Culture is squealing and Advertising Week was listening.

Last week, I spent the entire day locked in on Advertising Week’s Insights Stage. It was a marathon of back-to-back talks and the topics were all over the map: Labubu and cultural timing, ROAS (Return on Ad Spend) and the CFO, trade-press editors and AI detectors, breast cancer research funded at the beauty counter, livestreams and founders who overshare on purpose. The speakers ran from Canvas8 strategists and Analytic Partners modelers to Ad Age and ADWEEK editors and Rebecca Minkoff.

None of these sessions should have had anything to do with each other. Yet they kept circling the same few ideas.

The Common Threads

Five themes surfaced in almost every session:

Receipts beat persuasion. Finance wants incrementality but editors want proof, numbers and real access.

Participation beats portrayal. Ulta associates told their own stories.

A story needs a next step. One billboard linked a QR code straight to mammogram booking. Representation only counts if people can actually get the product.

The org chart gets in the way. Social budgets sit apart from retail budgets and marketing apart from finance. Management layers keep leaders away from the customers they serve.

Human authorship is getting scarcer, and worth more. Editors are rejecting AI-written bylines and asking for “expert writes first.”

Those are the obvious threads. As a futurist, I look to find the ones that aren’t obvious.

The Non-Obvious Threads (aka the foresight layer)

The need outlives the object. Labubu, flights with no entertainment, GLP-1 chatter: each is a container for a deeper shift. Foresight tracks the tension underneath, not the toy on top.

Time is the hidden variable. ROAS rewards the click while brand pays off over years. Editors need hours for some stories and weeks for others. Whoever controls the time horizon controls the strategy.

Drift is a leadership disease. BlackBerry didn’t fail at forecasting. It fell in love with the assumptions behind their last win and historical data. Foresight is a management habit.

The future arrives from the edges. It came through rural communities, young survivors and founders willing to say the quiet part out loud. Signals are found on the periphery.

Vulnerability can be an early-warning system. One overshare showed why followers were putting off mammograms. A briefing that ends with “no story” is still data. Discomfort is often a signal arriving early.

Why bold, why now

As the leader of FleishmanHillard’s Culture Foresight capability, I see that last point every week. Most organizations notice the signal and then flinch…too…late. Case in point, in chaos, most of us rely on four reflexes:

Fight

Flight

Freeze

Fawn

The Chaos Advantage, our new study with Contagious, argues for a fifth move:

Flipping the script!

That means changing the situation so completely that your competitors lose the advantage they were counting on.

The best moves in chaotic times are bold moves, because caution turns out not to be safe. In our research, safe brands and bold brands faced public backlash at identical rates. Fifty-eight percent of leaders said missing an opportunity through caution happens more often than paying for a bold move. Playing it safe doesn’t lower the risk. It just guarantees you lose the upside.

The stage was full of script-flippers.

Estee Lauder and Ulta turned the beauty counter into a public health announcement for breast cancer awareness.

Amazon made livestreaming a source of both social clips and paid ads, giving siloed social and paid media teams a reason to plan together and share content.

Analytic Partners didn’t fight finance for more budget. It started speaking finance’s language.

Rebecca Minkoff overshared her struggles building her business, which drew female founders out of the woodwork and into the Female Founder Collective.

A diagnosis became a billboard, and the billboard became a booking, and the bookings became a community: Million Mammograms.

In each case, the move changed the terrain – flipped the script – instead of trying to win on it. Think: when they zig, you zag…or leapfrog. Chaotic times require different tactics: not chaotic tactics, but strategically bold.

What this means for us

For those of us in agencies and in-house teams, the job is changing. We can’t keep spotting trends and filing them away. Foresight has to become a decision system: watch, test, act, with an owner and a review date. Additionally, Foresight can no longer be grounded in historical precedent and linear, predictive algorithmic forecasting because a chaotic future is not a straight line. Culture now moves faster than our approval chains, AI is accelerating culture, and chaos is the hallmark of cultural context. The brands that win will be the ones that build systems favoring agility, paradigm shifts and boldness.

I left the Advertising Week Insights Stage convinced of one thing. The future isn’t hiding. It’s in plain sight, sitting on a stage in midtown NYC, waiting for someone brave enough to act on it.

In chaotic times, the riskiest move is the one everyone agrees is safe. The Insights Stage told the same story again and again: the marketers that win the future will flip the script before chaos flips it for them.

Sarah DaVanzo is a global integrated marketing communications leader and head of FleishmanHillard’s Culture Foresight and Innovation capabilities, Sarah writes for Rolling Stone and Fast Co. and is the author of Exotic Thinking: A Code to Innovating in the Age of AI (Wiley, April 2027).

The case for marketing moving from broadcast to participation

I think we have been asking the marketing mix to do the wrong job.

For decades, we organized marketing around distribution: paid, owned, earned, social, creators and experiences. How do we get our story into the world, and how do we make it travel?

But culture moves too quickly for a campaign calendar to tell us what matters. Communities are too fragmented to behave like a single audience. A competitor can change the temperature before the next planning meeting.

Today, the story isn’t ours to own.

During Advertising Week, FleishmanHillard took the ADWEEK House HQ stage with Elyse Blouin of Lowe’s, Janelle Panebianco of Papa Johns and our client AJ Jones II of Monumental Sports & Entertainment to discuss how their experiences in modern marketing track against our new study, The Chaos Advantage. Their perspectives were different, but the theme persisted: in a fragmented culture moving at extraordinary speed, the brands that move first, rather than wait, aren’t the ones acting on everything, but they are the ones listening hardest. Watch the Full Panel Here

Panebianco said it best: “Culture moves faster than the speed of light. There is no longer one monoculture to follow. There are micro-communities. The old linear storytelling journey doesn’t really exist anymore.”

So what do you do? You listen. You use data. You understand where and when your brand has something meaningful to contribute. Then you move.

That is a different definition of speed. Not getting a campaign through approvals faster, but being close enough to culture to recognize an opening while it’s still an opening.

Jones described it as “setting your own table.” No team can wait for someone else to create the conditions for them. In sports, where fans increasingly shape how a team is understood, he described the responsibility to become a kind of cultural utility, creating things that can live in the community, while knowing when to shape culture and when to let culture play.

That idea extends far beyond sports. The most interesting brands today aren’t trying to insert themselves into culture. They are trying to create something culture can use. That requires listening before broadcasting.

One of my favorite examples is the work our client Marisa Thalberg and her team are leading to bring JCPenney back into the cultural zeitgeist. They didn’t begin with a product brief or seasonal calendar. They began with something they heard: “Really, JCPenney?”

There was disbelief, a question mark attached to the brand. So they turned the question mark into an exclamation point. “Yes, JCPenney!” That shift created an entirely different posture, an underdog mentality that gave the team permission to keep listening for moments when the brand was underestimated, and turn them into opportunities:

The Other September Issue.

The Other Paris Runway.

The point wasn’t convincing people JCPenney had suddenly become something it wasn’t. It was giving them a reason to reconsider what they thought they knew.

That is also why we should rethink where earned sits in the marketing mix. Earned isn’t the ending, it’s the start. It tells us what is gaining traction, what communities care about, where attention is moving. And earned is where the market talks back. That framing can shape the brief before a dollar is spent behind it. The signal should come first.

Elyse Blouin made the same connection from a different angle: “We sit on so much data, and that enables us to move quickly. Then, we give our creator network the keys.” I love that. The brand doesn’t have to control every expression. It needs to create something worth participating in. That’s earning it.

In a second panel at Advertising Week, FleishmanHillard was joined by modern challengers Patrick O’Keefe of e.l.f. Beauty, our client Stephanie Evans Greene of JetBlue and Lexi Wolfe of Contagious, our partner in creating The Chaos Advantage.

O’Keefe discussed e.l.f. Beauty’s “Zero Distance” approach. The brand reads comments, listens to what its community wants, learns and leans in. All at e.l.f. speed. When 77% of that community said they wanted hair care, e.l.f. launched it. Its CEO goes directly onto Twitch, not to broadcast, but to listen. The community isn’t an audience waiting to receive the brand’s story. It’s helping determine what the brand becomes.

Wolfe got to the heart of it: in a marketplace this uncertain, it’s incredibly expensive to try to own your narrative and broadcast it yourself. The brands winning know what they stand for, but stay flexible about how that meaning shows up. And when they “share the pen,” the effectiveness is magnified.

Being willing to share authorship requires a different relationship with certainty. Evans Greene made the point that being data-centric doesn’t equal certainty. Technology and humanity aren’t competing forces; technology should make human experiences better. As she put it, “humanity is the new luxury.”

So how can we be more human, move at the speed of culture, listen, and be bold, all during a time when predicting what’s next is impossible, and relinquishing control feels uncomfortable?

Get comfortable with discomfort, like your business depends on it.

That’s where The Chaos Advantage becomes useful. Our survey of 1,000 senior global marketing and communications leaders found a striking gap: 88% believe bold creative drives impact, yet most organizations still produce mostly safe work. Two-thirds say their risk-management processes block action more than they enable it. Bold work takes seven days to get approved, more than twice as long as safe work. Safe and bold brands experience public backlash at almost exactly the same rate, roughly one in five. We’ve built enormous machinery around protecting brands from backlash. The data suggests caution doesn’t make the outcome safer. It may just make us slower.

Dull, uninspired creative doesn’t just disappear into the feed either. Brand conversion drops 37% and long-term ROI falls 14% when organizations default to it. And 42% of leaders have already watched a competitor take share while they waited.

So the question isn’t whether brands should take more risks. It’s whether they’re listening enough to know which risks are worth taking. And what could we lose if we don’t?

Listening used to be reserved for risk management. Today, Reputation and Brand Impact together are what give businesses the license to lead and grow.

Listen. Notice. Interpret. Create. Participate. Respond. Then put the full power of marketing behind what has earned the right to travel.

Cameron Shields is FleishmanHillard’s Global Head of Consumer, Brand Impact .

The world is getting harder to predict—and waiting for certainty may be the riskiest move a brand can make. As consumer behavior fragments, culture moves in real time and outside voices can reshape perception overnight.

We partnered with Contagious on The Chaos Advantage, revealing a striking gap: 88% of marketing leaders believe bold creative wins, yet most organizations still default to safe work. Meanwhile, 42% have already watched competitors capture share while they hesitated. Our panel at ADWEEK House Advertising HQ unpacked when risk becomes strategy, how approval processes can stand in the way of opportunity and why earning attention through culture, creators and communities increasingly requires moving before every answer is known. Discover what it takes to make smarter, calculated bets and turn uncertainty from something to manage into a competitive advantage.

Jim Joseph, Global Head of Brand Impact at FleishmanHillard was joined by Elyse Blouin, VP & GM at Lowe’s Media Network, Janelle Panebianco, VP, External & Integrated Comms at Papa Johns and AJ Jones II, EVP, Chief Strategic & Corporate Communications Officer at MSE.

Watch their full panel discussion below and download the full Chaos Advantage report and playbook.

Video Credit: Inside Shot Productions