Tick Tock Tech – Consumer and Technologists are Asking: Who Will Reinvent the QR Code?
May 2, 2022
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Technological innovation can come from the pursuit of convenience or a need to solve a widespread problem that many of us are experiencing at once. This has resulted in innovation that is here to stay, from safe and swifter ways to pay to the ability to ensure we are almost never lost, thanks to the tiniest amount of cellular reception powering our favorite map apps. But occasionally, the key to solving one of society’s most common problems may be to look back and not forward – back to 1994 and the invention of the quick response (QR) code.
Current QR Code Uses and Concerns
You cannot go out in public in 2022 without seeing a QR code. The unmistakable mosaic tile that simultaneously appears both futuristic and retro can be found on storefront windows, giving users quick access to a website or hours of operation. It has virtually replaced physical menus in every restaurant, regardless of casual or formal settings. They’ve also been found as sidewalk chalk art or wild postings on scaffolds and construction sites.
It was not always like this. Despite the QR code’s introduction in the early 90s, you would be forgiven if you thought it was a recent innovation. The iPhone was not able to scan QR codes in its native camera app until just a few years ago, which has no doubt helped drive consumer adoption. In fact, one report noted there was 94% growth in use from 2018 to 2020 and two-thirds of survey respondents said the codes make life easier. So, success is on the QR code’s side. It is popular with businesses, does its job with almost no errors and consumers say they love them. Yet, when you zoom out there is ground to wonder: why hasn’t anyone reinvented the QR code?
One design flaw of the QR code is that for all its complexity, it fails to communicate where scanning it will take you. Instead, the information you will access by scanning is usually implied by the code’s physical placement or communicated with free-floating text somewhere around the code. Yet, we have collectively granted QR codes trust to take us somewhere safe in a way we do not for URLs, despite the fact the URLs include brand names and keywords to provide the recipient with more information. One brand’s recent Super Bowl QR code commercial was just as beloved by consumers as it was maligned by critics for asking viewers to scan a QR code without context. Viewers, it seems, were happy to. This is not an isolated brand event. A large tech company just recently flew drones into a QR code shape over a major city, inviting residents to scan the code in the sky, sparking similar amounts of praise and security criticism.
Building a Better QR Code
A QR code reinvented for today might want to solve the security context issue, incorporating text or standardized icons that communicate what the user will receive from the code itself. A look at today’s most popular apps reveals another opportunity. Implementations of QR codes implies one thing – it simply looks outdated in today’s aesthetically-driven tech world. Big brands have taken inspiration from the format but altered the grid with fun art, glowing lights and other iconography to make the codes look more like surprise-and-delight art and less like an ISCI barcode you scan at self-checkout.
Maybe we do not need a visual code at all. Perhaps the QR codes’ successor is already here in the form of Near Field Communication (NFC), which provides similar tap-to-access experiences in about every scenario a QR code can. While NFC may be most popular at payment and commuter kiosks for now, they could give QR codes tougher competition at ticket counters and restaurants in the years to come.
While there is something inspiring – and perhaps poetic – in seeing a little known, nostalgic 1990s technology click perfectly into our 2022 lives by blending our love for smartphones, going contactless and instant gratification, time itself may be the toughest challenge the QR code has to overcome. The QR code’s current popularity was reestablished as a result of the pandemic, but soon enough, we may no longer face the problem the QR code solves. If it is to stay, it will need an upgrade that prioritizes fixing its flaws over delivering simple and immediate convenience.
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FleishmanHillard UK’s Consumer and Brand Marketing team further expands its senior bench with the appointment of Hadassah Cullen to the new role of head of consumer health. Hadassah will focus on growing the Consumer and Brand Marketing team’s specialism in the fast-growing consumer health and wellness sector, and take a leadership role with clients such […]
If we are lucky enough in this life, we may enjoy a once-in-a-lifetime opportunity to work with one of our heroes – whether a person or an institution – who has made a lasting impact on the world and whose legacy transcends time and carries on with each generation.
That shining opportunity happened to me when FH4Inclusion, FleishmanHillard’s global pro bono initiative, and True MOSAIC, our DE&I practice, were invited to collaborate with The King Center for Nonviolent Social Change (also known as The King Center) based in Atlanta. During the past few years, we had the esteemed honor of working with The King Center’s CEO Dr. Bernice A. King and The King Center’s PR and communications team.
Our first assignment with The King Center was the BE LOVE campaign. In collaboration with BBDO and Hearts & Science, we helped rally support around creating the Beloved Community – a way of living and a place where we can all work and play in peace and harmony and be treated as equals. We also worked to position Dr. King as a thought leader on voting rights, following the passing of Georgia’s restrictive voting legislation last year.
Since then, starting this January, we worked with The King Center to launch its new digital offering Nonviolence365® (NV365), a learning opportunity that trains people how to use Dr. Martin Luther King Jr.’s philosophy and principles of nonviolence to fight for social change. NV365 was announced a week before MLK Day, which brought on a unique set of challenges for FleishmanHillard and Dr. King’s communications team who was already preparing for one of the most important days of the year for The King Center. We were also asked to promote Dr. King’s new children’s book “It Starts with Me.”
In honor of Black History Month, our True MOSAIC global practice co-lead, Adiya Mobley, facilitated an insightful internal discussion with Chance Patterson and Mina Bryant from The King Center. The conversation introduced the broader FleishmanHillard community to The King Center and discussed the importance of creating a Beloved Community in the corporate environment, among other topics.
The King Center participated in FleishmanHillard’s TRUE Self x True MOSAIC process, a collaborative effort that helps to define an organization’s foundational narrative, positioning and messaging in context to key stakeholders. The team helped define and articulate the work and mission of The King Center over the course of several workshop sessions.
“The work we’ve done alongside The Martin Luther King Center for Nonviolent Social Justice has been some of the most rewarding for many of us at FleishmanHillard,” said Jerry Tolk, senior partner & general manager of the FleishmanHillard in Atlanta office. “We were able to raise the profile of The King Center and Dr. King both nationally and internationally and garner visibility for NV365– an online social justice program that is central to the institution’s mission and the legacy it’s constantly growing and evolving.”
We encourage you to sign up for NV365 at thekingcenterinstitute.org to explore MLK’s philosophy of nonviolence and to become a part of creating the Beloved Community we all aspire to live in.
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A Collaborative Approach to the 2023 Farm Bill: Uniting Both Sides of the Aisle Around Top Priorities
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While Congress remains exceptionally polarized, there is a glimmer of hope for bipartisan collaboration in the upcoming reauthorization of the Farm Bill. There are a broad range of stakeholders, ranging from farmers, food companies, nutrition advocates, and of course, policymakers who will have to sell the package to their constituents.
Given the current Farm Bill became law in December 2018, members of Congress have already begun policy negotiations and discussions during subcommittee group hearings in anticipation of the 2023 Farm Bill, which is set to expire on September 30, 2023. Historically, Farm Bills vary in time from introduction to passage, with the 2018 bill taking eight months to pass and the 2014 bill taking more than 21 months. The 2023 Farm Bill, drafted by members of Congress sitting across House and Senate Agriculture Committees, will seek to address the sector’s most pressing and evolving needs: nutrition, smart-climate agriculture and consistent training and education across the workforce.
Nutrition and Food Security
The nutrition portion will likely be the most contentious – but vital – element of the 2023 Farm Bill. Detailing topics such as nutrition assistance, management and commodity support, and conservation, it will touch every part of the food and beverage ecosystem. Given its impact on program recipients throughout the nation, these elements are increasingly important to reflect the agility and flexibility demonstrated throughout the pandemic. From nutrition and emergency assistance to supplemental food programs for seniors, citizens across the country rely on the outcome of this bill to meet the ever-evolving demands of the people.
Smart-Climate Agriculture
Mirroring the Biden administration’s approach, climate-related facets of the package will include voluntary, pro-production incentives that have the potential to result in a complimentary income stream for farmers. The climate-smart approach is being articulated as a process-based comprehensive strategy and keeps the farmers’ best interests in mind. A climate solution is imperative to the agricultural industry’s future and supports the collaboration and integration of both stakeholders and producers.
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Agriculture and food industries both seem to see consistent, measurable, research-based information to inform the workforce training and education programs. As our 2021 Authenticity Gap – Power of Authenticity Report found, 79% of consumers say that brands should focus on developing working practices that protect the environment as they prepare for the future. From best practices on-the-ground to food storage in the supermarket, all individuals involved in the various steps of the supply chain will benefit from continued training and education.
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The 2023 Farm Bill will address the paradigm shift taking place in the agricultural sector, acknowledge the generational impact on the industry, and further underscore the importance of food security. Food and beverage companies should closely observe the Farm Bill’s path to law given the broader implications to key stakeholders and the industry. While many proposals won’t make it into the final bill that gets sent for President Joe Biden’s signature, a select few will serve as powerful messaging vehicles and raise visibility around important reputation issues for firms.
No exception to previous years, the final package will impact every American in a way that so few others do and will require immense collaboration and compromise on both sides of the aisle — and the final product will impact the food and beverage ecosystem for generations to come.
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ST. LOUIS, April 18, 2022 – FleishmanHillard’s Cannan Wong and Serena Kwan took home the gold at this year’s Hong Kong Young Lions PR Competition. Cynthia Lu and Angel Ou from BlueCurrent Group, FleishmanHillard’s specialty brand, were runner-up in the competition. Both teams developed integrated PR campaigns aimed to raise awareness and understanding of dyslexia.
The global public relations and marketing firm’s Traci Medrano and Maeve Zolkowski earned the Bronze award at the U.S. Young Lions PR Competition for their innovative strategy for The Leukemia & Lymphoma Society.
Presented by Cannes Lions, the Young Lions PR Competition is a creative communications competition where teams of young professionals shape a PR strategy, demonstrating their creative process. The teams compete on a national scale. The winner of each country go on to compete at the global level.
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FleishmanHillard in Hong Kong’s Cannan Wong, account manager [left], and Serena Kwan, account executive [right]
FleishmanHillard in Dallas’ Traci Medrano, associate creative director [top], and FleishmanHillard in Chicago’s Maeve Zolkowski, senior account executive [bottom]
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