must remain agile, continuously learning and experimenting with new capabilities. 

While other tech fads come and go, AI will continue to reshape how brands tell their stories, connect with audiences and measure success. 

AI isn’t just a tool for efficiency—it’s a strategic imperative. Communicators who embrace AI today will be the ones shaping the conversations of tomorrow. 

(Rita Herbstman and Maddie Blanz from our TRUE Global Intelligence practice contributed to this article, as did designer Josh Kirk.) 

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What to Expect at MWC 2025: Unleashing the Future – Navigating the Intersection of Technology and Industry for Global Growth

February 19, 2025
By Claudia Bate

In the early 2020s, business leaders everywhere debated whether in-person events would ever fully recover post-pandemic as marketers questioned their return on investment in an increasingly digital world – but love them or hate them, industry trade shows have made a resounding resurgence. It’s still big business as brands continue to show up in droves and lucrative deals are initiated on the trade show floor.

As we look ahead to one of the technology sector’s biggest meeting of minds in Barcelona on 3rd-6th March, MWC 2025 promises an action-packed agenda spanning social policy, business leadership and digital innovation, exploring how the following technologies will drive global change and influence the future of multiple industries:

Artificial intelligence (AI) and the rise of automation

Tech giants will continue to herald how increasingly sophisticated agentic AI will enable systems to operate autonomously and make decisions based on real-time data to accelerate innovation and adoption of new business models, while regulators grapple with the associated ethical implications and how to ensure the responsible deployment of AI across various sectors, including finance, healthcare and the public sector.

Advanced 5G and the path to 6G

The world is waiting to see how the next evolutionary step in 5G technology will bring new capabilities and unlock more advanced use cases for verticals – expect to hear from industry leaders about how enhanced connectivity and the commercial integration of the Internet of Things (IoT) will continue to drive real change in healthcare, smart cities, automotive and beyond as the industry looks ahead to the roll-out of 6G by 2030.

Cybersecurity challenges

As networks become more complex and interconnected, the demand for robust cybersecurity measures will grow to protect sensitive data and maintain user trust. Businesses will need to comply with increasing data protection regulations across jurisdictions, and the rise of quantum computing will prompt questions about its potential to break encryption algorithms, raising fresh concerns about data security and the future of cybersecurity.

Spotlight on sustainability

The energy consumption associated with increased use of generative AI, cloud computing and cryptocurrency mining means technology leaders will be seeking ways to reduce their carbon footprint through energy-efficient data centres and renewable energy sources. In addition, hardware businesses will reveal new strategies for managing electronic waste and promoting recycling will become more pressing.

What is abundantly clear is that the impact of new and evolving technologies continues to make a huge impact across multiple industries. The intersection of technology and other sectors will present interesting growth opportunities for international businesses in an otherwise complex and increasingly fragmented global economic climate, so we can expect more exciting news and game-changing innovations to come from global technology leaders at MWC again this year.

The FleishmanHillard team will be on the ground in Barcelona, advising and supporting several global clients on their communications strategies in real-time as developments evolve on site at MWC. If you’d like to discuss your brand’s communication needs with our technology sector experts, please reach out to MWC@fleishman.com and we’d be delighted to connect.

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Achieving Outsized Impact by Building Stronger Country Reputation

February 18, 2025
By Michael Hartt

In a world of geopolitical fragmentation, economic volatility and societal upheaval, countries around the globe are facing greater complexity than ever before. They will be defined by how they navigate this pressure-filled landscape. If they can do so successfully, the results are significant.

The post Achieving Outsized Impact by Building Stronger Country Reputation appeared first on United Kingdom.

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Playing the Hand You’re Dealt: Business Strategy in Trump’s Second Term

February 10, 2025
By Matt Rose

The return of Donald Trump to the White House brings a familiar unpredictability to the business landscape. Companies now find themselves navigating a high-stakes game where the rules are constantly shifting, policy moves are often advanced through bravado rather than traditional processes, and the cost of making the wrong bet can be severe. For business leaders and communications professionals alike, the best play may be to treat this new reality like a poker table — because that’s exactly what it is. And in poker, the winners aren’t necessarily the boldest or loudest; they’re the savviest.

Understanding Your Hand and The Players

Before making any moves, business leaders must assess not only their own positions but also the motivations and strategies of others at the table — from policymakers and competitors to investors and consumers. President Trump’s second term will be shaped by a complex mix of political alliances, economic pressures and global uncertainties. Some industries will see tailwinds from deregulation and tax incentives, while others may face headwinds from tariffs or policy shifts. At the same time, businesses must anticipate how key stakeholders — including customers, employees and trade associations — will react to shifting policies and corporate decisions. The companies that succeed won’t be the ones making the loudest moves but the ones that can anticipate how the game is unfolding, adjust their strategies accordingly and find opportunities amid the chaos.

Know Your own Risk Tolerance

Every player at the table needs to understand their own limits before placing bets. In the business world, that means having a clear-eyed assessment of your company’s ability to weather potential tariffs, regulatory and legal changes, or supply chain disruptions. For communicators, that means understanding your increasingly fragmented and polarized audiences, what’s fueling sentiment and the impact of policy changes on your business and corporate reputation. The Trump Administration’s economic policies — especially regarding trade, taxation and deregulation — are likely to be aggressive and significantly different from the Biden Administration and even the first Trump Administration. Some companies can afford to take big risks and make grand pronouncements in anticipation of favorable policies; others, such as those in heavily regulated industries or those more reliant on trade policies, need to play a more cautious hand. Knowing where you fall on that risk-tolerance spectrum can be the difference between measured strategy and reckless gambling.

Watch for the Tell

Unlike more traditional politicians, President Trump usually signals exactly what he wants – albeit in a sometimes cryptic manner. His statements usually reveal his real objectives. Whether it’s pushing for lower corporate taxes, aggressive tariffs or a crackdown on immigration, businesses need to decipher his words carefully. The pattern of his past behavior suggests that his initial declarations, while dramatic, eventually crystallize into something more actionable. If leaders learn to recognize the signals and lean on insiders who are closer to the source for advice and counsel, they can better anticipate his moves and adjust accordingly.

Don’t Fall for the Bluff

President Trump is, if nothing else, a master of the bluff. His dramatic rhetoric, sudden policy shifts and social media-fueled proclamations can shake markets and influence everything from corporate decision-making to geopolitics. But in poker, the best players don’t react emotionally to a bluff; they calculate whether it’s real or just posturing – and they know whose hand the odds favor at each point in the game. Business leaders need to do the same. The key is not to overreact to every headline or post, but instead to determine, informed by experience and an understanding of the implementation process, which policies will truly materialize, and which are more likely mere leverage plays. And recognize which corporate positions and public statements will advance an organization’s mission rather than simply joining the tumult.

Folding Early is Not a Crime

There’s wisdom in knowing when to walk away from a bad hand. Some businesses will find that the new administration’s policies create insurmountable challenges for certain strategies or markets. Likewise, smart communicators will sense an unwinnable argument and favor discretion over valor. Exiting a venture, shifting resources, refining commitments, staying quiet or even rethinking market positions isn’t a sign of weakness – it’s strategic survival. Knowing when to fold can prevent unnecessary losses and keep companies in the game for the next hand.

Don’t Go All In Without Reading the Table

One of the biggest mistakes in poker — and business — is making a flashy move without understanding the other players. Worse yet, not recognizing that the rules have suddenly changed. President Trump’s second term will bring a complex mix of political, cultural and economic forces, a volatile global landscape, and the unpredictable actions of corporate competitors. Smart businesses will adapt to this playing style and its fluid rules. They will resist the urge to go all in too soon on long-term plans or grand pronouncements that are hard to walk away from. Instead, they will wait for a clearer picture before making major strategic shifts. Business leaders may not be able to predict the president’s exact hand, but they can closely watch all the players, determine a range of possible plays — including the use of alliances and responses by industry associations — and plan accordingly.

Winning the Long Game

The ultimate measure of success in the game is not winning every single hand but accumulating the most chips over time and achieving one’s objective in the contest. The next four years will require corporate leaders and communicators to think like seasoned players: keep the big picture and big goals in mind, know when to bet, when to hold, when to fold and, most importantly, when to call the bluff. Those who master this approach won’t just survive President Trump’s second term; they can come out ahead.

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Navigating Corporate Communications in Response to the Trump Administration’s Trade Policies

February 6, 2025
By Michael Moroney

As the Trump administration continues to refine its trade policy, businesses must be prepared to navigate a highly fluid and uncertain tariff environment. While tariffs on Mexico and Canada are currently paused, the broader trade strategy — including a 10% tariff on Chinese imports — remains in flux, with potential for rapid shifts in execution and enforcement.

The Current Landscape: Uncertainty and Rapid Developments

The Trump administration has signaled flexibility in its approach, with previously announced tariffs on Mexico and Canada temporarily paused while border security negotiations continue. The White House has not ruled out reinstating these tariffs, and potential retaliation from trading partners remains a key risk factor.

Meanwhile, industries most affected by supply chain disruptions — including agriculture, food and beverage, technology, automotive, pharmaceuticals and medical products, and consumer goods — are already engaged in scenario planning.

Statements from many major trade associations and corporations reflect a cautious stance, emphasizing the need for continued engagement with policymakers and careful communication with stakeholders. Of note, many of the statements tendered from industry associations focus heavily on initial areas of agreement with the Administration and urge leaders in the United States, Canada and Mexico to find equitable solutions.

  1. Strategic Communications Considerations

The following outlines considerations for corporate communications teams as they work alongside other functions in larger cross-organization teams to align on messaging, anticipate stakeholder concerns and develop proactive strategies to mitigate risk while reinforcing corporate stability and adaptability.

  1. Stay Agile and Avoid Definitive Statements

Given the shifting policy landscape, companies should refrain from making definitive statements about long-term impacts. Instead, emphasize that the situation is fluid, and that the company is actively monitoring developments and assessing potential impacts.

  1. Assess Stakeholder Expectations Before Speaking Out Publicly

Companies must weigh the risks and benefits of making public statements. While investors, policymakers and customers expect clarity, unnecessary engagement could invite scrutiny or politicization. Consider industry norms and coordinate heavily with trade associations, who will most likely take the lead on public statements.  

  1. Align with Investor Relations Messaging

The anticipated impact of tariffs is a central concern for investors, particularly for publicly traded companies. Messaging should align with investor communications, ensuring consistency in risk assessment, contingency planning and cost-mitigation strategies.

  1. Prepare Internal Stakeholders for Escalating Questions

Teams across customer service, human resources, sales and procurement should be briefed on how to handle internal and external inquiries about pricing, supply chain adjustments and potential shortages.

Executives engaging with any audience, but especially media or policymakers, should have clear talking points that avoid speculation but reinforce the company’s preparedness and adaptability.

Key Messaging Considerations

Companies must be transparent about supply chain exposure without overcommitting. While details are still developing, businesses should anticipate increased media and investor scrutiny regarding supply chain exposure to China and should consider potential contingency plans if tariffs on Mexico or Canada are reinstated. Any response should acknowledge ongoing efforts to mitigate risk while avoiding premature commitments.

Organizations should also emphasize their ability to navigate change, leveraging past resilience —such as previous tariff adjustments or supply chain diversification — to reinforce credibility. A key theme should be: “We are in a strong position to adapt to evolving trade policies while continuing to serve our customers and stakeholders.”

Consumer price sensitivity will also play a major role in public perception. Even companies not directly impacted should be prepared to receive questions about price increases and availability.

Given the interconnected nature of global business, organizations with international operations must assess how any messaging targeted at the U.S. market will be perceived in other key regions. Statements made in one market can quickly gain international attention, and inconsistencies across geographies can create reputational, regulatory and business risks. Companies should avoid fragmented messaging that could be seen as contradictory by international stakeholders, including governments, business partners and employees. Internal audiences will also be monitoring corporate positioning closely — particularly teams in affected regions — so ensuring message alignment across internal and external communications is essential to maintaining trust and stability.

Finally, organizations should closely coordinate with trade associations and policymakers. If advocating for exemptions or policy adjustments, ensure messaging is consistent and aligned with industry peers to avoid fragmentation in the public discourse.

Actionable Next Steps

For corporate communications professionals, the role in this evolving trade environment is to ensure alignment with legal, policy and business teams and provide clear, strategic guidance.

Given that many aspects of tariff policy remain in flux, communicators should focus on increased monitoring and analysis, advising internal stakeholders, preparing responsive messaging and ensuring companies are positioned for agility in their public engagement.

Key next steps include:

  1. Conduct a Rapid Exposure Audit
  • Work closely with supply chain, policy and legal teams to understand the company’s potential exposure to tariffs, identifying which products, suppliers or sourcing strategies may be impacted.
  • Ensure communications teams have updated and accurate information on which aspects of the business could be affected, as well as a thorough accounting of previous statements and positions.
  • Develop internal briefing materials summarizing key vulnerabilities and how leadership plans to respond, to evaluate current supply chain dependencies, identify price-sensitive product lines, and assess alternative sourcing or production adjustments. Align corporate, investor relations and public affairs teams to establish a unified, flexible messaging approach and prepare internal FAQs for employees and customer service representatives.
  1. Engage with Policymakers and Industry Leaders
  • Stay informed about developing legislative and regulatory discussions by maintaining strong ties with government affairs teams and trade associations — both in the United States and globally.
  • Monitor statements from policymakers to assess shifting positions and potential areas for corporate engagement.
  • Coordinate internally before engaging in direct advocacy or making public comments, ensuring alignment with legal and policy teams. Businesses should coordinate with trade associations and chambers of commerce to ensure aligned advocacy efforts while identifying key policymakers who may influence final tariff decisions or exemptions.
  1. Prepare for Consumer and Investor Reactions
  • Anticipate media, investor and consumer inquiries and work proactively with investor relations and public affairs teams to craft messaging.
  • Equip spokespeople, sales teams and frontline employees with talking points on pricing strategies and supply chain adjustments.
  • If price changes are likely, prepare proactive messaging that explains the company’s approach to cost management and transparency by equipping sales, marketing and investor relations teams with clear, non-speculative talking points. If price increases are inevitable, messaging should explain the reasoning transparently.
  1. Maintain Agility in Messaging and Strategy
  • Work with cross-functional teams to ensure real-time updates to messaging based on breaking developments.
  • Evaluate planned executive appearances at industry events or in other forums to gauge the risk of questions, reactions or protests related to the company’s position on tariffs, other policies and subsequent impacts.
  • Maintain ongoing scenario planning exercises with key stakeholders to anticipate potential future tariff actions and responses in their messaging and strategy. Expect real-time updates and shifting political calculations and maintain a cross-functional team to adjust messaging as new information emerges and the situation develops.

By taking these steps, companies can remain agile and responsive, address challenges proactively while building trust and credibility with stakeholders in this dynamic political environment.

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CES 2025: AI-Powered Products Outshine Features Enhanced by AI

January 28, 2025
By Matthew Caldecutt

CES 2025 was a massive event, with more than 140,000 attendees traversing 2.1 million square feet of exhibit space to bear witness to countless product launches. The sheer number of press conferences, expo booths, press releases, online platforms and media interviews made it nearly impossible to identify the truly innovative products given the show’s overwhelming scale. The main takeaway of those that received the most mainstream attention was that products trumped software, especially products infused with AI that solved real-world problems attendees might have in their everyday lives.   

Your AI Product Should Do a Couple of Things, and Do Them Exceedingly Well

The widespread enthusiasm for smart glasses was one example. Attendees had the unique opportunity to interact directly with them. This hands-on experience allowed users to truly understand and appreciate the potential benefits of AI-enhanced eyewear in their daily lives. The integration of AI capabilities, such as real-time transcription and language translation directly into augmented reality (AR) experiences, showcased the practical applications of this technology. Two standout smart glasses, as highlighted by Mashable, exemplified this shift, demonstrating how AI can seamlessly integrate into and enhance our everyday experiences.

While smart glasses garnered significant attention for this reason, other notable devices also addressed a range of daily tasks and needs. Wearable technology, such as wristbands, offered personalized fitness guidance. AI-powered wearables and home gyms further demonstrated how AI can optimize and provide valuable insights into regular routines. Furthermore, AI’s potential extended beyond wearables and into other areas of daily life. A seemingly ordinary kiosk utilized AI to provide users with new eyeglasses prescriptions, showcasing how AI can streamline and potentially improve even mundane tasks.

Differentiate Your AI Tech in a Crowded Environment

CES clearly remains a product showcase, highlighting the importance of physical presence and tangible solutions. While AI has dominated current discussions, it’s crucial to remember as you start thinking ahead to next year that consumers will need to interact with your product firsthand. And, if your product incorporates AI, which it likely will, it’s equally important to ensure it addresses specific, visible daily tasks efficiently and conveniently. A limited focus on a narrower range of AI tasks can yield more positive results than attempting to incorporate AI into every aspect of a product.