Employee Login

Enter your login information to access the intranet

Enter your credentials to access your email

Reset employee password

Article

TickTockTech from Mobile World Congress 2023: Accelerating the Pace of Change

March 9, 2023
By Claire Jones and Melanie Dias

The world of mobile is unrecognizable since the first official ‘GSM World Congress’ was launched in 1990 to just a few hundred attendees. Thirty-three years later, the most recent edition of the mammoth connectivity conference once again underlined just how fast the sector is evolving. It’s logical the organizers chose the theme of ‘Velocity’ to convey the message for this year’s event. 

Mobile World Congress (MWC) 2023 convened more than 88,500 attendees from 202 countries to unveil, demo and discuss the latest innovation across 5G, 6G, immersive technology, fintech and much more. Here are just some of the most exciting and significant trends we identified emerging from this year’s show – plus takeaways that communicators should think about going forward:  

Prepare for the unexpected: As described by Reuters, the “potential uses of generative AI systems such as OpenAI’s ChatGPT certainly took center stage at this year’s show”. However, the key message from speakers and media alike was that the future potential was still largely unknown. Lauren Kunze, CEO of Iconiq summarised it best: “2022 was supposed to be the year of the metaverse but was in fact the year of generative AI”. As companies, governments and individuals across the world experiment with use cases, we can only guess what will hit the stages next year.

TAKEAWAY: New tools like ChatGPT will continue to dominate headlines as they promise everything from automated content generation to improved operational efficiency. However, it’s important to exercise caution with all evolving technology – expected and unexpected issues around authenticity, information accuracy and content quality will be top of mind when it comes to generative AI. We’ll just have to keep watching…

Platform for public policy: MWC has increasingly become the place for policymakers to share important news and announcements, with the knowledge it has a captive audience of key industry stakeholders with whom they can engage far more effectively. The European Commission chose the event to present a set of actions aimed at making Gigabit connectivity available to all citizens and businesses across the EU by 2030. Thierry Breton, commissioner for the Internal Market, reported he held constructive meetings with telco CEOs and called for a shared vision of building the networks of tomorrow and financing the infrastructure for a connectivity revolution.

TAKEAWAY: Key industry tradeshows are increasingly becoming a backdrop for some of the most important – and global – policy conversations in the industry. Tech-focused communicators with a narrative touching any element of infrastructure, connectivity and/or mobility should stay aware of MWC for not just news but networking with key policymakers.

Operator revenue models: A well-debated issue was how to make the economics of network investment work for operators, now and in the future. Total Telecom highlighted how “5G is helping service providers increase market share,” but Telecoms.com shared commentary from Ericsson that 5G revenue generation would take time. Either way, Computer Weekly explained how 5G connections are set to double over the next two years, driven by network deployments in over 30 countries in 2023 alone, according to GSMA data. The future was beautifully illustrated by Light Reading, which explained that, despite the ongoing questions surrounding sustainable business models, networks will “endure, grow and evolve into something even more sophisticated (6G sensing networks, 7G sentient ones)”.

TAKEAWAY: As networks and devices continue connecting and expanding at increasingly faster speeds, questions around sustainability and ROI will only grow. Experts disagree on the timeline for economic ramifications, but it is certainly a notable issue to keep an eye on in the upcoming year.
  

Future services via virtual reality: There was a huge array of demos and experiences allowing delegates to get hands-on with tomorrow’s technologies, such as SK Telecoms’ flying taxi service, as reported by CNBC. But not all journalists were convinced; TechCrunch stated the “rides felt more retro than next-gen – harking back to arcade (or fairground) simulator rides from the 1980s”. Orange’s metaverse experience was also well covered, with AP News remarking “it was a dazzling display, though what consumer purpose it had was not immediately clear”.

TAKEAWAY: For all the discussion around virtual reality, the technology is still a work in progress. MWC remains a destination to get first-hand experience with the latest technology evolution. It’s also a good reminder that communicators should experience the technology in-person to get a better understanding and perspective when preparing content and strategy.
  

Handset innovation: A MWC mainstay is the host of handset launches you can expect at the show. This year’s announcements did not disappoint, with theMoto rollable phone and Z Fold 4-like foldable handset featuring in ExpertReviews’ ‘Best of MWC’ list. Wired UK described how One Plus kept its cool with new liquid cooling technology to reduce smartphone temperatures by up to two degrees when gaming. The Register featured a handset launch from HMD Global that had a novel design concept of repair by its owner. While some may be skeptical, the view of analyst house CC Insight was that “the ability to repair a smartphone without too much difficulty could become a key differentiator in the market”. One to watch for sure.

TAKEAWAY: Major trade shows like MWC have always offered that exciting “first look” at the it products and solutions for the year ahead. With tradeshows back in full swing, it goes without saying that attending is an effective way to gain key insights and stay on top of what’s popular and trending for perspective audiences in your work as a communicator.
   

Although MWC 2023 has concluded, our global FleishmanHillard team will continue to keep their fingers firmly on the pulse of the latest mobile news, innovation and trends. As communicators, it is imperative we keep looking ahead so we can advise clients on how to cut through in a busy media landscape, looking beyond products to how new technologies will continue to impact economies and humankind.

After all, one thing we know for sure is the pace of change will continue unabated. As Mats Granryd, director general of the GSMA, told a packed auditorium in his opening keynote: “We are at the beginning of a new era of exploration. Those that dare can lead the way”.   

Article

FleishmanHillard Announces New Leader in the Philippines

March 2, 2023

Chescka Diaz Appointed General Manager

MANILAFleishmanHillard has promoted Chescka Diaz to general manager of its Philippine operations.

Diaz has been a fast-rising star in the office, most recently heading client service across its expansive client portfolio and leading award-winning campaigns that medaled in PRWeek Asia’s Regional PR Campaign of the Year, PRovoke Media’s APAC SABRE Awards and the Public Relations Society of the Philippines’ Anvil Awards, among others. Before joining FleishmanHillard in 2019, Diaz provided communications counsel on behalf of international and local brands as well as communications firms, after beginning her career in broadcast news. She reports to Lynne Anne Davis, the Asia Pacific president and senior partner for FleishmanHillard and Omnicom PR Group.

“Chescka has proven herself to be the next natural leader for our business in the Philippines. She is a versatile communications strategist with expertise spanning brand management, corporate affairs, integrated creative campaigns, influencer engagement and more, for clients from a slew of different industries. What stands out most about Chescka’s leadership style is her deep appreciation for prioritizing mentorship, collaboration and development of her team to power an enriching employee experience that in turn propels client service excellence and growth.”

“The Philippines has been a key market in our Asia Pacific network since 1997, and we look forward to the next stage of success under Chescka’s leadership with continued investment in innovative communications solutions that advance our clients’ business goals in meaningful ways,” said Davis.

“I take pride in leading the team in this high-performing market. . Our diverse group of communication experts and problem solvers are the heart of every successful campaign we create for our clients in the Philippines. I strongly believe that our focus on continuously elevating the overall employee experience and development allows us to reach new heights and excel in everything that we do for the brands and organizations we work with,” said Diaz.

About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021 PRovoke Global Agency of the Year; 2021 ICCO Network of the Year; 2021 Campaign Global PR Agency of the Year; 2022 PRWeek U.S. Agency of the Year and Outstanding Extra-Large Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; 2021 PRWeek UK Large Consultancy of the Year; Human Rights Campaign Best Places to Work for LGBTQ Equality 2018-2022; and to Seramount’s (formerly Working Mother Media) “Top Companies for Executive Women” list 2010-2022. FleishmanHillard is part of Omnicom Public Relations Group, and has 75 offices in more than 30 countries, plus affiliates in 45 countries. 

About Omnicom Public Relations Group 
Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, language strategy, global health strategy and change management. As the largest group of communications professionals in the world, our employees provide expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the Communications Consultancy Network, a division of Omnicom Group Inc. (NYSE: OMC).  

Article

FleishmanHillard Receives Global Agency Nod on the PRWeek Global Awards 2023 Shortlist

March 1, 2023

ST. LOUIS, MO – FleishmanHillard captured a spot on the prestigious PRWeek Global Awards 2023 shortlist that was announced today. The public relations agency was recognized as a finalist in the Global Agency category. The awards celebrate transformative work that demonstrates the highest standards across regions and territories, along with the best teams, individuals and activations in the distinct markets. A senior panel of industry judges selects the shortlist and winners.

Winners will be announced on May 9, 2023 at an in-person event in London. Get the full list here.

Article

Get Ready: How to Prepare as Congress Debates the 2023 Farm Bill

February 28, 2023
By Michael Moroney

The Farm Bill is the most comprehensive piece of nutrition and agriculture legislation passed by Congress at regular intervals, and has a far-reaching impact on farmers, ranchers and households across the United States. Despite the name, more than three-quarters of the legation is traditionally allocated to Supplemental Nutrition Assistance Program (SNAP) and other important nutrition initiatives, like Women, Infants and Children (WIC).

The significant impact of this legislation makes it a ‘must pass’ priority in the 118th Congress. However, the divided legislature requires engaging with both sides of the aisle during a session when bipartisan cooperation will be especially challenging.

The Potential Impact of the 2023 Farm Bill

The 2023 Farm Bill has the potential to have a significant impact on farmers, ranchers and consumers across the country. It could expand or reduce certain subsidies, alter trade regulations or change funding and requirements for nutrition programs like the Supplemental Nutrition Assistance Program (SNAP). In more recent iterations of the legislation, there has been significantly more focus on conservation and environmental programs.

As Congress debates the 2023 Farm Bill, there are several key issues that are likely to be addressed. These include:

SNAP and Other Nutrition Programs

The Farm Bill includes SNAP, which provides financial assistance to low-income households to purchase food. The lion’s share of the Farm Bill’s funding is allocated to SNAP and other important nutrition initiatives, like WIC.

The 2023 Farm Bill is likely to address funding levels for SNAP and WIC, as well as potential changes to the programs. House Republicans are expected to concentrate their efforts on strengthening work requirements for able-bodied adults.

It’s likely that there will also be proposals to include provisions related to nutrition and health, such as incentives for healthier food choices.

Commodity Programs

The Farm Bill includes a number of commodity programs that provide financial support to farmers and ranchers. These programs are designed to help farmers and ranchers manage risk, increase their incomes and remain competitive in the global marketplace.

The legislation has a broad impact on the way food is produced, what type of food is available and who can access it. For instance, the 2018 Farm Bill reauthorization provided assistance for crops like wheat and corn that are often transformed into highly processed food products, while fruits and vegetables received very little financial assistance. The 2023 Farm Bill is likely to address ongoing levels of support for these programs, as well as potential changes to how they are administered.

Crop Insurance

Right now, the federal government’s strategy to manage agricultural threats primarily revolves around taxpayer-financed crop insurance, which is available to farmers in all 50 states. For both conventional and organic operations, this insurance allows growers to cover up to 120 distinct crops when they experience disasters or damage.

The legislation that was passed in 2014 to benefit small and new farmers included provisions to provide better access to risk mitigation strategies, a more organized structure and quicker distribution of funds. However, there is growing pressure to make even more progress with the 2023 Farm Bill to ensure more equity and accessibility.

Conservation Programs, Climate Change and Sustainability

The Farm Bill also includes a number of conservation programs that are designed to protect natural resources. These programs have been expanded in recent years, and the 2023 Farm Bill is likely to address the ongoing levels of support for these programs. The legislation is also likely to include provisions related to climate change, such as incentives for farmers and ranchers to reduce their emissions and adopt more sustainable practices.

Agricultural Trade

The Farm Bill also includes provisions related to trade. This bill reinforces U. S. agricultural export programs, export credit guarantee programs and foreign food aid programs, both emergency and non-emergency. Additionally, it addresses topics relevant to the World Trade Organization requirements, such as trade disputes and subsidy limits.

Adapting Your Communications Strategy for Success

As Congress debates the 2023 Farm Bill, those invested in the food and agricultural industry should be preparing for the potential changes (good and bad) that the legislation may bring and positioning for the most favorable outcome. This requires sustained, multistakeholder communications efforts.

The current farm bill expires at the end of September, and if both parties can’t come to an agreement before October, they will likely need to pass a short-term extension. While the Senate Committee on Agriculture, Nutrition & Forestry officially kicked off the process with field hearings in 2022, there is a long way to go—and significant gap between Democratic and Republic priorities.

Keeping tabs on the debate over the 2023 Farm Bill is the first step—invested parties should be watching the evolution of the legislation closely and aligning their communications strategy with their desired result. While keeping long-term goals in mind, it may be important to pivot tactics based on the current state of play as the bill comes together.

Article

FleishmanHillard Gets CSR Agency of the Year Win at PRNews Social Impact Awards

February 15, 2023

ST. LOUIS — FleishmanHillard won the CSR Agency of the Year category at the PRNews 2023 Social Impact Awards. The agency was recognized for its work leading a new era of accountability and authenticity, including work with General Motors on climate change action and with Gatorade to create more opportunities for equity in sports. FleishmanHillard also picked up honorable mentions in the Diversity & Inclusion Campaign and LGBTQIA2+ Centered Campaign categories. The Social Impact Awards honor communicators who use their platforms to better their community and the global community at large.

  • FleishmanHillard (CSR Agency of the Year)
  • FleishmanHillard and the Janssen Pharmaceutical Companies of Johnson & Johnson “Depression Looks Like Me Takes Aim at Mental Health Representation in the United States,” (Diversity & Inclusion Campaign)
  • FleishmanHillard and the Janssen Pharmaceutical Companies of Johnson & Johnson “Depression Looks Like Me Takes Aim at Mental Health Representation in the United States,” (LGBTQIA2+ Centered Campaign)

Get the complete list of winners here.

Article

FleishmanHillard Promotes Courtney Quaye to General Manager of its Chicago Office

February 14, 2023

ST. LOUIS — FleishmanHillard today announced the promotion of Courtney Quaye to general manager of its Chicago office after an extensive internal and external search.

“Courtney has been an outstanding global client leader for a number of years, skillfully ensuring our clients are receiving the best ideas and work from the agency, while also ensuring our people have the resources they need to learn, grow and thrive,” said J.J. Carter, FleishmanHillard global COO and president, Americas. “His combination of caring for our clients and our colleagues, along with a clear vision for the future of FleishmanHillard in Chicago will make him terrific in this role.”

Quaye has been a part of the Chicago office since 2009, most recently leading the agency’s PepsiCo work where he oversees partnerships with multiple brands. His expertise spans consumer, lifestyle, sports, DE&I and business communications. Quaye is also passionate about DE&I and is actively involved in driving efforts on the client, office and agency levels.

Prior to joining FleishmanHillard, Quaye played significant roles in building, reinforcing and maintaining the reputations for major brands across industries including food, personal care and sports, at agencies including Edelman and Weber Shandwick.

About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021 PRovoke Global Agency of the Year, 2021 ICCO Network of the Year, 2021 Campaign Global PR Agency of the Year, 2022 PRWeek U.S. Agency of the Year and Outstanding Extra-Large Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; 2021 PRWeek UK Large Consultancy of the Year; Human Rights Campaign Best Places to Work for LGBTQ Equality 2018-2021; and to Seramount’s (formerly Working Mother Media) “Top Companies for Executive Women” list 2010-2021. FleishmanHillard is part of Omnicom Public Relations Group, and has 75 offices in more than 30 countries, plus affiliates in 45 countries.

About Omnicom Public Relations Group 
Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, language strategy, global health strategy and change management. As the largest group of communications professionals in the world, our employees provide expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the Communications Consultancy Network, a division of Omnicom Group Inc. (NYSE: OMC).  

Article

Let’s Talk HBCUs: Accessing this Untapped Talent Market & Debunking the Myths

February 6, 2023
By Candyce Burke

“Really? You want to go to Morgan State?”

“Morgan is like the 13th grade!”

“There is no diversity. Why would you want to be in an environment with only Black people? The real world isn’t like that!”

“You will never get a job if you go to Morgan. Recruiters aren’t looking there for talent.”

When I chose to enroll at Morgan State University – a public, historically black research university (HBCU) in Baltimore, MD – I was met with many detractors. Looking back on it, I am not sure what bothered me more at the time, the comments themselves or the people who made them.

After graduating in 2020, I noticed that many of my peers who graduated from HBCUs encountered similar misperceptions during their job searches, and some began to lose hope. I realized that changing mindsets towards HBCUs starts with tackling some of the most common myths.

Candyce Burke (above), assistant account executive at FleishmanHillard and Morgan State 2020 graduate.

Myth #1: HBCUs don’t produce top talent.

HBCUs are a market of untapped talent and potential. Recruiting from HBCUs can help companies diversify their workplace, especially in fields like public relations, where over 70% of employees are white. HBCUs are responsible for 22% of current bachelor’s degrees grated to African Americans. While HBCU students represent some of the most talented prospects in the job market, recruitment efforts from companies at these institutions are still inadequate. According to a recent LinkedIn article, the industries that outperform others in recruiting HBCU grads include energy and mining, software and IT services, hardware and networking, finance and manufacturing. The public relations industry should take note of how these industries are attracting and retaining HBCU talent, and work to produce similar results.

Myth #2: There’s no diversity at HBCUs.

HBCUs are incredibly diverse. These institutions were established before the Civil Rights Act of 1964 to primarily serve the Black community and correct for systemic exclusion of Black people from higher education. However, during my time at Morgan State, I met students from Latin America, Africa, Europe, various Caribbean islands and states across the U.S. This opened my eyes to the abundance of diversity within the Black community, and to the beauty in all the cultures and experiences that connect us yet make us so unique.  Diversity comes in many forms, and HBCUs allow Black students to stand tall and take pride in their intersectionality. No matter a student’s gender identity, sexual orientation, socioeconomic background or nationality, there’s a place for everyone to feel safe. Personally, this is what made me feel most comfortable at Morgan State – the freedom to be myself.

So, what can companies and their recruiters do to reach diverse talent at HBCUs?

Here are some of my thoughts:

Recruit outside of the box: There are currently 101 HBCUs in the nation. However, many recruiters gravitate to the same ones to find new talent. Connecting and partnering with schools around the country (outside of the typical suspects) can help more students get experience and opportunities, as well as face-to-face interaction with recruiters.

Work on internal DE&I efforts: As a diverse candidate, I would not apply anywhere I didn’t feel represented. On top of having a DE&I plan and initiatives in place to make all their employees feel included, companies should also have diverse recruiters. This would also make applicants feel comfortable asking questions, giving recruiters the chance to explain why the company is a good place for them to start their careers.

Make hiring more accessible and less exclusive: A lot of the best opportunities require an “in” or a connection. Many companies recruit new hires from within their employees’ networks, which can lead to a lack of diversity in their workplace. Instead, companies should reach out to, for example, student-led organizations at HBCUs to recruit talent. Building relationships with HBCU student groups and others within this community garners trust and leads to inclusive and accessible hiring practices.

I am not the only one who wants to see more opportunities for students graduating from HBCUs. And unfortunately, I am not the only one who has heard negative comments about HBCUs based on false stereotypes and misinformation. It is my goal to encourage companies and their recruiters to reach out and explore the fresh faces and rich perspectives that HBCU students offer. This is how I give back to Morgan State and the other 100 HBCUs across the nation.

Article

Reflections from Davos: An Evolving Summit

February 2, 2023
By Mike Kelly

With the first full-scale, in-person World Economic Forum Annual Meeting since the pandemic now finished, and Davos season drawing to a close, it is clear the focus, ambitions, and content of the annual gathering are evolving at pace. Having attended on-site for the full week, as part of a client’s delegation, I can attest that nowhere was this more evident than in the composition and priorities of this year’s media attendees.

The relevance and influence of Davos have been subject to much debate across traditional and social media for several weeks now. The political press was keen to point out the no-shows from President Biden, President Xi, Prime Minister Modi, Prime Minister Sunak, and other major world leaders as a symbol of its fading influence.

In the UK, major news titles offset the perception of Davos as an elitist talking shop with the more pressing ‘real-world’ challenges facing our economy and households. But the idea that Davos’ influence is on the wane wasn’t reflected in the scale or mood on the ground, nor in the sheer volume of international media flying in and subsequent press coverage.

Indeed, as is typical, Davos dominated the political and business sections of most major outlets daily throughout the week, especially in the Western and Asian press. Predictions of the summit’s decline, at least with regards to press coverage and its ability to shape the news cycle, were premature. 

It is worth noting though, that, whilst Davos looks set to remain the date in the diary for the world’s business and political media, what they are covering, and how they are covering it, is clearly changing. Having spent much of my time in the on-site media centre, as well as working with roaming reporters throughout the week, a few themes stood out in particular:

1. Business supersedes politics

Senior politicians gave the event a miss and only one G7 leader, German Chancellor Olaf Scholz, attended in-person. But this year saw a record number of C-suite executives and business leaders amass on the Alps. Of this year’s 2,700 participants, more than 1,600 were C-suite level within the private sector, and almost half of those were estimated to be CEOs. Notably, 119 of the world’s billionaires also joined the festivities.

This sharpened focus on the role of business, and connected topics of trade and technology, was mirrored in the media presence. Davos’ main street was dominated by pavilions and branding for CNBC, Reuters, and the Wall Street Journal, by far the most visible media displays. Meanwhile political and current affairs press from BBC, CNN and Politico opted for small teams of roaming reporters rather than large, fixed locations and delegations.

2. Skip the small talk

Contrary to Davos’ overall reputation, and experience in recent years, there was very little appetite for general networking and off-the-record briefings from attending press.

Both in our media engagement prior to the week itself, and in our conversations with journalists on-site, they were after two things and two things only. First, quick, sharp, ideally exclusive, headlines, and second, commentary or quotes from senior spokespeople for wider stories they were working on.

In previous gatherings I have attended, journalists were typically receptive to offers of background briefings or introductory coffees during the summit, whether with us as PRs or our clients. However, this year there was a clear sense of urgency to cover all breaking news, and general networking simply was less of a priority.

In addition, more journalists were largely fixed to their desks in the media centre, writing their articles and churning out fast social-native content. When they were able to roam, it was always with purpose – to track down on-the-record spokespeople or conduct interviews.

3. Opinions over announcements

One piece of direct feedback consistently given by journalists throughout our Davos campaigning was that, unless we have something hugely ground-breaking and globally relevant to announce, it wouldn’t be considered ‘news’ in the context of the summit.

As ever, journalists covering the gathering both on-site and remotely were inundated with Davos-related press releases and media alerts. Several contacts admitted they ‘wouldn’t even bother trying to read through their inboxes’.

Looking at some of the major headlines from Davos – the World Trade Organization’s economic forecasting, Ukraine’s campaign for funding and arms, China’s re-opening for business – it’s easy to understand why more myopic corporate or government announcements did not cut through.

Going forward, the recommended approach would be to rely less on press releases and written materials, and instead place greater emphasis on concise media pitches and insightful spokesperson commentary.

From a media standpoint, Davos was as hectic and crowded as ever, and our first-hand impression was that the summit isn’t going anywhere any time soon. However, if the focus continues to shift away from politics and government and more toward business, finance, trade and innovation, so too must communications leads evolve their strategic messaging, the ways they engage with media and the content they offer.

Whilst the Swiss summit may still be a hub for networking and schmoozing, it is clear journalists want communicators and spokespeople to ‘get to the point’. Whether that’s by providing information that’s brand new, strengthens their stories with truly impactful commentary, or finding other ways to stand out from the general news, less is definitely more, and substance matters.

Article

New FleishmanHillard Research Finds Asia Pacific Consumers Care About DE&I and Expect Companies to Act

February 1, 2023

The New Report Sets out a Framework for Corporations to Follow in the APAC Region to Act More Relevantly and Authentically to Meet the Local Needs of the Population

Hong Kong S.A.R. — FleishmanHillard’s Research and Analytics practice, TRUE Global Intelligence™ today launched DE&I Decoded: APAC, a comprehensive report focused on Asia Pacific consumer perceptions and needs regarding diversity, equity and inclusion (DE&I). The report showcases the need for organizations to drastically rethink the way they are engaging with stakeholders and provides a guide for brands that want to act more relevantly and authentically to meet the needs of stakeholders in the region.

“We’ve long known that DE&I is not a monolith in the Asia Pacific region, but with this new data we’ve gained the richest detail we’ve ever seen about what matters to which populations,” said Lynne Anne Davis, Asia Pacific regional president, FleishmanHillard. “From diversity of gender and religion to equity in important economic issues like housing and income, DE&I doesn’t look the same in any two markets in the region. It’s really important to understand these differences as a brand and as an employer to be able to deliver on these values with a range of stakeholder groups.”

The DE&I Decoded: APAC research found:

  • DE&I is important in APAC. Definitions may differ by market, but APAC respondents expect topics, including race, ethnicity and gender to be a central consideration in all communications and business strategies. Fifty-one percent of respondents agreed in the importance of “making people with different backgrounds more included in society” versus only 11% who preferred to keep the current societal structures.
  • Economics are a major factor in facilitating change. Across Asia the population is active in advocacy, with 84% noting that they advocate for at least one issue. Economic issues including economic status, employment status and income top the list, followed by more commonly recognized DE&I topics like gender, social status / class, cultural background and religion.
  • Taking decisive action counts. Organizations taking actions on DE&I are being prioritized over those without commitments or plans in APAC today. Ninety-four percent of respondents cited at least one action that companies could take to showcase an authentic commitment to DE&I.

“What we saw in the data is a unique lexicon for DE&I that stakeholders across the business world, governments and beyond can use to build a more equitable and inclusive society,” said Leela Stake, FleishmanHillard FH4Inclusion lead and co-lead for the True MOSAIC DE&I practice. “While the language used to discuss these topics differs, the need for change is high. Especially when it comes to the elements needed for all to build a better life – education, income and safety. We saw respondents actively taking a stand and pushing for change in these areas.”

Steps organizations need to take around DE&I in APAC:

  • Communicating about DE&I. APAC consumers (90%) expect companies to act and communicate about DE&I; however only 3% of respondents noted that they remember getting information on the topic from their employers.
  • Defining the strategy with actions and goals. Meaningful action starts with a plan and actionable goals. They can be modest to start, but require commitment, communication and transparency.
  • Prioritizing dialogue and education. Rather than one-way communication, organizations need to engage in conversation around DE&I topics and invest in additional training and education. Thirty-six percent of respondents expect employee training on the topic and 83% expect companies to have a DE&I leader.
  • Customizing communications by market. While there’s temptation to send a single communication, language used to discuss DE&I varies greatly by market. Communications and plans need to be tailored for each market and speak to the elements of their global DE&I strategy that resonate in that market.

“The DE&I Decoded: APAC study’s results speak to how high the demand is for brands to take actions related to DE&I,” said Michael Rinaman, managing director of TRUE Global Intelligence in APAC and global analytics lead at FleishmanHillard. “Even though priorities are different depending on the population you’re speaking with, people in the Asia Pacific region overwhelmingly call for action from governments and from companies to improve society. This may come through training and education, or it may come through DE&I leaders in the region making discrete, actionable plans to improve their organizations and workplaces.”

Research for DE&I Decoded: APAC was conducted by TRUE Global Intelligence, FleishmanHillard’s in-house research and analytics practice, with survey fielding occurring from September 16-27, 2022. The report is based on a survey of 5,106 people across the APAC region, including population weighted samples for Australia, China, Hong Kong S.A.R., India, Indonesia, Japan, Korea, Philippines, Singapore and Thailand. It revealed the unique needs of each market, along with compelling data regarding emerging trends in the region, information about where people consume information about DE&I and how economic equity influences action.

About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021 PRovoke Global Agency of the Year, 2021 ICCO Network of the Year, 2021 Campaign Global PR Agency of the Year, 2022 PRWeek U.S. Agency of the Year and Outstanding Extra-Large Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; 2021 PRWeek UK Large Consultancy of the Year; Human Rights Campaign Best Places to Work for LGBTQ Equality 2018-2021; and to Seramount’s (formerly Working Mother Media) “Top Companies for Executive Women” list 2010-2021. FleishmanHillard is part of Omnicom Public Relations Group, and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.

About Omnicom Public Relations Group 
Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, language strategy, global health strategy and change management. As the largest group of communications professionals in the world, our employees provide expertise to companies, government agencies, NGOs and nonprofits across a wide range of industries. Omnicom Public Relations Group delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. Omnicom Public Relations Group is part of the Communications Consultancy Network, a division of Omnicom Group Inc. (NYSE: OMC).  

Article

Inspiring Food Literacy and Healthy Eating Habits in Children Through FH4Inclusion

January 26, 2023
By Rhea Bartlett

Sacramento, California is the Farm-to-Fork capital of the world, yet 58% of Sacramento kids rely on free and reduced lunch programs. Our current food system is taking a toll on our health and our kids’ health, but that’s where Food Literacy Center (FLC) and FleishmanHillard’s FH4Inclusion efforts make a difference. How? By inspiring kids to eat their vegetables.

In 2016, Amber Stott, FLC’s founder and Chief Food Genius approached FleishmanHillard’s Sacramento office with the possibility of partnering on a pro bono basis. As an office with a passion for food and a love for their city, it was a perfect match. Since then, we’ve been supporting FLC through ongoing communications support and events large and small.

FLC teaches elementary students in low-income neighborhoods fruit and veggie appreciation, cooking skills, how to read nutrition labels and the environmental impact of their food choices with a curriculum that’s fun for kids. With FleishmanHillard’s communication expertise, strategic planning and graphic design support, FLC is changing lives in the local community, and with hopes to reach the nation.

Our Sacramento team provides valuable support across FLC’s programs and initiatives. Twice a year, we promote their Kids Farmers Market to the community through the local press. In addition to promoting key moments such as Big Day of Giving and Giving Tuesday. In 2021, Amber started a podcast titled “Raising Kale” featuring conversations with movers and shakers across the food industry, including educators, chefs, farmers, food-equity advocates and community partners with whom FleishmanHillard assisted in connecting and coordinating. Most recently, our design team created a video celebrating FLC’s 10th anniversary.

In late 2021, FLC received the keys to their brand new self-titled facility that will be home to their cooking school. Previously, the nonprofit operated out of a small portable building. Now they have a 4,500 square foot space on 2.5 acres of land for their day-to-day operations. This new space can host about 30 students for cooking classes and includes a prep kitchen for staff and volunteers to prep food for after-school programs at Title 1 schools, as well as a space to host programs open to the community.

In October 2022, FLC hosted the grand opening of its new facility. For this momentous occasion, FleishmanHillard provided strategic and tactical expertise in media relations, ultimately resulting in broadcast coverage for the event and interviews with three major local news stations. Additionally, we staffed the event to assist in media coordination, event coordination and event photography.

The organization recently announced that they received major funding to construct the Food Literacy Center farm right outside of their new facility. As FLC grows, our office will continue to provide public relations expertise to highlight the positive impact of food literacy programs and underscore the importance of food and nutrition education for children in the Sacramento region. Undoubtedly, the FLC will become a place in the community where students and their families can build their skills and knowledge to live happier and healthier lives.