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Article

As Seen at Cannes Lions: To Break Through, You Have to Earn It

June 26, 2025
By J.J. Carter

In a time of uncertainty and saturation, attention isn’t given. It’s earned through simplicity, creative craft and AI grounded in reality.

Cannes Takeaways

You could feel it in every conversation. The C-suite under pressure. Creators calling for accountability. Agencies asked to solve faster, smarter, more intentionally. What cut through in the award winners and on the stages was a clear focus driven by data and human insight. What earned attention never felt like trend-chasing. It was about clarity and credibility, driven by a truth that set creative teams loose. For all the talk about AI and cultural disruption, what stood out was that brands want to move with confidence through complexity. And in a year defined by volatility, that confidence is earned, not bought.

Now that Cannes Lions is in the rearview mirror, here’s what’s clear to me:

Earned attention is the new baseline.
“E” has, at times, felt like a silent vowel in the traditional PESO model. But that’s changing fast. As generative platforms reshape how brands are surfaced, summarized and shared, it’s earned media that’s proving to be one of the most powerful drivers of visibility. Credible coverage doesn’t just build trust. It improves discoverability. And in a world increasingly shaped by GEO (generative engine optimization), earned media helps brands control not just if they show up, but how they show up. When sharp campaigns are celebrated by trusted voices, they generate stronger engagement and deeper response. That’s earned attention you can’t buy and it’s what increasingly separates noise from positive reputational impact.

Creativity without credibility doesn’t travel.
Culture can’t be expected to resonate when it’s bolted onto a campaign at the last minute. The best work at Cannes was in conversation with the cultural moment, often spoken by creators serving as constant partners instead of rented voices. They proved essential to telling a brand story in a genuine way and were worth far more to campaigns than the amplification they brought to the table. Creators helped build these programs from the inside, developing a community voice and a deeper connection to cultural truths.

Simplicity and a return to IRL wins.
The boldest campaigns were the sharpest ones, not the biggest. Simple ideas that felt personal and true. Smart executions that scaled across channels and continents because they tapped into universal truths, united communities and delivered considered solutions. This year, many of those executions signaled something deeper: digital reach alone is no longer enough to break through. Many celebrated campaigns reintroduced physicality into the brand experience: tactile moments, IRL activations and shared cultural touchpoints that audiences could feel. There’s a pull back toward the tangible and when simplicity meets sensory, the connection was stronger.

AI is already shifting expectations.
The conversation around AI has quickly evolved from “what’s possible” to “what’s useful.” Less wow, more right now. CMOs and CCOs demand tools that move creative ideas forward with speed and clarity and that introduce infrastructure that fits with their own creative workflows. That reinforces the path we’re on, building tools shaped by the lived professional experience of communicators and grounded in human context.

Precision beats prediction.
Everyone is navigating the same uncertainty. What matters is how you respond. The work that stood out didn’t dance around complexity. It met it head-on by reframing risk, cutting through noise and moving audiences with purpose.

Cannes reminded us: this isn’t just the age of creativity. It’s the age of earned attention. And in a time when breaking through is fragile, attention is fragmented and AI is rewriting the rules, the brands that lead will be the ones who stop talking at people and start showing up for them with bold ideas grounded in truths that meet this uncertain moment.

That’s what our craft makes possible. That’s what we’re here to build.

More Cannes Takeaways: Creativity in the Age of Uncertainty | How Cultural Connections Build Brand Credibility | What Will You Build With Creators? | What Cannes Revealed About AI

J.J. Cartner width= J.J. Carter is President and Chief Executive Officer of FleishmanHillard.

 
Article

What Cannes Lions 2025 Revealed About AI

June 20, 2025
By Emily Frager

This year at Cannes Lions, the AI conversation shifted. I heard it move from fascination with endless applications to a deeper reckoning with what it means for how people connect, tell stories and navigate being human.

One moment that grounded me came from the Behavior, Beauty and Power of Connection session with Malcolm Gladwell, who reminded us it took 20 years for the telephone to be used for personal conversations. The full effect of AI on our world and our work is still unfolding. But here’s what we do know and what I heard reinforced all week long:

1. Change Is Hard. Creativity Is How We Get Through It.

Gladwell said it best: “You can talk about a problem, admire a problem or you can find a solution.” Accepting that change is necessary is one thing. Acting on it is another. What I heard is that creativity is the essential catalyst. It’s how we bridge uncertainty and unlock new thinking. In today’s environment, there’s a premium on it. Not just for campaigns, but for transformation. We’re seeing AI play a growing role in this shift, where the best applications are helping teams reframe how they work and how quickly ideas can be tested, improved and deployed.

2. This Is an Exciting Time for the Courageous

In a world where the rules keep shifting, courage looks like curiosity, experimentation and a willingness to get it wrong before getting it right. As Gladwell put it, “try more crazy s—.” He’s right. Now is not the time for perfection. It’s the time for boldness, play and progress over polish. And when new tools allow you to model outcomes or test messages before launch, you create space to take these bigger swings.

3. The Gen AI Era Favors PR

LLMs (large language models) are trained on PR and editorial content. They’re designed to recognize and value what we create but they can’t replicate our ability to influence the sources, shape the narrative or make emotional connections that change hearts and minds. And this comes at a time when real-world PR activations are also in high demand, offering a tactile, human counterbalance to online brand experiences.

4. How To Gain an Advantage

Across client work, I’ve seen AI be most effective when it mirrors how people actually make decisions. From message testing to rapid-response issue tracking, the value lies in building tools that fit into how teams already work, not forcing them into rigid systems. Proof-of-concept work is showing real results and that momentum is only growing. The investments in the tech and the teams of communicators powering it are smart, strategic and set us up for long-term value.

5. Creativity Is the New Competitive Edge

If Cannes made anything clear to me, it’s this: AI is reshaping how information is collected and shared. But we still shape the sources and we still create new ways for people to connect.

The more creatively we do that, the more essential we become. Let’s keep moving with curiosity, courage and a belief that PR is not just relevant in the GenAI era. It’s essential.

Emily Frager Emily Frager is FleishmanHillard’s Chief Client Officer.

 
On the Ground at Cannes
Article

Culture Connections Build Brand Credibility

June 17, 2025
By Lauren Winter

On the Ground at Cannes: Uncertainty and AI are clearly the buzzwords of Cannes 2025, based on how many conversations they’re dominating here. But what’s less spoken and still just as obvious: culture isn’t a campaign lever. Rather, it’s the ultimate credibility layer.

It’s a polarized, fatigued, AI-saturated market and the brands that are winning are those baking culture into their very foundation, not those who toss it in at the end. As we’ve long said: culture converts, but only when audiences feel it’s real.

Consumers’ “BS alarms” are in overdrive. Rightly so, in a moment where generative AI challenges every notion of authenticity. And that’s not just a Cannes stage soundbite. It’s showing up in client conversations, creative brainstorms and creator briefs. The work breaking through isn’t slick or soulless. It’s grounded. It starts with human truths, not tech tricks. It understands the friction between brand ambition and cultural reality.

That creative tension, whether performance and purpose or content and credibility, is everywhere. A Creative Contradictions session with Adweek summed up the crossroads well: “Is less more, or is more, actually just more?!” As we often tell clients: avoid the slop. Don’t serve up the beige buffet of algorithm-chasing content. But stay out of the feed entirely, and you risk irrelevance. The challenge: show up without selling out.

Along the Croisette, one theme echoed loud and clear from CMOs to CXOs: emotional connection can’t be sacrificed for functionality. That means creative leaders need a delicate balance of EQ + IQ + AQ (adaptive intelligence, another buzzword that I’ve heard on loop) to guide teams through the collision of automation, emotion and fragmentation.

Creative Contradictions Panel
Sitting in on the Creative Contradictions Panel

Cannes sessions spotlighted creators not just as media extensions but as cultural conduits. MVP campaigns are emerging from co-creation, community-first planning and influencer intimacy over transactional placements. And one thing’s clear: if your brand isn’t contributing to culture, it’s eroding its credibility quickly. The gut check to make sure brands are culturally aligned is essential.

We’re not surprised. These themes mirror our own “Beyond the Basket” report, which explored Gen Z’s emotionally charged, non-linear path to purchase. They don’t want brands to speak louder. They want brands to listen to and reflect their needs.

So, how do you show up with credibility? What I’ve heard here reinforced a year’s worth of conversations leading into Cannes:

🛍️ Stop separating comms from commerce. Retail and reputation now share the same story arc.

✍️ Ditch the overly scripted. The best work is fun with the brand—not at its expense.

🔄 Don’t chase culture. Be in conversation with it. Culture isn’t a trend. It’s how trust is built.

People are anxious, overwhelmed and craving meaning. They’re not just looking for storytelling. They want emotional support and substance that can immediately define a brand. The most successful brands aren’t the loudest. They’re the most attuned.

Purpose hasn’t disappeared. It’s evolved. I’m happy to hear a doubling down on levity where humor can do heavy lifting, soften stigma, amplify advocacy and remind us we’re human. Even AI works better with a wink.

The vibe this year? Hope shot through with hesitation. But the direction is clear: stay in motion, stay in culture and keep your work emotionally attuned. Because in today’s economy of attention and emotion, belief is the real ROI. And culture is how you earn it.

Jim Joseph width= Lauren Winter is FleishmanHillard’s global managing director of consumer culture and the head of brand marketing for EMEA.

 
On the Ground at Cannes
Article

Creativity in the Age of Uncertainty

June 16, 2025
By Jim Joseph

On the Ground at Cannes: There’s always a certain kind of energy on the ground at Cannes. But this year, it feels as much like a reckoning with what creativity must become as it is a celebration of a year of groundbreaking work. Yes, we’re honoring culture-shifting campaigns. But more than that, we’re witnessing a recalibration of what it means to build brands through creativity that must stay ahead of the times.

I’ll admit I arrived in Cannes feeling a bit dazed and confused by the state of the world. I wasn’t sure what I’d take away from the sea of experts and sessions ahead. But from the moment I stepped onto the Croisette and into the Palais, I felt creativity begin to work its way in—offering perspective, energy and solutions to the uncertainty surrounding us all.

Every conversation circles a similar tension: how do we lead brands through a world that’s constantly shifting—technologically, culturally and emotionally—while staying grounded in purpose and connection?

Some are waiting for change to catch up through legislation, regulation or policy. But that takes time. Creativity doesn’t sit still. It’s raring to go. It’s the lever we can pull now—every single day—to evolve brands in real-time. And what I’m hearing over and over again is this: creativity must evolve. And fast.

That’s what makes this week so powerful. For 51 weeks of the year, we’re heads down—delivering, adjusting, moving fast. But here at Cannes, we get to zoom out, reconnect with our craft and remember why we chose this industry—whether it was two years ago or twenty. We focus on the work and how to continually improve it.

And I’m picking up patterns from those doing just that. Not with theory, but with action:

💡 Bold ideas come from belief, not budget. I’ve seen this cut across industries at the start of the week: the best creative work isn’t born from excess—it’s born from conviction and a sharp understanding of audience signals. Think smart, scalable and sustainable campaigns that stay true to the brand, reward instinct and have the courage to do things differently.

💡 Creativity is being operationalized. It’s built into how decisions get made, not just how campaigns get launched. Ideas are judged by clarity, not polish. Four-slide pitch decks that cut to the a-ha. Weekly 15-minute concept reviews that favor momentum.

💡 Speed is essential. Culture moves fast—and brands that matter are keeping pace or setting a new one altogether. They’re doing it with confidence, not chaos. That’s the counter to the uncertainty we all operate in. The strongest brand teams are structured to act on signals, make real-time calls and adapt quickly.

💡 The human spark still matters. AI is everywhere—and rightfully so. But the best leaders are asking grounded questions: how does this make our message more human, more trusted, more meaningful? One tactic I’m hearing is the use dual of AI agents—one protagonist, one antagonist—to challenge assumptions and reveal underlying tension. But here’s the thing: AI is only as powerful as the brand instincts behind it. That comes from our own experience. From our earned best practices. From riding out moments like this before.

💡 Boldness is back. Brands making moves are giving themselves permission to leave the expected path and go the unexpected way. There’s a renewed focus on the 70/30 model—where 70% of energy goes to what’s proven, the tried and tested strategies, and 30% to the wild cards, the innovative and experimental approaches. If it hits, it scales. If it doesn’t, it teaches. The tried and true doesn’t work anymore—and pretending it does only adds to the uncertainty.

💡 Let your community lead. Your audience is your voice. In uncertain times, let them speak for you. They bring clarity. They bring joy. And when they do, give it back.

What’s becoming clear is this: creativity isn’t being managed. It’s being embedded—as a core function in how teams operate, how leaders lead and how decisions get made when the answer isn’t obvious. Creatives are more than makers—we are trusted counselors, translating signals into the work that keeps brands stable in the chaos. And in uncertain times, creativity becomes more than a differentiator. It becomes a stabilizer. A spark. A strategy.

If the kickoff of Cannes is any indication, the brands that thrive next won’t be the ones with the flashiest message. They’ll be the ones with the clearest voice, the fastest reflexes and the courage to build what’s next before someone else does.

Jim Joseph width= Jim Joseph is FleishmanHillard’s global head of brand impact, responsible for leading global brand business across B2B, B2C and B2G audiences, leveraging communications to enable commerce and business outcomes for the agency’s clients. He is a member of FleishmanHIllard’s Global Executive Advisory.

 

 
On the Ground at Cannes